UPS Launches On-Demand Self-Storage Service
October 14 2019 - 9:00AM
UPS (NYSE: UPS) announced today the launch of Storage on Demand, a
new UPS innovation that allows customers to request delivery of
empty storage bins directly to their home or business using a
mobile-friendly website. Customers then fill the bins with their
belongings and seal them once packed, then simply schedule a pickup
for their items to be driven to a secure, nearby UPS® facility for
storage. The “valet storage” concept also enables customers to use
the website to retrieve their warehoused items and have them
delivered back to their front door with same day service.
“Storage on Demand solves a problem that is
becoming nearly universal as our population and demographics
evolve. Millennials are moving into small homes in crowded urban
areas. Baby boomers are downsizing for retirement. And small
businesses need space for excess inventory,” said Darren Kamensek,
strategy and innovation manager for UPS and one of the co-founders
of Storage on Demand. “The problem is that there aren’t many
services that truly provide end-to-end storage and quick, easy
retrieval of goods – Storage on Demand solves all of that.”
Self-storage is a $38 billion industry that has
experienced 7.7% annual growth since 2012, with one in 11 Americans
paying an average of $91.14 per month on self-storage according to
SpareFoot Inc., a company that tracks the self-storage industry. In
the traditional self-storage model, customers pack, load their
items and transport them to a storage unit. If a customer wants to
retrieve any of their stored items, they have to return to the
unit. Unlike traditional self-storage companies, Storage on Demand
adds digital, on-demand functionality to an industry that has
historically required significant time investment and resources
from its customers. Storage on Demand simplifies the entire process
by eliminating the need to leave your home.
Storage On Demand makes it easier for consumers and
small businesses to enjoy and better utilize their space, manage
their belongings, and de-stress their lives.
- Store seasonal and holiday decorations until they are
needed
- “Take back” a spare room, garage or closet
- Small businesses can store inventory or records to better
utilize office or retail space
- College students can use the service to store belongings over
the summer
A team of four UPS employees conceived the idea and
pitched it at an internal innovation competition where employees
from various UPS departments are invited to pitch new, innovative
ideas directly to senior executive leadership for the chance to
earn time and funding to turn the idea into a real, new business.
Storage on Demand went from concept to reality in just nine months.
UPS has focused increasingly on this kind of innovation, speed, and
agility since it launched its Transformation in 2017.
“It’s critical to empower the people in your
company to work on innovation. Our employees know better than
anyone the needs of our customers and the hidden advantages that
UPS can provide,” said David Lee, UPS vice president of innovation
and new ventures. “This internal competition is a path for talented
and passionate people to turn their ideas into a real, impactful
business.”
“Our global reach, broad customer relationships,
and unmatched logistics infrastructure give UPS a powerful platform
on which to build and scale ideas,” Lee said. “In the last two
years, UPS has engaged thousands of employees and reviewed hundreds
of new business proposals. We are working hard to launch
several new innovations in the near future.”
Storage on Demand currently serves the greater
metro Atlanta area, including Roswell, Marietta, Alpharetta and
Sandy Springs with plans to expand to other U.S. cities in the near
future. Prices start at $5 per month per bin. Storage on Demand is
currently offering a promotion for the first three months free,
which includes delivery of bins, pickup from your door, three
months of storage and delivery back to your home or business.
For more information about Storage on Demand,
please visit www.clickstorestuff.com.
About UPSUPS (NYSE: UPS) is a
global leader in logistics, offering a broad range of solutions
including transporting packages and freight; facilitating
international trade, and deploying advanced technology to more
efficiently manage the world of business. Headquartered in Atlanta,
UPS serves more than 220 countries and territories worldwide. UPS
was awarded America’s Best Customer Service company for Shipping
and Delivery services by Newsweek magazine; Forbes Most Valuable
Brand in Transportation; and top rankings on the JUST 100 list for
social responsibility, the Dow Jones Sustainability World Index,
and the Harris Poll Reputation Quotient, among other prestigious
rankings and awards. The company can be found on the web at ups.com
or pressroom.ups.com and its corporate blog can be found at
longitudes.ups.com. The company’s sustainability
eNewsletter, UPS Horizons, can be found at
ups.com/sustainabilitynewsletter. To get UPS news direct,
follow @UPS_News on Twitter. To ship with UPS, visit
ups.com/ship.
Contacts: Dionicio
Hernandez
404-828-7763
dioniciohernandez@ups.com
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