ibex Appoints Michael Thigpen as Senior Vice President of Channel Partnerships
December 13 2022 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced that it has strengthened its investment in serving
channel clients with the hiring of Michael Thigpen as SVP of
Channel Partnerships.
In this key role, Thigpen will be responsible for growing ibex’s
worldwide channel strategy and engagements. His primary duties will
include creating new programs and incentives for strategic channel
partner clients such as Zendesk, Uipath and Talkdesk.
“We are delighted to welcome Michael to ibex at this exciting
time in our growth trajectory,” said Julie Casteel, Chief Strategic
Accounts Officer and CMO at ibex. “Michael is jumping into a
critical role for the company and will enable us to compete and win
across a wide network of sales opportunities. This strategic hire
underscores our deep commitment to partners and our focus on their
success. Michael’s outstanding talents and expertise will help us
ramp our partner enablement program and accelerate our go-to-market
channel strategy around the world.”
Thigpen has spent the last 12-plus years in various BPO business
operations roles, including IT Technical Account Manager, Sales
Operations, Project Management, and Technology Partnerships. His
passion for technology services coupled with his experience leading
internal teams and outsourced partners has enabled him to
proactively guide the evolution of clients and ultimately improve
the customer experience journey. Before joining ibex, Thigpen built
ground-up IT project management initiatives and established
technology partnerships for TaskUs and TTEC.
Thigpen holds a B.S. and Master’s in Criminal Science from
Columbia College. Early in his career, he worked in local and
federal government public service as an Army veteran and Missouri
Law Enforcement Officer.
About ibexibex delivers innovative business
process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 34 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthtech, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its Wave X
platform, to manage nearly 200 million critical customer
interactions, adding over $2.2B in lifetime customer revenue each
year and driving a truly differentiated customer experience. To
learn more, visit our website at ibex.co and connect with us
on LinkedIn.
Media Contact:Dan BurrisibexDaniel.Burris@ibex.co
Investor Contact:Michael DarwalibexMichael.Darwal@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/efd7563a-e9a0-4eca-bc0c-902dd7ae460f
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