DENVER, June 3, 2021 /PRNewswire/ -- TTEC Holdings,
Inc. (NASDAQ: TTEC), a leading global customer experience
(CX) technology and services innovator for end-to-end digital CX
solutions, announced today that it has earned three Gold
Asia-Pacific Stevie® Sales & Customer Service Awards for
Innovation:
- Innovative use of technology in Human Resources
(CultureCX)
- Innovative use of technology in Customer Service (Healthcare
Customer Service)
- Innovation in Customer Service Management, Planning &
Practice
In addition to the Gold awards, TTEC also took home a Silver
award in Most Valuable Corporate Response and a Bronze award for
Most Valuable Service. It is the second year in a row that TTEC has
been awarded Gold awards.
"Being once again recognised by the Asia-Pacific Stevie Awards
is both an honour and a testament to our commitment to delivering
the best customer and employee experiences powered by digital
technologies," said Arthur Nowak,
SVP of Asia-Pacific Operations at TTEC. "At TTEC, we are at the
forefront delivering the 'total experience,' unifying people and
technology to work cohesively and complimentary to deliver
efficient and optimized customer journeys on behalf of our
clients."
The awards highlighted companies that went above and beyond to
provide excellent customer service, even as thousands of employees
moved to work at home because of COVID-19. TTEC's emphasis on
creating exceptional customer experiences with flexibility and
scale stood out with resilience and perseverance through uncertain
times.
TTEC was recognised for its commitment to employees and superior
client service, even in the midst of the pandemic. TTEC's response
to COVID-19 was swift, seamless, and highly efficient. Our
T-NOW offering maximised effort in delivering AI-enabled
customer service and technology solutions that made continuity and
resiliency of businesses possible. At the height of the pandemic,
TTEC were able to hire, train and position agents for instant
support in as little as 72 hours.
And our CultureCX movement digitised end-to-end employee
experience, utilising automation for business processes, AI-enabled
training programs, and other engaging digital tools to improve the
employee experience. Results included increased employee engagement
scores and notable decreases in attrition.
The Asia-Pacific Stevie Awards are the only business awards
program to recognise innovation in the workplace in all 29 nations
of the Asia-Pacific region. The Stevie Awards are
widely considered to be the world's premier business awards,
conferring recognition for achievement in programs such as The
International Business Awards® for 18 years.
"The eighth edition of the Asia-Pacific Stevie Awards attracted
many remarkable nominations," said Stevie Awards president
Maggie Gallagher. "The
organizations that won this year have demonstrated that they have
continued to innovate and succeed despite the COVID-19 pandemic,
and we applaud them for their perseverance and creativity. We
look forward to celebrating many of this year's winners during our
virtual awards ceremony on 14 July."
Additional Resources:
- More about CultureCX:
https://www.ttec.com/asiapacific/resources/demos-and-videos/culturecx
- APAC Stevie Awards: https://asia.stevieawards.com/home
About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer
experience (CX) technology and services innovator for end-to-end,
digital CX solutions. The Company delivers leading CX technology
and operational CX orchestration at scale through its proprietary
cloud-based CXaaS (Customer Experience-as-a-Service) platform.
Serving iconic and disruptive brands, TTEC's outcome-based
solutions span the entire enterprise, touch every virtual
interaction channel, and improve each step along the customer
journey. Leveraging next-gen digital and cognitive technology, the
Company's Digital business designs, builds, and operates
omnichannel contact center technology, conversational messaging,
CRM, automation (AI / ML and RPA), and analytics solutions. The
Company's Engage business delivers digital customer engagement,
customer acquisition & growth, content moderation, fraud
prevention, and data annotation solutions. Founded in 1982, the
Company's singular obsession with CX excellence has earned it
leading client NPS scores across the globe. The Company's nearly
58,500 employees operate on six continents and bring technology and
humanity together to deliver happy customers and differentiated
business results. To learn more, visit us at
https://www.ttec.com/apac.
About the Stevie® Awards
Stevie Awards are conferred
in eight programs: the Asia-Pacific Stevie Awards, the German
Stevie Awards, the Middle East
& North Africa Stevie Awards, The American Business Awards®,
The International Business Awards®, the Stevie Awards for Women in
Business, the Stevie Awards for Great Employers, and the Stevie
Awards for Sales & Customer Service. Stevie Awards competitions
receive more than 12,000 entries each year from organizations in
more than 70 nations. Honoring organizations of all types and sizes
and the people behind them, the Stevies recognize outstanding
performances in the workplace worldwide. Learn more about the
Stevie Awards at http://www.StevieAwards.com.
Elizabeth Glagowski
Elizabeth.glagowski@ttec.com
203-357-5179
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SOURCE TTEC Holdings, Inc.