Teleperformance Receives Growth Excellence Leadership Award from Frost & Sullivan for the Contact Center Outsourcing Industry...
December 06 2018 - 11:45AM
Business Wire
Independent evaluation concludes that Teleperformance’s superior
profile in China has been leading to significant market share
gains
Regulatory News:
Teleperformance (Paris:TEP), the global leader in outsourced
omnichannel customer experience management, today announced it has
received the 2018 Growth Excellence Leadership Award from Frost
& Sullivan for the Contact Center Outsourcing Service Industry
in China.
Frost & Sullivan analysts conducted extensive industry
research and independently evaluated contenders across key criteria
such as growth strategy, diversification & sustainability,
price/performance value, customer ownership experience and brand
equity. They concluded that Teleperformance stands out in China
thanks to its strategic vision which enhances value creation for
clients through innovation, process excellence and people
empowerment.
Teleperformance excellence has garnered more than 30 Frost &
Sullivan Awards over the last eight years in every major region of
the world which represents, by far, an industry best. This includes
winning the Company of the Year Award in all world regions.
“Teleperformance strives for enhanced value creation for its
client partners by focusing on local market understanding, growth
strategy, as well as leveraging its resources. This superior
profile results in remarkable growth in China, said Krishna
Baidya, Associate Director - Digital Transformation Practice, Frost
& Sullivan Asia Pacific. It’s clear that Teleperformance
has a keen eye on the future and drives innovation that meets their
client’s upcoming needs before they become commonly visible.”
“This recognition of industry excellence confirms that
Teleperformance successfully addresses industry challenges in the
Chinese market and offers an attractive value proposition to
organizations looking to take advantage of outsourcing customer
experience management,” said Joseph Wai, CEO, Teleperformance
China.
Daniel Julien, Chairman and Group CEO, Teleperformance Group,
added: “Teleperformance’s expertise and success in China is
propelled by more than a decade of experience operating in the
country. I sincerely congratulate the team on their wonderful work
to support the organization, our clients and their customers
through meaningful interactions every day.”
ABOUT FROST & SULLIVAN
Frost & Sullivan, the Growth Partnership Company, works in
collaboration with clients to leverage visionary innovation that
addresses the global challenges and related growth opportunities.
For more than 50 years, Forst & Sullivan has been developing
growth strategies for the global 1000, emerging businesses, the
public sector and the investment community. For more information:
http://www.frost.com.
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA –
Bloomberg: TEP FP), the global leader in outsourced omnichannel
customer experience management, serves as a strategic partner to
the world’s leading companies in a wide variety of industries. Its
customer care, technical support, customer acquisition, consulting
& analytics, digital integrated business service solutions and
other high-value specialized services ensure consistently positive
customer interactions that are reliable, flexible and intelligent.
The company has established the highest security and quality
standards in the industry and uses proprietary deep learning
technology to optimize flexibility on a global scale.
The Group’s 300,000 employees, spread across nearly 80
countries, support billions of connections annually in 265
languages and enhance the customer experience with every
interaction. In 2017, Teleperformance reported consolidated revenue
of €4,180 million (US$4,720 million, based on €1 = $1.13).
Teleperformance shares are traded on the Euronext Paris market,
Compartment A, and are eligible for the deferred settlement
service. They are included in the following indices: CAC Large 60,
CAC Next 20, CAC Support Services, STOXX 600, SBF 120, S&P
Europe 350 and MSCI Global Standard. They have also been included
in the Euronext Vigeo Eurozone 120 index since December 2015 and
the FTSE4Good Index since June 2018 with regard to the Group's
performance in corporate responsibility.
For more information: www.teleperformance.comFollow us on
Twitter @teleperformance
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TeleperformancePress relationsAmericas and
Asia-PacificMark PfeifferPhone: + 1
801-257-5811mark.pfeiffer@teleperformance.com
EuropeIMAGE7Phone: +33 1 53 70 74 70szaks@image7.fr
Investor RelationsPhone: +33 1 53 83 59 87/59
15investor@teleperformance.com
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