ibex Continues to Raise the Standard for Career Development and Employee Experience for Call Centers in Honduras
October 17 2022 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced its continued investment in employee development
and commitment to providing the best employee experience and career
opportunities in Honduras. Since opening its client service center
in Tegucigalpa in 2021, ibex has helped hundreds of employees gain
valuable skills and advance their career.
ibex also announced that Fernando Velasquez, Human Resources
Manager at ibex Honduras, won the company’s Country Manager Award
(CMA). The ibex CMAs are a global award program that recognizes
outstanding leadership and achievement. Velasquez was one of the
first employees hired by ibex in Honduras and has been a driving
force behind launching the site, transitioning all hourly employees
to permanent status and establishing world-class HR processes and
practices.
“Many of the world’s leading brands trust ibex to deliver
amazing customer experiences, and we are committed to providing our
employees the best experience, training, and opportunities to
succeed and advance their careers,” said Luis Anleu, Director of
Operations – Honduras, ibex. “I am so proud of the many employees
who joined ibex, developed their skills and have been promoted.
There are dozens of employees who experienced little development
opportunity at other BPOs, but were able to develop their skills
and earn promotions at ibex. ibex is different. We take great pride
in the fact that more than 85 percent of ibex managers in our
region began their careers as agents and worked their way up.”
Of the many employees who are thriving at ibex Honduras, here
are three examples:
- Maria Gonzalez
joined ibex one year ago as a Quality Assurance Supervisor and was
promoted to Operations Manager. Gonzalez said, “With my previous
employer, I felt stuck as there was no growth. I felt like I was
good at what I did and was ready for the next step. When I first
heard about ibex coming to Honduras, what caught my attention the
most was all the growth and plans for expansion. I knew that the
extra push I was looking for in my career was here so I left my
comfort zone and moved to ibex -- and I have no regrets whatsoever.
What I love the most about ibex is the awesome work culture we
have.”
- Francisco Lopez
also joined ibex one year ago as a Team Manager and was promoted to
Operations Manager. Lopez said, “I really liked ibex’s growth plans
for the country since that meant promotions would be a recurring
event happening within the company. No task is too big or too
difficult since here, at ibex, we got each other’s back. The
leadership teams care for everyone. That’s what makes me so proud
to be part of leadership, since I feel there is truly a positive
impact on the rest of the team’s general sentiment within their
work.”
- Christian Andino
joined ibex in November of 2021 as a Team Manager and was promoted
to Senior Team Manager. Andino said, “ibex has a fantastic
workplace and environment. We have a lot of fun engagement
activities that make us a unique and original workplace. ibex is
always looking for constant improvement in all areas to keep our
employees happy. Joining ibex was the best choice I could have
made.”
Named Best Workplace in Central America and The Caribbean in
2021 by Great Place to Work, ibex offers highly competitive
compensation and best-in-class benefits, including full private
medical insurance. New hires have access to industry-leading
training and development programs to help them succeed and build
their skills to advance in their careers.
ibex announced in September plans to hire 500 new customer
service agents in Honduras to service several new client projects.
To join the winning ibex team, job seekers are encouraged to stop
by the ibex offices at Novacentro Mall (7th floor) from 8 a.m. to 5
p.m. Monday to Friday, or go to this link to apply online. Follow
@ibexhonduras on Instagram and Facebook.
About ibexibex delivers innovative business
process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 34 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthtech, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its Wave X
platform, to manage nearly 200 million critical customer
interactions, adding over $2.2B in lifetime customer revenue each
year and driving a truly differentiated customer experience. To
learn more, visit our website at ibex.co and connect with us on
LinkedIn.
Media Contact:Dan
Burrisibexdaniel.burris@ibex.co
Investor Contact:Michael
DarwalibexMichael.Darwal@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/1fad00df-84b5-4642-ae71-266c27686077
IBEX (NASDAQ:IBEX)
Historical Stock Chart
From May 2024 to Jun 2024
IBEX (NASDAQ:IBEX)
Historical Stock Chart
From Jun 2023 to Jun 2024