New global partnership will enhance unique customer
experience offering for fast-growing technology, travel and
hospitality, and healthcare brands
TORONTO and CORK, Ireland, Aug. 16,
2017 /PRNewswire/ -- TELUS International, a leading
global business process outsourcing (BPO) provider, announced today
the acquisition of Voxpro, a provider of beautiful customer
experience, technical support and sales operations solutions with
locations in the United States,
Ireland, Romania, and the
Philippines.
Now operating as 'Voxpro – powered by TELUS International,' the
Ireland headquartered company
brings a dynamic track record supporting the world's innovators and
disruptive technology companies, helping them to evolve and scale
into some of today's most renowned global brands. With its
dedicated, shared or co-located customer support capabilities,
Voxpro provides TELUS International with additional diversity and
flexibility in meeting the needs of marketplace disruptors.
With locations in Folsom,
California and Athens,
Georgia, the partnership grows TELUS International's U.S.
footprint, providing a more comprehensive onshore offering to
existing and prospective customers. In addition, Voxpro's robust
European operations will add new service delivery centers in
Ireland, while also expanding
TELUS International's presence in Bucharest, Romania and Manila, Philippines. Likewise, TELUS
International brings a robust global infrastructure with a track
record of customer experience innovation for leading global brands,
including excellence in omnichannel support, cloud contact center
and analytics to further fuel Voxpro's impressive growth and
success to date.
"This is a partnership of likeminded organizations focused on
providing world-class brand experiences for our clients and their
customers," said Jeffrey Puritt,
TELUS International president and CEO. "Together, we provide a
truly differentiated offering in the marketplace designed to meet
our fast-growing partner demands for more locations, flexible and
agile support structures, and highly engaged multilingual team
members committed to customer service excellence."
Approximately 2,700 Voxpro team members, including the Voxpro
leadership team, will join the TELUS International family, bringing
the combined employee base to almost 28,000 team members across the
globe serving customers in over 35 languages.
"It's an extremely special day for us and for all of our
partners, team members, and indeed, everyone in the Voxpro
community," said Dan Kiely, Voxpro
co-founder and CEO. "We couldn't be more proud to find a fabulous
partner like TELUS International - a company that shares our
entrepreneurial spirit and relentless desire to redefine and
disrupt the outsourcing industry when it comes to serving the
customer experience needs of such important brands. As part of the
TELUS International family, we will continue to build our thriving
culture focused on putting our team members and customers
first."
Both companies have received numerous industry accolades. TELUS
International was recently named an Achievers 50 Most Engaged
Workplaces in North America, as
well as Outsourcing Provider of the Year at the 2017 Call Center
Week Excellence Awards. Voxpro was recently named one of
Ireland's Best Managed companies
by Deloitte for the fifth consecutive year, as well as winning the
Irish CCMA Awards' Outsource Partnership of the Year for
consecutive years, working with partners like Airbnb.
About TELUS International
TELUS International is a
global business process and IT outsourcing company with almost
28,000 employees around the world, including in Canada, the United
States, Europe,
Central America, the Philippines and the United Kingdom. With over 200 million customer
interactions supported annually via voice, email, chat and social
media, across fast-growing tech, financial services and fintech,
gaming, travel and hospitality, and healthcare industries, TELUS
International enables customer experience innovation through
spirited teamwork, agile thinking, and a caring culture that puts
customers first. The company serves clients in over 35 languages.
As the global arm of TELUS (TSX:T) (NYSE:TU), TELUS International
is backed by a leading national telecommunications company in
Canada, with over USD$10 billion of annual revenue and 12.8 million
subscriber connections. Learn more at: telusinternational.com
About Voxpro
Voxpro is Ireland's largest international provider of
customer experience, technical support and sales operations
solutions. Voxpro partners with some of the world's most exciting
and disruptive tech organizations to support their customers by
delivering the world's best customer experiences. The company
designs and delivers a range of business services for and on behalf
of its partners, such as multilingual customer experience and
technical support, trust and safety, risk and fraud activity,
social media management, sales, analytics and harnessing product
insights.
Established by co-founders, Dan and
Linda Kiely, Voxpro currently operates centers of excellence
in Cork and Dublin, Ireland; Athens, Georgia and Folsom, California; Bucharest, Romania; and Manila, Philippines. Voxpro works with
partners who evolve from disruptive tech startups to global giants,
helping them to scale internationally and to deliver a beautiful
customer experience to their customers with every
interaction. Learn more at: voxprogroup.com
Media Contact:
Nichole
Bigley
nichole.bigley@edelman.com
(404) 443-7361
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SOURCE TELUS International