Clean Energy’s TouchPoint Provides Easy and Seamless Operational Transition from Diesel to Natural Gas Vehicles
February 25 2020 - 6:00AM
Business Wire
Clean Energy Fuels Corp. (NASDAQ: CLNE) today announced it has
partnered with Natural Gas Vehicle Institute (NGVi) to offer
TouchPoint, a comprehensive customer care resource that ensures
fleet managers, supervisors and technicians receive optimal
training and support for a successful natural gas vehicle (NGV)
launch and ongoing maintenance and operation.
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Clean Energy introduces TouchPoint, a
program to support a successful natural gas vehicle launch.
(Graphic: Business Wire)
TouchPoint is an extension of Clean Energy’s Zero Now, a program
that makes the cost of leasing or purchasing a new natural gas
heavy-duty truck equal to the price or even lower than that of the
same truck equipped with a diesel engine. In addition, truck fleets
financed or purchased through Zero Now are eligible to purchase
Redeem™ renewable fuel with a fixed discount to diesel at a
significant spread for the duration of the contract.
“Zero Now has made it affordable to switch from a diesel to a
natural gas truck. With the introduction of TouchPoint we’re
furthering our commitment by providing a complete toolbox for a
smooth and efficient transition to clean, low-carbon natural gas
fuel including training and maintenance,” said Chad Lindholm, vice
president, Clean Energy.
There are six key elements to Clean Energy’s TouchPoint,
beginning with Maintenance Management Orientation where appropriate
fleet and dealer team members are introduced to the characteristics
of natural gas engines, including maintenance requirements.
The next step, Heavy-Duty NGV Technician Training, is a
comprehensive program that includes customized versions of NGVi’s
Essentials and Safety Practices and Heavy-Duty NGV Maintenance and
Diagnostics Training. This is followed by the New Vehicle Launch
which brings together participants and channel partners to initiate
vehicle deployment.
As time progresses, the program offers Monthly Check-Ins to
answer technician questions and keep the lines of communication
open about vehicle performance and maintenance best practices.
Prior to the first oil change and valve adjustment an Initial
Maintenance Interval Support meeting will be conducted to discuss
any concerns regarding those activities.
The program continues with a Six-Month Performance Assessment to
collect feedback, identify issues and gain an overall evaluation of
the vehicles from a maintenance perspective. One year into the
process there is an Annual Maintenance Review meeting to discuss
fleet satisfaction and identify any maintenance or performance
concerns.
“Clean Energy’s foresight to recognize the value of
comprehensive training and ongoing technical support for heavy-duty
NGV customers will significantly increase overall customer
satisfaction with NGV technology,” noted Annalloyd Thomason, Vice
President, NGVi. “TouchPoint has the potential to revolutionize
market expansion for natural gas vehicles.”
About Clean Energy
Clean Energy Fuels Corp. is the leading provider of natural gas
fuel and renewable natural gas (RNG) fuel for transportation in the
United States and Canada, with a network of approximately 540
stations across North America that it owns or operates. Clean
Energy builds and operates compressed natural gas (CNG) and
liquefied natural gas (LNG) stations and delivers more CNG, LNG and
RNG vehicle fuel than any other company in the United States. Clean
Energy sells Redeem™ RNG fuel and believes it is the cleanest
transportation fuel commercially available, reducing greenhouse gas
emissions by at least 70%. Clean Energy owns natural gas
liquefaction facilities in California and Texas that produce LNG
for the transportation and other markets. For more information,
visit www.CleanEnergyFuels.com.
About NGVi
Natural Gas Vehicle Institute (NGVi) is North America's leading
provider of technical consulting and training on natural gas
vehicles and fueling technologies. Established in 1989, NGVi has
worked with hundreds of companies and government agencies to help
successfully integrate natural gas into their transportation mix.
To date, NGVi has successfully trained more than 22,000 students in
the United States and worldwide and is currently the only ASE
accredited training provider in the natural gas vehicle industry.
For more information, visit www.ngvi.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20200225005400/en/
Clean Energy Contact: Raleigh Gerber 949-437-1397
raleigh.gerber@cleanenergyfuels.com
Investor Contact: investors@cleanenergyfuels.com
NGVi Contact: Annalloyd Thomason 702-810-1395
annalloyd@ngvi.com
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