ibex Sponsors HLTH 2022 Conference; Showcases Award-Winning CX Technology
November 09 2022 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced its sponsorship of HLTH 2022 in Las Vegas, November
13-16, 2022. ibex will also showcase its award-winning technology
and Health CX solutions designed to help healthcare companies
enhance their customer experience and drive patient engagement and
satisfaction.
“Today’s healthcare consumer expects a seamless digital-driven
customer experience with a personal touch,” said Dan Hess, Senior
Vice President at ibex. “To keep pace with growing consumer
expectations and to retain and grow their patient and member base,
healthcare companies need to digitally transform and elevate their
customer experience. ibex can help.”
By connecting the touchpoints throughout the healthcare customer
experience lifecycle, from patient or member enrollment to payment,
billing and collections, ibex enables healthcare organizations of
all sizes to deliver a seamless digital-first consumer experience.
The ibex Heath CX solution integrates voice, chat, email, text and
social media to facilitate engagement on a more personal level
using a patient or member’s preferred communications
platform.
The ibex Health CX solution is scalable and spans the healthcare
ecosystem, including:
- Patient
Support – Registration,
Appointment Scheduling, Eligibility Verification, Benefit
Authorization
- Provider
Support – Billing and Collections, Denial Management,
Telehealth, Virtual Waiting Room, Chronic Care Management, Remote
Patient Monitoring, Reputation
Management
- Member
Support – Enrollment, Member Services, Population
Health, Improving Outcomes
- Payer Support – Annual Enrollment
Period/Telesales, Member/Provider Services, Government
Operations
“ibex brings to bear its award-winning technology and expertise
from outside healthcare, serving some of the world’s leading
consumer brands, to deliver an end-to-end customer experience that
meets the growing demands of today’s healthcare consumers,” Hess
added.
About ibex
ibex delivers innovative business process
outsourcing (BPO), smart digital marketing, online acquisition
technology, and end-to-end customer engagement solutions to help
companies acquire, engage, and retain valuable customers. Today,
ibex operates a global CX delivery center model consisting of 34
operations facilities around the world, while deploying
next-generation technology to drive superior customer experiences
for many of the world’s leading companies across retail,
e-commerce, healthtech, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its Wave X
platform, to manage nearly 200 million critical customer
interactions, adding over $2.2B in lifetime customer revenue each
year and driving a truly differentiated customer experience. To
learn more, visit our website at ibex.co and connect with us on
LinkedIn.
ibex Media Contact:Dan
Burrisibexdaniel.burris@ibex.co
ibex Investor Contact:Michael
DarwalibexMichael.Darwal@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/3beb64c4-b95b-4cf5-b8d5-8d389c885452
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