U.S. Bancorp Fund Services Recognized for Service Excellence
June 14 2011 - 2:16PM
Business Wire
The Transfer Agent division for U.S. Bancorp Fund Services
announced its first quarter 2011 results from National Quality
Review (NQR), including a Best-In-Class rating for NQR’s new
Correspondence Composite rating.
“This new benchmark allows us to gauge how our correspondence
group performs compared to the industry based solely on contents of
letters to shareholders. I’m proud that our organization receives
compliments from National Quality Review related to the quality of
our content and that we are recognized as Best-In-Class,” said Ian
Martin, executive vice president of the Transfer Agent at U.S.
Bancorp Fund Services.
The Correspondence Composite rating benchmark was introduced for
shareholder correspondence in the first quarter of 2011. The NQR
Correspondence Composite is a weighted average that considers three
measures of accuracy: content, clarity and typographical. In
recognition that the primary goal of any customer interaction is
the delivery of accurate and complete information, content is the
most heavily weighted element at 60 percent. The remaining weights
are 25 percent for clarity and 15 percent for typographical.
Over the past several years, the Transfer Agent of U.S. Bancorp
Fund Services has performed in the top quartile of all companies
analyzed by NQR and received the following competitive benchmark
ratings:
- Ten consecutive quarters above the NQR
Benchmark for correspondence;
- Two Best-In-Class ratings in the past
three quarters for correspondence;
- 24 consecutive quarters performing at
or above the statistical operating range of the NQR processing
benchmark;
- 27 Best-in-Class ratings in the past 17
quarters for processing; and
- 17 consecutive quarters as a “5-Star”
performer for processing.
The company’s commitment to quality, responsiveness, and
accuracy can also be seen in other recent awards won by the
Transfer Agent. The Transfer Agent Document Distribution department
was awarded the 2011 Automated Work Distributor (AWD) Process
Excellence Award by DST Systems, Inc. (DST) for its implementation
of AWD JumpStart, an automated mail classification platform. The
award was announced at AWD’s annual Advance Conference in Kansas
City in May.
“This is a great achievement. DST awards the AWD Process
Excellence Award annually to only one organization and their
qualifications are steep — the organization must utilize an AWD
solution to improve its work flow, create greater efficiency,
improve cost effectiveness, and to enhance the client experience,”
said Martin. “U.S. Bancorp Fund Services is committed to its
clients and continually improving their offerings and service
quality through their recent awards and NQR Best-In-Class
designations.”
About U.S. Bancorp Fund Services, LLC
Headquartered in Milwaukee since 1969, U.S. Bancorp Fund
Services, LLC currently provides services to 292 fund families with
1,712 portfolios and 1,947 fund classes with $474 billion in client
assets. The Transfer Agent of U.S. Bancorp Fund Services provides
services to 3.6 million shareholders, 136 fund groups, 529
portfolios, and 1,006 fund classes with $267 billion in total
assets. U.S. Bancorp Fund Services’ clients include mutual funds,
investment partnerships, hedge funds, separately managed accounts,
fund-of-funds, and offshore funds. Visit U.S. Bancorp Fund Services
at www.usbfs.com.
US Bancorp (NYSE:USB)
Historical Stock Chart
From Jun 2024 to Jul 2024
US Bancorp (NYSE:USB)
Historical Stock Chart
From Jul 2023 to Jul 2024
