WNS (Holdings) Limited (NYSE: WNS), a leading provider of global
Business Process Management (BPM) solutions and Virgin Atlantic Ltd
(Virgin Atlantic), a leading global airline, today marked the
twenty-year anniversary of their relationship. Over the past two
decades, WNS and Virgin Atlantic have “co-created” unique solutions
which have enabled the airline to digitally transform core,
mission-critical customer experience processes and drive improved
operating efficiency.
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The Virgin Atlantic-WNS journey has been marked by resilience,
collaboration, and the ability to embrace disruption. Together, the
companies have effectively navigated the challenges of the dynamic
airline industry and adapted to evolving market demands. Virgin
Atlantic's remarkable growth has been supported by TRAVOGUE, WNS’
innovative suite of transformational digital solutions for the
travel and hospitality industry. Virgin Atlantic and WNS have
consistently co-created exceptional value through industry relevant
solutions, including an award-winning refund automation
offering.
“I am happy to celebrate our long-standing history of
collaboration and achievement with Virgin Atlantic. Our
relationship has been defined by our deep understanding of the
travel industry, and our commitment to helping Virgin Atlantic
succeed as their business evolves, especially in a digital-first
world. I would like to thank Virgin Atlantic for their trust and
commitment over the past 20 years. We are excited about co-creating
elevated customer experiences in the future, and look forward to
many more years of continued growth,” said Keshav R. Murugesh,
Group CEO, WNS.
“WNS has become an extension of the Virgin Atlantic family and
at the heart of our partnership is a shared commitment to making
the customer experience as seamless as possible. Our relationship
has grown over the last two decades, supporting our strategic
business priorities. At no time was this more evident than during
the Covid pandemic, when together we were able to create an
intelligent automation solution which managed increased refund
requests without impacting core operations,” said Shai Weiss, CEO,
Virgin Atlantic.
About Virgin Atlantic
Virgin Atlantic was founded by entrepreneur Sir Richard Branson
in 1984, with innovation and amazing customer service at its core,
with a purpose to ensure everyone can take on the world. In 2022,
Virgin Atlantic was voted Britain’s only Global Five Star Airline
by APEX for the sixth year running in the Official Airline Ratings.
Headquartered in London, it employs more than 7,500 people
worldwide, flying customers to 31 destinations across four
continents. Virgin Atlantic recently continued its expansion in the
US, launching new routes to Austin, Texas and Tampa, Florida.
Alongside shareholder and Joint Venture partner Delta Air Lines,
Virgin Atlantic operates a leading transatlantic network, with
onward connections to over 200 cities around the world. In February
2020, Air France-KLM, Delta Air Lines and Virgin Atlantic launched
an expanded Joint Venture, offering a comprehensive route network,
convenient flight schedules, competitive fares and reciprocal
frequent flyer benefits, including the ability to earn and redeem
miles across all carriers. Virgin Atlantic joined SkyTeam in March
2023 as the global airline alliance’s first and only UK member
airline, enhancing the alliance’s transatlantic network and
services to and from Heathrow and Manchester Airport.
Virgin Atlantic has been pioneering sustainability leadership
for more than 15 years, with a commitment to achieving 10%
Sustainable Aviation Fuel (SAF) by 2030 and Net Zero by 2050. The
airline operates one of the youngest and most fuel-efficient fleets
in the skies and has reduced its absolute carbon emissions by 35%
over the last decade. In October 2022, Virgin Atlantic welcomed the
first of 16 A330-900neos to the fleet, continuing its
transformation towards 100% next generation aircraft by 2027. In
late 2023, Virgin Atlantic will be leading an industry consortium
to deliver the first 100% SAF flight across the transatlantic,
demonstrating that 100% SAF can be used safely as a drop in fuel in
existing infrastructure, engines and airframes. For more
information visit www.virginatlantic.com or via Facebook, Twitter
and Instagram @virginatlantic.
About WNS
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process
Management (BPM) company. WNS combines deep industry knowledge with
technology, analytics, and process expertise to co-create
innovative, digitally led transformational solutions with over 600
clients across various industries. WNS delivers an entire spectrum
of BPM solutions including industry-specific offerings, customer
experience services, finance and accounting, human resources,
procurement, and research and analytics to re-imagine the digital
future of businesses. As of September 30, 2023, WNS had 59,873
professionals across 67 delivery centers worldwide including
facilities in Canada, China, Costa Rica, India, Malaysia, the
Philippines, Poland, Romania, South Africa, Sri Lanka, Turkey, the
United Kingdom, and the United States.
For more information, visit www.wns.com or follow us on
Facebook, Twitter, LinkedIn, and Instagram.
Safe Harbor Provision
This document includes information which may constitute
forward-looking statements made pursuant to the safe harbor
provisions of the Private Securities Litigation Reform Act of 1995,
the accuracy of which are necessarily subject to risks,
uncertainties, and assumptions as to future events. Factors that
could cause actual results to differ materially from those
expressed or implied are discussed in our most recent Form 20-F and
other filings with the Securities and Exchange Commission. WNS
undertakes no obligation to update or revise any forward-looking
statements, whether as a result of new information, future events,
or otherwise.
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Investors: David Mackey EVP–Finance & Head of
Investor Relations WNS (Holdings) Limited +1 (646) 908-2615
david.mackey@wns.com
Media: Archana Raghuram EVP & Global Head-
Marketing & Communications WNS (Holdings) Limited +91 (22) 4095
2397 archana.raghuram@wns.com ; pr@wns.com
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