ibex Adds Social Reputation Management Solution to Wave X Platform
March 24 2021 - 7:35AM
Business Wire
Leading outsourcing firm continues to lead the
way in BPO 2.0 with the launch of its social reputation management
solution
ibex (NASDAQ:IBEX), a leading global provider of CX technologies
and outsourcing solutions, today announced the launch of its new
social reputation management solution. The new technology is a
component of ibex’s purpose-built Wave X platform. The solution
allows brands to manage, analyze, and respond to unsolicited
customer expressions aggregated from over 90 of the most popular
sources on the internet, featuring a powerful text & sentiment
analytics engine.
“With this new release, we’re only scratching the surface of the
capabilities of our Wave X platform,” says Bob Dechant, CEO of
ibex. “We’re a technology company and we’re a BPO, and this puts us
in a unique position in the CX market landscape. With the launch of
our social reputation management technology, we’re pushing the pace
of innovation yet again, offering our clients an integrated and
disruptive technology which they can easily plug directly into
their CX operation. This becomes increasingly powerful when paired
with content moderation specialists, turning social responsiveness
into an organizational strength.”
Wave X is designed to maximize brand, agent, and contact center
performance through a host of end-to-end CX performance
technologies. This new product capability offers clients a unified
dashboard for analyzing, answering, and influencing customer
reviews from sites like Google, Facebook, Airbnb, and more.
ibex's social reputation management technology offers clients
the following features:
- Unsolicited review and comment aggregation from 90+ social
media review sites
- Content moderation via automation or human intervention
- Intuitive, centralized dashboard for real-time KPI
monitoring
- In-Platform response to social media review feedback
- A.I. & text analytics for Sentiment categorization of
unstructured feedback
- Analytics suite for comprehensive program performance
“There is an incredible amount of unsolicited customer feedback
and sentiment about brands on the internet. Many organizations are
struggling to not only ingest high volumes of structured and
unstructured data, but to also make sense of the data and take
intelligent action, at scale,” says Jeff Cox, President of ibex
Digital. “With our new social reputation management software, we’ve
created a solution that helps our clients centralize and aggregate
review feedback from their channels of choice, act quickly on
incoming feedback, connect the technology directly into their CX
operation, and protect their brands in the social media space.”
About ibex
Helping leading brands solve major CX challenges, ibex offers
innovative technology & engagement solutions ranging from
customer service, technical support, inbound/outbound sales,
business intelligence & analytics, and digital demand
generation. ibex helps brands accelerate growth, decrease costs,
and ignite valuable brand connections anywhere along the customer
lifecycle.
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version on businesswire.com: https://www.businesswire.com/news/home/20210324005227/en/
Barry Canty ibex SVP Marketing (323) 217-5428
Barry.canty@ibex.co
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