Australia’s National Rugby League Signs Freshworks to Streamline IT Operations Across Clubs
December 13 2021 - 8:24AM
Freshworks Inc. (NASDAQ: FRSH), a leading software company
empowering businesses to delight their customers and employees,
today announced its continued expansion across Australia and New
Zealand by signing the National Rugby League as a customer.
The National Rugby League (NRL), Australia’s most entertaining
and popular sporting giant, is using Freshservice®, Freshworks’
cloud-based IT service management (ITSM) software, to support its
internal team across all 16 clubs. NRL provides swift IT support to
its 1,200 NRL and Rugby League Administration members across
Australia and Asia Pacific, making use of Freshworks’ technology.
Given the small team, selecting a user-friendly solution that was
easy to implement and manage was crucial.
NRL previously faced expensive annual fees for similar software.
It also required a dedicated staff member to manage the platform
and work with third parties to develop applications, workflows or
administer upgrades, making the process slow and inefficient.
Since implementation in August this year, the NRL has developed
workflows in-house which has allowed the IT department to access
all relevant ticket information in one single view and improve
their asset management capabilities across all locations with the
use of automation and a seamless mobile experience.
Going forward, NRL expects to utilize apps from the Freshservice
marketplace including Microsoft Active Directory, which will enable
the business to perform operations on users, groups and computers
in the Active Directory environment, as well as features including
the service catalog and the Freshservice orchestrator to automate a
number of common requests.
Maurice Veliz, IT Manager at National Rugby
League said, “We were looking for a provider that was cost
efficient and could be managed in-house without relying on external
parties. We also needed something that was simple to use and easy
to implement. Luckily, after a trial, we realized that Freshworks
ticked all the boxes and more.
“One of our key challenges was that we previously had a
dedicated staff member managing our ITSM platform which slowed the
entire process down and meant we were reliant on third parties for
development work and major release upgrades. Freshworks helps
remove this pain point for us by being easy to use and intuitive -
our entire team has picked up the technology quickly, even while
working remotely, and we haven’t looked back since.”
Ben Pluznyk, Director and Country Manager for Freshworks
ANZ said, “We’re delighted to be working so closely with
the NRL - one of the great sporting giants in Australia. We know
that distributed IT teams make things a little bit more complicated
for businesses today but our goal is to simplify SaaS, no matter
where teams are based. Bloated legacy software is unfit for the
modern world and we’re on a mission to change that.”
According to a Forrester study, Freshservice delivers a 308%
return on investment for its customers. The NRL joins over 50,000
global Freshworks customers, including Harvey Norman, Fujitsu and
Booktopia in Australia.
About Freshworks
Freshworks makes it fast and easy for businesses to delight
their customers and employees. We do this by taking a fresh
approach to building and delivering software that is affordable,
quick to implement, and designed for the end user. Headquartered in
San Mateo, California, Freshworks has a dedicated team operating
from 13 global offices to serve 50,000+ customers including
Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice,
OfficeMax, TaylorMade and Vice Media. For more information visit
www.freshworks.com.
About NRL
Rugby League is Australia’s most entertaining and popular sport.
With a rich history dating back to its creation in 1908, Rugby
League telecasts have grown to be the most watched programs on
Australian television.
The NRL Telstra Premiership is the closest elite sporting
competition in the country and the State of Origin series between
New South Wales and Queensland is Australian sport’s greatest
rivalry.
At its heart, Rugby League is a community-based sport played by
hundreds of thousands right across Australia, especially in country
areas. In addition, there are countless people who give their time
volunteering to ensure boys and girls, teenagers and adults can
play the sport they love each weekend.
Find out more about NRL here.
© 2021 Freshworks Inc. All rights reserved. Freshworks,
Freshservice and the associated logos are trademarks or registered
trademarks of Freshworks Inc. All other company, brand and product
names may be trademarks or registered trademarks of their
respective companies.
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