Survey of more than 2,100 Medicare
Advantage enrollees finds working with a licensed agent corresponds
to higher satisfaction and confidence
97% of enrollees want the government to
defend access to Medicare Advantage plans
AUSTIN, Texas, March 13, 2024 /PRNewswire/ -- In recent
years, government regulators have engaged in laudable efforts to
weed out bad actors from the Medicare Advantage market. However,
recent and proposed rules that risk making it harder for
beneficiaries to get effective help from legitimate licensed agents
and brokers could upset beneficiaries and lead to lower
satisfaction with coverage.
These are the suggestions from original research published
today by eHealth, Inc. (Nasdaq: EHTH) (eHealth.com), a leading
online private health insurance marketplace. In a survey of more
than 2,100 Medicare Advantage enrollees, eHealth found:
- A strong majority of enrollees are satisfied with their
Medicare Advantage plans and confident in their choice:
Overall, 93% are "satisfied" or "very satisfied" with their
coverage; the same portion (93%) express confidence that the plan
they selected is the right one for their personal needs.
- Working with a licensed agent results in higher levels of
satisfaction and confidence: 70% of those who spoke with a
licensed agent when selecting a plan are "very satisfied" with
their coverage, compared to 60% of those who did not speak with an
agent. Similarly, 66% of those who spoke with a licensed agent are
"very confident" they selected the right plan for their needs,
compared to 55% among those who did not speak to an agent.
- Many rely on personal help from licensed agents to pick the
right plan for them: Among those who spoke with a licensed
agent, 85% say they don't believe they could have found the right
plan for their personal needs without the help they received from a
licensed agent.
Read the full report.
eHealth's findings are based on a survey of 2,164 Medicare
beneficiaries enrolled in Medicare Advantage plans. The survey was
conducted in February of 2024. Responses were drawn from those who
had enrolled in coverage through eHealth and from among Medicare
beneficiaries in the general population. Refer to the methodology
note in the report for more details.
About eHealth (NASDAQ: EHTH)
We're Matchmakers. For
over 25 years, eHealth has helped millions of Americans find the
healthcare coverage that fits their needs at a price they can
afford. As a leading independent licensed insurance agency and
advisor, eHealth offers access to over 180 health insurers,
including national and regional companies.
For more information, visit ehealth.com or follow us on
LinkedIn, Facebook, Instagram, and X. Open positions can be
found on our career page.
Media inquiries, please
contact: pr@ehealth.com
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SOURCE eHealth, Inc.