FORT
WAYNE, Ind., July 10,
2024 /PRNewswire/ -- INdigital, a leading provider of
next-generation 911 core services, successfully restored 911
service in Holmes and Jackson Counties, Florida, after a significant outage on
July 2, 2024, leaving residents
without access to the 911 network. The outage affected both
counties that were using another 911 provider.
In response to the outage, Holly
Peacock and Kellie Uitts from
INdigital immediately delivered ENCORE kits to the affected areas.
ENCORE is an extension of INdigital's MEVO, a disaster recovery
platform. ENCORE offers 911 call disaster recovery for PSAPs on any
network. It ensures full independence and backup for 911 and
administrative call handling systems, operating parallel to
existing systems to maintain local dispatch operations during
service interruptions. ENCORE handles 911 and administrative calls,
reroutes call delivery, and includes features like ALI display,
mapping, instant recall recording, call history, and logging.
Eric Hartman, Vice President of
INdigital, commented on the situation:
"Our team demonstrated exceptional agility and
dedication in responding to the outage in Holmes and Jackson Counties. The rapid deployment of our
ENCORE kits underscores our commitment to ensuring uninterrupted
emergency services. It highlights the ability to provide 911
centers with caller and location information no matter who the
service provider is."
Similarly, Daniel Warren,
Director of Communications and 9-1-1 Coordinator for the
Jackson County Sheriff's Office,
shared his appreciation:
"We are deeply grateful to INdigital for their
extraordinary support during the 911 outage in Jackson County. Despite JCSO not being their
customer, Holly and the team at INdigital went above and beyond by
driving an ENCORE Disaster Recovery Kit three hours to our 911
center. This selfless act enabled us to swiftly resume taking 911
calls, providing accurate location and call data. Their immediate
response was instrumental in ensuring continued 911 call delivery
and maintaining public safety during this critical period. We
extend our heartfelt thanks to the INdigital team for their
invaluable assistance and commitment to public service."
This incident showcased INdigital's ability to respond swiftly
and effectively and highlighted the superior service model that
sets INdigital apart from other providers. INdigital extends its
sincere thanks to everyone involved in the successful restoration
of 911 service.
For more information visit indigital.net
About INdigital
INdigital is a leading provider of
public safety communications solutions. With a focus on innovation
and community support, INdigital is dedicated to delivering
advanced technology solutions that enhance public safety and
improve communications for emergency responders and the communities
they serve.
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SOURCE INdigital