Euro Automatic Cash Boosts the Availability of its ATM Network in Spain with NCR Services
December 14 2017 - 8:00AM
Business Wire
NCR’s advanced monitoring service delivers
significant improvements in availability and customer
satisfaction
Euro Automatic Cash, provider of ATM services in branch as well
as third party locations, which was acquired by Banco Santander
earlier this year, has started using the new NCR Advanced
Monitoring Service offering of NCR Corporation, the global leader
in omni-channel technologies, delivered by NCR Spain to improve the
overall availability of its ATM network.
Based on the continuous collection and evaluation of the health
data of an ATM network, this tailored NCR service bundle provides a
powerful tool to reduce downtime and increase consumer
satisfaction. “We have been working on this new service
for some months now and the first results are very promising,”
said José Rincón, Managing Director of Euro Automatic Cash.
A variety of factors impact the health of an ATM network. Taking
everything into account and identifying the impact that even small
changes can have on the state of an ATM network requires a lot of
experience. To help banks with this task, NCR’s specialized ATM
network management team, is taking care of the complete life cycle
of an incident thanks to customized NCR tools and advanced business
rules. This enables the team to dispatch the incident to the right
resolution group at the first attempt and provide them with active
support until its total resolution.
Just two months after NCR started providing the network
management and monitoring service for Euro Automatic Cash, the
network availability improved more than 3.5 percent. The
performance improvement has been even more significant in third
party ATM locations where downtime was reduced by staggering 9
percent. This availability improvement has resulted in an increase
in transaction volumes improving network profitability.
“NCR innovation and experience enabled Euro Automatic Cash to
reach a higher level in their ATM Network Management,” explained
Carlos García Reig, General Director of Financial Services at NCR
Spain. “ATMs are the most prominent interface between a financial
institution and their customers. It is vital that they reflect
their brand and support their brand promises.”
As the world leader in delivering services to financial, retail
and hospitality customers, NCR has over 20,000 service
professionals, including 13,000 Customer Engineers, with a presence
in 180 countries. NCR resolves 3 million service requests remotely
each year, avoiding the need for on-site service dispatch.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel
solutions, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio
of services, NCR enables nearly 700 million transactions daily
across the financial, retail, hospitality, travel, telecom and
technology industries. NCR solutions run the everyday transactions
that make your life easier. NCR is headquartered in Duluth, Ga.,
with about 30,000 employees and does business in 180 countries. NCR
is a trademark of NCR Corporation in the United States and other
countries. NCR encourages investors to visit its website which is
updated regularly with financial and other important information
about NCR.
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version on businesswire.com: http://www.businesswire.com/news/home/20171214005236/en/
NCR Public RelationsOrtrud Wenzel, +49 821 405
8191ortrud.wenzel@ncr.com
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