New research from MeriTalk, underwritten by Dell
Technologies, says improved customer experiences, stronger
cybersecurity, enhanced competitive positioning and AI are top
drivers for open networks
ROUND
ROCK, Texas, May 23, 2024
/PRNewswire/ -- Network cloud transformation is a critical path
that communications service providers (CSPs) must take to grow
their businesses. And according to a new MeriTalk study,
underwritten by Dell Technologies, CSPs agree.
In fact, nine out of 10 CSPs take it a step further and say
network transformation is critical to their organization's
survival. Why? CSPs believe network transformation can
improve customer experiences, strengthen cybersecurity, allow them
to integrate AI and differentiate their networks in a highly
competitive market.
So, if CSPs agree network transformation is critical, why do 96%
of CSPs surveyed say their network transformation vision is
lagging, holding them back from giving their customers an ideal
network experience?
The new MeriTalk report, "Network Cloud Transformation – Global
Insights for CSPs," draws on insights from 450 executives from a
mix of large and small CSPs across North
America, Europe and
Asia/Pacific. According to CSPs,
the time needed to upgrade, performance/reliability concerns and
security concerns are among the top impediments when transitioning
to an ideal customer network.
Here are a few more stats to consider:
- According to the report, 88% of CSPs agree an open network
architecture is necessary to be a best-in-class provider, yet only
one in five (22%) report having an open architecture strategy
today.
- Just 50% describe their approach to legacy transformation as
"aggressive" over the past three years.
- Further, 83% report that monetizing IoT services is a key focus
for their organization's business strategy, but over half–55%–say
their industry is not adapting fast enough to meet the demands of
the edge.
Overall, it's clear that CSPs know what they need to do, but an
emerging theme is that they don't yet have the strategies and tools
in place to get started on telecom network transformation. And we
agree, getting started is the hardest part.
That's why we're collaborating across the telecom ecosystem and
in our Dell Telecom Ecosystem Lab to build on industry partnerships
and design integrated, tested and reliable solutions that enable
network cloud transformation. We're partnering alongside CSPs to
help them achieve what the research says they want to do: enable
network transformation to drive business growth and better customer
experiences.
Our goal is to flip this study on its head. 100% of CSPs that
say they want to reap the benefits of network cloud transformation
should be able to do so. Developing a strategy is the first step.
And we're here to take that step with you.
Learn more at dell.com/telecom.
The report is based on a survey of 450 telecom
decision-makers at communication service providers conducted in
January and February 2024, with equal
representation (33%) across three regions: North America, Europe and Asia-Pacific. The resulting research has a
margin of error of ±4.57% at a 95% confidence level. To review the
full findings, view the report.
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SOURCE Dell Technologies