UPS Expands In-Building Package Delivery Using Latch Smart Access Devices
January 22 2019 - 9:00AM
UPS (NYSE:UPS) today said it would expand to 10 additional cities a
program that enables its package delivery drivers to use Latch
smart access devices to make in-building deliveries to multi-unit
buildings securely and conveniently for residents who are not at
home to receive packages.
Starting in mid-2019, owners or property managers of qualifying
buildings in Atlanta, Chicago, Los Angeles, Houston, Dallas,
Washington D.C., Philadelphia, Boston, Miami and Seattle equipped
with Latch devices may permit UPS drivers to enter buildings – but
not individual units – to make deliveries. The program is
successfully operating in New York and San Francisco.
“By expanding into these high density areas, more residents can
benefit,” said Jerome Roberts, UPS vice president of global product
innovation. “Smart access devices enable our drivers to enter
buildings without keys and leave packages safely in lobbies or
building package rooms. Customers who have used the service say
it’s safe and easy for them. For UPS, this innovation adds
efficiency to our operation by ensuring our drivers make more
deliveries on the first attempt.”
Latch’s smart access system lets residents and others use
smartphones or other digital credentials to unlock doors throughout
a building, including at the main entrance. An embedded wide-angle
camera within each device captures a visual record of every
interaction by a non-resident that authorized users can monitor
from the Latch mobile app. UPS, however, is using Latch systems
only to enter building common areas, not individual apartments.
Residents and property managers can use Latch to enter the building
and to manage guest access. To manage deliveries, residents can use
the UPS My Choice® mobile app or website.
Smart-lock-enabled UPS® deliveries will be available to both new
and existing Latch customers in qualifying buildings. A building’s
qualification depends on several factors including size and
location. Prospective customers and residents can register their
building at Latch.com, and Latch can direct qualifying customers to
certified installers in each market.
“We believe that smart access can fundamentally change the way
that people live in urban environments, and enabling deliveries
with UPS is one of the most significant parts of that evolution,”
said Luke Schoenfelder, Latch chief executive officer.
There are currently about 20 million multi-family residential
units in the United States, with about 350,000 added each year via
new construction, according to Latch. To ensure that even more
residents have access to smart deliveries, Latch is making its
R-Series device available as a standalone product for the first
time. This device allows residents, property managers, and trusted
service providers like UPS to access their building using a
smartphone, a door code or a keycard. Originally available only as
part of a full-building system, the R-Series can now be purchased
and installed on its own for a single door or
entranceway.
Other UPS innovations that provide delivery options for
consumers to manage their deliveries include the free UPS My
Choice® service, which gives consumers more control over their
residential deliveries. UPS Access Point® locations are a related
offering. These locations are convenient retailers such as grocery
stores, dry cleaners, florists and The UPS Store® locations, which
serve as alternative delivery locations for consumers who cannot be
home to receive packages.
“UPS has been innovating the package delivery industry for more
than a century,” Roberts said. “Today, Internet of Things
technology like smart access products play a pivotal role in the
UPS global smart logistics network and our ongoing mission to
improve the customer experience.”
About UPS
UPS (NYSE: UPS) is a global leader in logistics, offering a
broad range of solutions including transporting packages and
freight; facilitating international trade, and deploying advanced
technology to more efficiently manage the world of business.
Headquartered in Atlanta, UPS serves more than 220 countries and
territories worldwide. UPS was awarded America’s Best Customer
Service company for Shipping and Delivery services by Newsweek
magazine; Fortune magazine’s Most Valuable Brand in Transportation;
and top rankings on the JUST 100 list for social responsibility,
the Dow Jones Sustainability World Index, and the Harris Poll
Reputation Quotient, among other prestigious rankings and awards.
The company can be found on the web at ups.com or pressroom.ups.com
and its corporate blog can be found at longitudes.ups.com. The
company’s sustainability eNewsletter, UPS Horizons, can be
found at ups.com/sustainabilitynewsletter. To get UPS news
direct, follow @UPS_News on Twitter.
About Latch
Latch is the creator of the world's first smart access system
designed for enterprise users and delivery automation. The company
was founded by a team of former Apple employees and has raised more
than $96 million in private funding from leading investors and many
of the world's largest real estate companies. Based in New York
City, Latch is at the forefront of changing the user experience
around access. Find out more at Latch.com.
Kyle Peterson
404-828-4626
kylepeterson@ups.com
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