Comcast Opens Free Xfinity WiFi Service across Florida to Aid Residents, Emergency Personnel
September 06 2017 - 1:16PM
Business Wire
Company also shares storm preparation tips for
consumers ahead of Hurricane Irma
To help residents and emergency personnel stay connected if
Hurricane Irma makes its anticipated landfall in Florida, Comcast
is opening its more than 137,000 Xfinity WiFi hotspots throughout
the state to anyone who needs them, including non-Xfinity
customers, for free.
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View the full release here:
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To help residents and emergency personnel
stay connected as Hurricane Irma approaches, Comcast has opened up
its network of more than 137,000 Xfinity WiFi hotspots across
Florida for anyone to use for free, including non-Xfinity
customers. (Photo: Business Wire)
For a map of Xfinity WiFi hotspots, which are located both
indoors and outdoors in places such as shopping districts, parks
and businesses, please visit Xfinity.com/wifi.
Once in range of a hotspot, select the “xfinitywifi” network
name in the list of available hotspots and then launch a
browser.
Xfinity internet customers can sign in with their usernames and
passwords and they will be automatically connected to Xfinity WiFi
hotspots in the future.
Non-Xfinity internet subscribers should visit the “Not an
Xfinity Internet Customer” section on the sign-in page to get
started. Non-customers will be able to renew their complimentary
sessions every 2 hours through September 15, 2017.
“We know it’s critically important for everyone to have a means
of communication at their disposal before, during and after a storm
with the potential impact of Hurricane Irma,” said Amy Smith,
senior vice president for Comcast’s Florida Region. “By activating
our WiFi hotspot network across the state now before the storm, we
increase the chance that more people can stay connected. It’s
something we’re proud to do for our communities and our state at a
time when we all need to support each other.”
Comcast Preparations and Customer Tips for Hurricane
Irma
Comcast is also making extensive preparations at its facilities
throughout Florida, including staging emergency generators and fuel
trucks as well as bringing in additional technical and network
restoration teams that are ready to be deployed as the storm’s path
becomes clearer.
Comcast’s goal is to work to restore any services impacted for
customers as quickly as possible and as soon as it is safe for its
employees to do so. Customers should remember that emergency
management procedures in Florida dictate that power must be
restored first and Comcast must receive clearance that it is safe
for its crews to begin any restoration work.
If Comcast services are down in an area because of a power
outage, local power must be restored before video, phone and
internet services can begin working again.
Customer tips:
- The most effective way to get outage
updates and information about Comcast services is to
visit Xfinity.com/MyAccount or to access the Xfinity My
Account app from any secure, internet-enabled mobile device.
- If customers have electrical power but
Xfinity service has not yet come back on, Comcast recommends that
customers restart or reset devices, including wireless gateways,
modems, routers and cable boxes.
- Customers should unplug their equipment
or use a surge protector to plug in TVs, modems and cable boxes so
that when power is restored, those devices aren’t damaged by power
surges.
- Customers can chat online with an agent
or visit customer.xfinity.com/help-and-support. Using social media,
customers can connect with Comcast on Twitter at @ComcastCares
About Comcast
Comcast Corporation (Nasdaq: CMCSA) is a global media and
technology company with two primary businesses, Comcast Cable and
NBCUniversal. Comcast Cable is one of the nation’s largest video,
high-speed internet, and phone providers to residential customers
under the XFINITY brand, and also provides these services to
businesses. It also provides wireless and security and automation
services to residential customers under the XFINITY brand.
NBCUniversal operates news, entertainment and sports cable
networks, the NBC and Telemundo broadcast networks, television
production operations, television station groups, Universal
Pictures and Universal Parks and Resorts.
Visit www.comcastcorporation.com for more
information.
View source
version on businesswire.com: http://www.businesswire.com/news/home/20170906006502/en/
ComcastMindy Kramer,
561-322-8646Mindy_Kramer@comcast.comorCindy Arco,
904-738-3412Cynthia_Arco@comcast.com
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