Twilio Acquires Ytica: Accelerates Twilio Flex Roadmap
September 11 2018 - 9:00AM
Twilio Inc. (NYSE:TWLO), the leading cloud communications platform,
today announced it has acquired Ytica (the “Acquisition”). A
longtime Twilio partner, Ytica provides highly customizable contact
center reporting, speech analytics and workforce optimization (WFO)
software to enhance agent performance in the contact center and
provides businesses a unified view of the way they engage with
their customers. Ytica’s technology will now be available as a part
of Twilio Flex, Twilio’s fully programmable application platform
for the contact center, and is also expected to be offered as a
standalone product to other contact center SaaS vendors.
“In working with Ytica over the past several years, it became
clear they have both the most robust cloud architecture in the WFO
space as well as the most similar perspective as Twilio on the
value of customization for enterprise software,” said Al Cook,
general manager of Twilio Flex. “We’ve worked with many happy joint
customers and knew that Ytica and Flex together could offer an
enterprise-grade solution that is built for scale and far eclipses
any other contact center solution currently in the market. We’re
thrilled to bring Ytica aboard team Twilio.”
With Ytica, Twilio Flex will offer easy to use, pre-integrated
WFO as a core capability, giving supervisors the tools required to
provide real-time feedback to their contact center agents.
Workforce optimization is critical to every company’s customer
experience and, when executed effectively, can be a differentiator
for savvy companies. By providing key insights into a business’
customer interactions, WFO has the potential to inform strategy for
every function of the organization.
“Just as Twilio is a cloud 2.0 (maybe even 3.0?) approach to
cloud contact center, Ytica was built starting with a clean sheet
of paper by quality management experts to live in the world of
microservices and the public cloud,” observes Sheila McGee-Smith,
president & principal analyst of McGee-Smith Analytics.
“Initially a great choice as a partner for Flex, Ytica as an
integral part of Twilio brings not only next-gen WFO but a team
with 20 years of contact center expertise.”
"The Ytica team has been at the forefront of WFO for the last 20
years,” said Šimon Vostrý, CEO and co-founder of Ytica. “We started
Ytica to give contact centers complete visibility into their data,
something unachievable with prior solutions, allowing managers to
make informed and actionable decisions. Our philosophy on the
future of contact centers and the architecture to get there aligns
perfectly with Flex." Twilio is also announcing the addition of a
new office in Prague, the home of the Ytica team, and Twilio’s 17th
location globally. Twilio’s additional office locations include San
Francisco, Mountain View, New York, Atlanta, Bogota, London,
Berlin, Dublin, Madrid, Tallinn, Melbourne, Munich, Malmo, Hong
Kong, Singapore and Sydney. Financial terms of the transaction were
not disclosed. Twilio is not updating its guidance for the full
year ending Dec. 31, 2018, which it provided on Aug. 6, 2018. The
proposed acquisition is not expected to have a material impact on
Twilio's results of operations or financial condition for the full
year ending Dec. 31, 2018.
About Twilio More than 2 million developers
around the world have used Twilio to unlock the magic of
communications to improve any human experience. Twilio has
democratized communications channels like voice, text, chat, and
video by virtualizing the world’s telecommunications infrastructure
through APIs that are simple enough for any developer to use, yet
robust enough to power the world’s most demanding applications. By
making communications a part of every software developer's toolkit,
Twilio is enabling innovators across every industry — from emerging
leaders to the world’s largest organizations — to reinvent how
companies engage with their customers.
Forward-Looking StatementsThis press release
contains forward-looking statements, including, among other things,
about the expected benefits Twilio will be able to derive from the
Acquisition and the joint product offered by Twilio and Ytica. The
words such as “will,” “expected,” “could,” and similar phrases that
denote future expectations or intent are intended to identify
forward-looking statements. You should not rely upon
forward-looking statements as predictions of future events.
The outcome of the events described in these forward-looking
statements is subject to known and unknown risks, uncertainties,
and other factors that may cause Twilio’s actual results,
performance, or achievements to differ materially from those
described in the forward-looking statements, including, among other
things: adverse changes in general economic or market conditions;
changes in the market for communications; Twilio’s ability to adapt
its products to meet evolving market and customer demands and rapid
technological change; Twilio’s ability to generate sufficient
revenues to achieve or sustain profitability; Twilio’s ability to
retain customers and attract new customers; Twilio’s limited
operating history, which makes it difficult to evaluate its
prospects and future operating results; Twilio’s ability to
effectively manage its growth; and Twilio’s ability to compete
effectively in an intensely competitive market.
The forward-looking statements contained in this press release
are also subject to additional risks, uncertainties, and factors,
including those more fully described in Twilio’s filings with the
Securities and Exchange Commission, including its Quarterly Report
on Form 10-Q for the quarter ended June 30, 2018. Further
information on potential risks that could affect actual results
will be included in the subsequent periodic and current reports and
other filings that Twilio makes with the Securities and Exchange
Commission from time to time.
Source: Twilio Inc.
Contact: press@twilio.com
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