LV= General Insurance Deploys Guidewire InsurancePlatform
January 14 2019 - 5:00AM
Business Wire
Transformation enables UK insurer to provide
enhanced customer service, increase efficiency and productivity,
and reduce operational cost
Guidewire Software, Inc. (NYSE: GWRE), provider of the industry
platform general insurers rely upon, today announced that LV=
General Insurance (LV= GI), one of the UK’s largest personal lines
insurers, has successfully deployed Guidewire Core and Data
solutions in the largest transformation the business has ever
undertaken. LV= GI completely replaced their core legacy systems
and implemented multiple new products, including Guidewire
PolicyCenter™, Guidewire BillingCenter™, and Guidewire DataHub™ for
underwriting, policy administration, billing management, and data
management.
The transformation for LV= GI was completed in two and a half
years, and they are now selling all Motor and Home insurance
products on the new platform, as well as migrating all their
existing customers.
“We are really pleased to have successfully transformed our
business using Guidewire InsurancePlatform™,” said Gavin Drescher,
IT Delivery Director for LV= GI. “We have simplified many of our
core transactional processes, making us more efficient and
productive, while at the same time reducing operating expenses. On
the new system, we have also successfully launched a number of new
products, and integrated our new rating and customer fulfillment
capabilities. All of this has made it much easier for our customers
to do business with us which, in turn, has resulted in our customer
satisfaction scores improving significantly.”
Guidewire’s Core and Data solutions have enabled LV= to:
- Train employees to do more for
customers (producing fewer call transfers and telephone numbers)
through modern systems and simple processes;
- Create quote validation to improve
customer experience, as well as reduce operational expenses;
- Boost call centre efficiency and enable
digital ambitions, by redesigning the customer journey, making it
simpler and more efficient for customers and frontline employees;
and
- Successfully monitor business
performance across both legacy and new platforms.
“We congratulate LV= on their successful deployment of Guidewire
Core and Data products,” said Sheridon Glenn, vice president, Field
Consulting, Professional Services, Guidewire Software. “Already a
long-standing Guidewire ClaimCenter™ customer, we are gratified
they chose to extend their relationship with us, and that
InsurancePlatform is enabling them to provide the high-quality and
flexible service their customers expect.”
About Guidewire Software
Guidewire delivers the industry platform that general insurers
rely upon to adapt and succeed in a time of accelerating change. We
provide the software, services, and partner ecosystem to enable our
customers to run, differentiate, and grow their business. We are
privileged to serve more than 350 companies in 32 countries. For
more information, please visit www.guidewire.com and follow us on
twitter: @Guidewire_PandC.
About Liverpool Victoria General Insurance Group
Limited
Liverpool Victoria General Insurance Group Limited (LVGIG) is an
LV= branded strategic partnership between LV= and Allianz Holdings
Plc, following the sale of a 49% stake in LV=’s General insurance
business on 28th December 2017, creating the UK’s third largest
personal insurer with over £1.7 billion annual premium income.
LVGIG is a holding company employing over 3000 staff and
incorporating two regulated insurance companies. Liverpool Victoria
Insurance Company Limited (LVIC), registered in England and Wales
number 03232514 and Highway Insurance Company Limited (HICO),
registered in England and Wales number 03730662, both registered at
County Gates, Bournemouth, BH1 2NF are part of the Liverpool
Victoria Group of companies and are authorised by the Prudential
Regulation Authority and regulated by the Financial Conduct
Authority and the Prudential Regulation Authority. (LVIC FRN number
202965 and HICO FRN number 202972).
LV= and Liverpool Victoria are registered trademarks of
Liverpool Victoria Friendly Society Limited and LV= and LV=
Liverpool Victoria are trading styles of the Liverpool Victoria
Group of companies.
NOTE: For all information about
Guidewire’s trademarks, visit
https://www.guidewire.com/legal-notices.
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version on businesswire.com: https://www.businesswire.com/news/home/20190114005064/en/
Daniel Couzensonechocolate Communications+44(0)20 7437
0227guidewire@onechocolatecomms.co.uk
Louise BradleyPR & Communications – EMEA+44(0)7474 837
860lbradley@guidewire.com
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