Engagement in Well-being Programs Strongly Linked to Greater Employee Loyalty, According to Optum Study
January 09 2019 - 9:00AM
Business Wire
Employees who actively participate in employer-sponsored health
and wellness programs are much more likely to be proud to work for
their employer and promote their company to others as a great place
to work, according to Optum research released today.
Based on a survey of more than 1,200 full-time employees at
companies with at least 3,000 employees, providing a physical work
environment that supports healthy decisions and participation in
wellness programs are associated with reporting a positive work
experience. Specifically:
- Nearly half (48 percent) of workers who
frequently participate in health and wellness programs are
extremely likely to recommend their employer as a place to work.
This is compared with 29 percent of those who never participate in
such programs and 18 percent of employees at companies not offering
such programs.
- Employees who had access to seven to
eight health and wellness programs were one-and-a-half-times more
likely to continue working for their current employer and were
three-times more likely to recommend their employer as a place to
work compared to workers with no access to such programs. Health
and wellness program categories include tools that help them assess
their health, biometric screenings, access to wellness coaching,
having onsite medical clinics, disease case management programs and
fitness challenges, among others.
“Disengaged employees can be costly both to an employer’s bottom
line and to employee morale,” said Seth Serxner, chief health
officer of Optum. “While there are many programs and initiatives
employers can offer to help improve employees’ morale, our analysis
shows that participation in relevant and easily accessible
well-being programs may be overlooked by some employers.”
The analysis conducted by Optum was based on a metric known as
the Employee Net Promoter Score* (eNPS), which helps businesses
measure employees’ experience with their companies. The eNPS metric
asks, “On a scale of 0-10, how likely are you to recommend this
company as a place to work?” Employees were also asked about their
access to, and participation in, a variety of well-being
programs.
“Ultimately, simply offering multiple programs is not enough,”
Serxner added. “Employers need to have the right mix of initiatives
to optimize engagement. Based on our research, program
participation has three-times the impact on eNPS than just access
alone.”
“Engagement in health and wellness programs translates to
greater employee loyalty, which can significantly contribute to
productivity and a stronger bottom line for employers,” said John
Holcomb, Optum president of Population Health Solutions.
Complete results are available in an Optum white paper and can
be found online here.
* Net Promoter, Net Promoter System, Net Promoter Score, NPS and
the NPS-related emoticons are registered trademarks of Bain &
Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
About Optum
Optum is a leading information and technology-enabled health
services business dedicated to helping make the health system work
better for everyone. With more than 135,000 people worldwide, Optum
delivers intelligent, integrated solutions that help to modernize
the health system and improve overall population health. Optum is
part of UnitedHealth Group (NYSE:UNH). For more information, visit
www.optum.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20190109005048/en/
Christine HauserOptum(714)
445-0325christine.hauser@optum.com
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