SurveyMonkey Debuts Rebrand of GetFeedback CX Platform
April 06 2021 - 9:00AM
SurveyMonkey (Nasdaq: SVMK), a leader in agile software solutions
for customer experience, market research, and survey feedback,
today revealed the newly rebranded GetFeedback website. Designed
with the specific needs of CX leaders in mind, GetFeedback is an
agile CX solution that delivers the ease, speed, and efficiency
previously unavailable in the market from other service-heavy
providers. The rebrand, featuring a new logo, typeface, and brand
colors, is a culmination of SurveyMonkey’s 2019 acquisition and
integration of customer feedback solutions Usabilla and GetFeedback
into a unified, agile CX platform that more fully brings the brand
into the SurveyMonkey family. The unified platform enables
organizations to get a multi-channel view of their customers’
experience across the entire digital journey and to better deliver
a seamless experience that fosters customer loyalty and growth.
GetFeedback can be deployed in days, not months,
and quickly enables CX professionals to deliver great experiences
without waiting on technical resources or hiring a team of
highly-paid consultants. The platform combines multi-channel
feedback data with operational data from Salesforce to surface
relevant insights in a single intuitive interface and automatically
trigger follow-up actions across internal teams. It is
purpose-built for the Salesforce ecosystem and is the top-rated
customer feedback solution on the AppExchange.
A wide range of organizations benefit from
GetFeedback’s agile, easy-to-use solution to quickly gather and act
on customer insights, including specialty outdoor product retailer
YETI, Peapack-Gladstone Bank, KLM Royal Dutch Airlines, global
luxury lifestyle brand Mulberry, and more.
“We needed a powerful CX management platform to
quickly get up and running with our Voice of the Customer program
and GetFeedback was the best option,” said Louise Vanwildermeersch,
customer experience manager at Mulberry. “We’re thrilled to have a
solution through SurveyMonkey that captures customer sentiment
across the customer journey and flows all the data into Salesforce,
so we have a comprehensive view of our customers.”
“The Usabilla and GetFeedback acquisitions
signaled SurveyMonkey’s commitment to advancing customer experience
solutions for enterprise organizations,” said Craig Shull, senior
vice president and general manager of the GetFeedback platform at
SurveyMonkey. “With this new brand and website experience, we are
laying the groundwork to empower our customers even further with a
CX solution that deeply understands their needs to quickly take
action and drive business results.”
The logo, design elements, and copy were tested
extensively for visual appeal, memorability, and other attributes
using SurveyMonkey Market Research Solutions.
About SurveyMonkeySurveyMonkey
is a leader in agile software solutions for customer experience,
market research, and survey feedback. The company’s platform
empowers more than 20 million active users to analyze and act on
feedback from employees, customers, website and app users, and
market research respondents. SurveyMonkey’s products, enterprise
solutions, and integrations enable more than 345,000 organizations
to deliver better customer experiences, increase employee
retention, and unlock growth and innovation. Ultimately,
SurveyMonkey's vision is to raise the bar for human experiences by
amplifying individual voices.
Media
Contact:pr@surveymonkey.com
SVMK (NASDAQ:SVMK)
Historical Stock Chart
From Aug 2024 to Sep 2024
SVMK (NASDAQ:SVMK)
Historical Stock Chart
From Sep 2023 to Sep 2024