Contact Center Leader LiveVox to Showcase Integrated Agent Workflows, Designed to Enhance the Agent and Customer Experience, at Money20/20
October 20 2022 - 8:30AM
Business Wire
Contact centers can lay the foundation for
exponential voice, digital, and AI ROI by easily orchestrating
processes, data, and applications to deliver better agent workflows
and address critical efficiency gaps
LiveVox Holdings, Inc. (“LiveVox” or the “Company”) (NASDAQ:
LVOX), a leading cloud-based provider of customer service and
digital engagement tools, will be exhibiting at Money20/20,
fintech’s biggest conference, in booth 6108. The event will take
place October 23-26 in Las Vegas, Nevada where LiveVox will be
showcasing its Integrated Agent Workflows – an industry-leading
solution for contact centers to easily orchestrate their data and
applications to seamlessly deliver better agent workflows and
customer experiences that drive ROI.
“Customer experience is a priority for the fintech and financial
services industries, but contact centers need to ensure they’re
improving the experience for their agents as well by digitally
transforming their capabilities,” said Louis Summe, CEO and
co-founder of LiveVox. “Our Integrated Agent Workflows are designed
to enhance both the agent and customer experience for organizations
within these industries by tailoring agent desktops, scripts, and
customer data to specific tasks – whether that’s originating a new
loan, resolving account issues, or managing a payment. By
delivering critical customer information at key moments in the
customer journey, our workflow capabilities ensure an informed and
personalized interaction for our clients and their customers.”
The LiveVox platform offers a unique business advantage to
clients by combining a native and purpose-built contact center CRM
with public APIs and tailor-made agent desktops to display key
customer information for agent ease of use. The Company’s
orchestration capabilities eliminate the complexity and burden of
pulling together multiple systems and data streams into one
easy-to-create, easy-to-modify agent workflow solution that drives
better customer experiences and happier agents.
LiveVox Integrated Agent Workflow features include:
- A native contact center CRM in a single pane of glass
that contains robust customer profiles that can uncover points in
the customer journey that could benefit from a specific channel
interaction.
- Flexible integration options that incorporate all
upstream and downstream data for a fully unified and intelligent
platform experience.
- Dynamic and smart agent scripting tools to define
dynamic paths and scripts that help agents confidently and subtly
deliver consistent and clear communications to customers regardless
of the type of contact center - inbound, outbound, or fully
blended.
- Tailored agent desktops that are not only equipped to
handle multichannel interactions – such as Voice, Email, SMS, and
web chat – but also provide the agent with a customer’s universal
profile. This empowers agents to know who is engaging, where they
came from, and how the agent may be able to help—all immediately
upon connection.
- High configurability allowing contact center leaders to
set up task-specific navigation paths, screen layouts, event
triggers, quick links, contextual scripts, and more to orchestrate
organizational data and business processes so that tools and
workflows reflect the needs of agents and customers.
To learn more about LiveVox’s contact center solutions and meet
with the Company at Money20/20, click here.
About LiveVox LiveVox (Nasdaq: LVOX) is a next generation
contact center platform that powers more than 14 billion
omnichannel interactions a year. By seamlessly unifying blended
omnichannel communications, CRM, AI, and WEM capabilities, the
Company’s technology delivers exceptional agent and customer
experiences, while helping to mitigate compliance risk. With 20
years of cloud experience and expertise, LiveVox’s CCaaS 2.0
platform is at the forefront of cloud contact center innovation.
The Company has more than 650 global employees and is headquartered
in San Francisco, with offices in Atlanta; Columbus; Denver; St.
Louis; Medellin, Colombia; and Bangalore, India. To stay up to date
with everything LiveVox, follow us at @LiveVox or visit
livevox.com.
Forward-Looking Statements This press release contains
certain forward-looking statements within the meaning of Section
27A of the Securities Act of 1933, as amended, and Section 21E of
the Securities Exchange Act of 1934, as amended. Some of the
forward-looking statements can be identified by the use of
forward-looking words. Statements that are not historical in
nature, including those containing the words “anticipate,”
“expect,” “suggests,” “plan,” “believe,” “intend,” “estimates,”
“targets,” “projects,” “should,” “could,” “would,” “may,” “will,”
“forecast,” “opportunity” and other similar expressions are
intended to identify forward-looking statements. All
forward-looking statements are based upon management estimates and
forecasts and reflect the views, assumptions, expectations, and
opinions of the Company as of the date of this press release, and
may include, without limitation, changes in general economic
conditions, including as a result of COVID-19, all of which are
accordingly subject to change. Any such estimates, assumptions,
expectations, forecasts, views or opinions set forth in this press
release constitute the Company’s judgments and should be regarded
as indicative, preliminary and for illustrative purposes only. The
forward-looking statements contained in this press release are
subject to a number of factors, risks and uncertainties, some of
which are not currently known to the Company, which may cause the
Company’s actual results, performance or financial condition to be
materially different from the expectations of future results,
performance of financial condition. Important factors, among
others, that may affect actual results are described in the
Company’s filings with the Securities and Exchange Commission
(“SEC”), including our Form 10-K filed with the SEC on March 11,
2022. Although forward-looking statements have been made in good
faith and are based on assumptions that the Company believes to be
reasonable, there is no assurance that the expected results will be
achieved. The Company’s actual results may differ materially from
the results discussed in forward-looking statements. Readers are
cautioned not to place undue reliance upon any forward-looking
statements, which speak only as of the date made. These
forward-looking statements are made only as of the date hereof, and
the Company does not undertake any obligations to update or revise
the forward-looking statements, whether as a result of new
information, future events or otherwise, except as required by
law.
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version on businesswire.com: https://www.businesswire.com/news/home/20221020005027/en/
PR Contact for LiveVox Katie Creaser
LiveVoxPR@ICRInc.com
IR Contact for LiveVox Ryan Gardella
LiveVoxIR@ICRInc.com
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