Halifax Health Improves Physician and CDI Team Satisfaction, Productivity and Documentation Quality with Nuance’s AI-Powere...
December 11 2018 - 8:00AM
Nuance Communications, Inc. (NASDAQ: NUAN) and Halifax Health
today announced that Nuance’s artificial intelligence (AI)-powered
solutions have improved physician satisfaction and productivity,
while advancing patient care. Halifax Health chose Nuance to
augment its electronic health record (EHR) system with a suite of
proven, AI-powered solutions to improve workflows for its
physicians, CDI team and coders, while contributing to improved
patient care, documentation quality, and the health network’s
bottom line. Halifax Health was also ready to transition to a more
clinically focused documentation improvement program to better
engage physicians around quality initiatives, improve CDS team
efficiency, and support its goal to achieve clinical documentation
excellence.
With Nuance’s AI-powered solutions, physicians are adding
greater specificity at the point of care, reducing the need for the
CDI team to query physicians for these details. In fact, Halifax
Health reported a 63 percent reduction in severity queries and the
productivity afforded by prioritizing encounters has enabled the
team to expand its case coverage by 20 percent.
“We are committed to improving the satisfaction and productivity
of our physicians and CDI team while continuously advancing patient
care,” said Cathy Huss, HIM director, Halifax Health. “Since
implementing Nuance’s suite of AI-powered solutions, we have
experienced significant improvements in physician and CDI team
productivity and satisfaction. Nuance CDE Triage’s prioritization
and automation capabilities help our CDI team focus its efforts,
using the added time to investigate additional opportunities to
affect quality, while also expanding the ability to cover more
cases.”
Nuance CDE Triage, a cloud-based solution for automated
encounter prioritization, combines AI-powered capabilities and
Nuance’s deep expertise in clinical documentation processes to
prioritize cases that require the CDI team’s focused attention and
documentation management. With CDE Triage, CDI leaders at Halifax
Health can analyze performance and set standards for how their
teams prioritize worklists, ensuring consistency and alignment with
organizational goals. Better insight and workflows optimize quality
and financial impact through better documentation. To support its
physicians and advance the use of its EHR, Halifax Health
implemented Dragon Medical One speech recognition. Dragon Medical
One, a HITRUST CSF certified solution, is completely cloud-based
and seamlessly integrated into existing workflows so users can
enjoy consistent documentation experiences regardless of their
location. Greater ease of installation and virtualization support,
higher portability and access, greater accuracy, and built-in
productivity tools all contribute to increases in EHR adoption.
Beyond the productivity improvements provided by Dragon Medical
One, Halifax Health providers are further enhancing the quality of
documentation with the support of Dragon Medical Advisor.
AI-powered Dragon Medical Advisor analyzes patient notes as they’re
created so physicians can immediately update their documentation at
the point of care. As a result, Halifax physicians are adding
greater specificity around patient diagnoses and more effectively
capturing the patient story – the first time.
“With the right solutions at the point of care, physicians are
building better documentation up front,” says Dr. Ginny Kwong, vice
president and chief medical information officer, Halifax Health.
“The combination of people, processes and technology drives Halifax
Health toward achieving our vision and mission.” Michael Clark,
general manager, provider solutions at Nuance Healthcare, stated,
“Halifax Health has long viewed information technology innovations
like speech recognition, documentation guidance and workflow
prioritization to ensure optimal efficiency and productivity, as an
essential part of improving patient care. The productivity benefits
Halifax Health has experienced with our AI-powered solutions and
clinical expertise help its physicians and CDI team save valuable
time that they are now able to rededicate into patient care. This
illustrates Halifax Health’s commitment to providing patients with
the best care possible.” Read the complete case study to learn more
about how Nuance’s AI-powered solutions have helped Halifax Health
evolve and adapt to a changing healthcare landscape.
About Halifax Health Recognized by The Joint
Commission as a Top Performer on Key Quality Measures, Halifax
Health serves Volusia and Flagler counties, providing a continuum
of healthcare services through a network of organizations including
a tertiary hospital, community hospital, freestanding emergency
department, an urgent care, psychiatric services, a cancer
treatment center with five outreach locations, the area’s largest
hospice, a center for inpatient rehabilitation, outpatient
rehabilitation clinics, primary care walk-in clinics, a walk-in
clinic specializing in women’s health, a pediatric care community
clinic, three children’s medical practices, a home healthcare
agency, and an exclusive provider organization. Halifax Health
offers the area’s only Level II Trauma Center, Comprehensive Stroke
Center, Pediatric Intensive Care Unit, Pediatric Emergency
Department, Child and Adolescent Behavioral Services, complete
Neurosurgical Services, OB Emergency Department and Level II
Neonatal Intensive Care Unit that cares for babies born as early as
28 weeks. For more information, visit halifaxhealth.org.
About Nuance Healthcare Nuance provides
intelligent systems that support a more natural and insightful
approach to clinical documentation, freeing clinicians to spend
more time caring for patients. Nuance healthcare solutions capture,
improve and communicate more than 300 million patient stories each
year, helping more than 500,000 clinicians in 10,000 global
healthcare organizations to drive meaningful clinical and financial
outcomes. Nuance’s award-winning clinical speech recognition,
medical transcription, CDI, coding, quality and medical imaging
solutions provide a more complete and accurate view of patient
care. About Nuance Communications, Inc. Nuance
Communications, Inc. (NASDAQ: NUAN) is the pioneer and leader in
conversational AI innovations that bring intelligence to everyday
work and life. The company delivers solutions that can understand,
analyze and respond to human language to increase productivity and
amplify human intelligence. With decades of domain and artificial
intelligence expertise, Nuance works with thousands of
organizations – in global industries that include healthcare,
telecommunications, automotive, financial services, and retail – to
create stronger relationships and better experiences for their
customers and workforce. For more information, please visit
www.nuance.com. Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United States and/or other countries. All
other trademarks referenced herein are the property of their
respective owners.
Contact Information
Julie Sculley (for Nuance)FleishmanHillardM:
617-986-5730julie.sculley@fleishman.com
Nuance Communications (NASDAQ:NUAN)
Historical Stock Chart
From Apr 2024 to May 2024
Nuance Communications (NASDAQ:NUAN)
Historical Stock Chart
From May 2023 to May 2024