Jefferson City, Missouri, Goes Live with Tyler Technologies’ Enterprise Computer-Aided Dispatch Solution
June 30 2020 - 9:17AM
Business Wire
City upgraded public safety solution during
remote implementation
Tyler Technologies, Inc. (NYSE: TYL) today announced that the
Jefferson City Police Department in Missouri has successfully gone
live with Tyler’s New World Enterprise CAD™, a computer-aided
dispatch solution. Due to the coronavirus pandemic, the entire
implementation, including two weeks of CAD training, was done
remotely by Tyler’s team.
“The Tyler team was able to demonstrate everything on a
projector for our CAD staff and train everyone as if they were here
live,” said Chad Stieferman, Jefferson City Police Department
lieutenant. “While there is no substitute for an in-person trainer,
this was the next best thing.”
Erin Gabathuler, Jefferson City Police Department communications
operator, added, “The remote training went much better than I
expected. I think without the technology in place, it would have
been more difficult for our operators to understand the content;
this was a great plan B option.”
The remote go live and training was a first for many Tyler team
members, as well.
“We’re accustomed to being face to face with the client, so it
was challenging at times not to be able to observe things in
person,” said Bryan Proctor, president of Tyler’s Public Safety
Division. “Fortunately, we have many technology and communication
tools in our arsenal that we were able to use throughout the
process. We were able to communicate constantly to ease any stress
and were able to see through a very successful go live.”
The Jefferson City Police Department has been a Tyler client
since 2007. In addition to New World Enterprise CAD, the department
also uses Tyler’s Law Enforcement Records Management System™; Law
Enforcement, Fire, and Police Mobile™; Field Reporting™; and
Incode® court. The department’s recent upgrade and go live of the
New World Enterprise CAD solution is already bringing increased
efficiency to its staff.
The upgraded CAD solution decreases 911 call processing times,
allowing for faster emergency response. This, in turn, makes
dispatchers more efficient, being able to arrive to the scene
quicker and help keep the community safer. The solution also
enables enterprise-wide data access, integrated automatic vehicle
location, and enhances situational awareness for first responders
with Esri® ArcGIS mapping capabilities.
Jefferson City is the capital city of Missouri and has a
population of more than 42,000 with a commuter weekday influx of
more than 80,000. It is situated along the Missouri River in the
central part of the state.
About Tyler Technologies,
Inc.
Tyler Technologies (NYSE: TYL) provides integrated software and
technology services to the public sector. Tyler's end-to-end
solutions empower local, state, and federal government entities to
operate more efficiently and connect more transparently with their
constituents and with each other. By connecting data and processes
across disparate systems, Tyler's solutions are transforming how
clients gain actionable insights that solve problems in their
communities. Tyler has more than 26,000 successful installations
across more than 10,000 sites, with clients in all 50 states,
Canada, the Caribbean, Australia, and other international
locations. Tyler was named to Forbes' "Best Midsize Employers" list
in 2019 and has been recognized three times on Forbes’ "Most
Innovative Growth Companies" list. More information about Tyler
Technologies, an S&P 500 company headquartered in Plano, Texas,
can be found at tylertech.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20200630005040/en/
Jennifer Kepler Tyler Technologies 972.713.3770
Jennifer.Kepler@tylertech.com
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