Stream Appoints Stephen Loynd to Director of Vertical Marketing Strategies

Stream Global Services, Inc., (NYSE AMEX:SGS), a leading, global business process outsource (BPO) service provider specializing in customer relationship management services for Fortune 1000 companies, today announced that it has appointed Stephen Loynd as Director of Vertical Marketing Strategies. Based in the company’s Wellesley, Mass., headquarters, Loynd will be responsible for leading Stream’s positioning and go-to-market strategies as they relate to new and existing vertical industry segments, such as financial services, technology, telecommunications, healthcare and retail.

As a seasoned professional in the high-tech and BPO industry, Loynd brings more than 15 years of strategic technology marketing experience to Stream. He comes to Stream most recently from IDC, a global provider of market intelligence and advisory services for the IT and telecom industries. At IDC, Loynd served as research analyst and global program manager for the contact center business. As a leader on IDC’s BPO team, he provided expertise on industry trends and opportunities worldwide, and published research including competitive landscapes, as well as forecast and analyses on the contact center market. Some of Stephen’s most recently published works include the recent IDC Marketscape report, “Comprehensive Customer Care BPO 2010 Vendor Analysis” and the “Worldwide and U.S. Outsourced Customer Care Services 2010-2014 Forecast.”

“I am very excited to welcome Stephen to Stream’s experienced marketing team. His thought leadership in the BPO industry, coupled with his business development experience in vertical market segments, make him the ideal person to lead Stream’s marketing efforts as we enter new strategic vertical markets and build within our existing markets,” said Stream’s Executive Vice President of Sales and Marketing, Bob Dechant. “Stream has a strong history of developing world-class customer care, sales and technical support solutions for the technology and telecommunications industries. As we expand our footprint into new, strategic industries, Stephen’s experience in the contact center space and how it relates to vertical industries new to Stream will help us quickly develop a presence and create offerings to grow our business. I am confident that he will be a valuable asset to the team.”

As Director of Vertical Marketing Strategies, Loynd will work closely with Stream’s clients within specific vertical industries to ensure that Stream’s solutions and offerings address their unique support and service needs.

“As a follower of Stream for many years during my tenure at IDC, I have always been extremely impressed with the company’s innovative solutions to business process and contact center outsourcing that continually drive value for its clients and their customers,” said Loynd. “I am thrilled to be joining the company to help bring that value to new market segments.”

For more information on Stream and its complete offering of sales, customer care and technical support solutions, please visit http://www.stream.com

About Stream Global Services, Inc.

Stream Global Services is a leading business process outsource (BPO) service provider specializing in customer relationship management including sales, customer care and technical support for Fortune 1000 companies. Stream is a trusted partner to some of the world’s leading technology, computing, telecommunications, retail, entertainment/media, and financial services companies. Our service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of approximately 30,000 employees based out of 50 locations in 22 countries supporting more than 35 languages. Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn more about the company and its complete service offering, please visit www.stream.com.

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