NY AG Reaches Settlement With Symantec, McAfee Over Renewals
June 10 2009 - 12:17PM
Dow Jones News
New York Attorney General Andrew Cuomo said Wednesday that
computer security software firms Symantec Corp. (SYMC) and McAfee
Inc. (MFE) have agreed to pay $750,000 to end a probe by his office
into their practices regarding automatic renewals of consumer
software subscriptions.
In a statement, Cuomo said the companies will each pay $375,000
in penalties and costs and will make detailed disclosures regarding
their subscription terms and renewals.
"Companies cannot play hide the ball when it comes to the fees
consumers are being charged," Cuomo said. "Consumers have a right
to know what they are paying, especially when they are unwittingly
agreeing to renewal fees that will not appear on their credit-card
bill for months."
An investigation by Cuomo's office found that Symantec and
McAfee failed to adequately disclose to customers that
subscriptions would be automatically renewed and that consumers
would be charged for subsequent subscriptions. Information about
automatic-renewal charges wasn't clearly disclosed, but was instead
hidden at the bottom of long Web pages or in the fine print of
license agreements, Cuomo said.
As part of the settlement, Symantec and McAfee will clearly
disclose to consumers any automatic-renewal program and provide a
transparent and automated means to opt out of renewal, Cuomo said.
The companies will provide electronic notification to consumers
before and after renewal of the subscription and will provide
refunds to consumers who request them within 60 days of being
charged, he said.
-By Chad Bray, Dow Jones Newswires; 212-227-2017;
chad.bray@dowjones.com