Danone Deploys BMC Software Solution to Unify European IT
July 02 2008 - 7:45AM
Business Wire
BMC Software (NYSE:BMC) today announced that Groupe Danone, one of
the world�s largest and most successful food companies, has fully
implemented BMC�s IT Service Management (ITSM) offering, a key
piece of Business Service Management (BSM). �Danone has been
dramatically upgrading our IT infrastructure, including the
roll-out of a new global SAP ERP solution,� said Michael Kollig,
Danone�s Chief Information Officer for Northern, Eastern and
Central Europe. �There was an urgent need for the BMC ITSM service
desk solution to be in place quickly to provide ITIL-based, best
practice process support for this environment. We believe in the
BSM approach, and BMC�s out-of-the-box solution integration and
close alignment to ITIL methodology meant that deployment time for
the project was reduced from 18 months to six months � a 66 percent
time saving � and, at the same time, supported ITIL best practices
and therefore mitigated against risk.� Groupe Danone is one of the
most successful food companies in the world with recorded sales of
�14 billion or approximately USD $21.8 billion. The project with
BMC Software spanned the North East and Central European region,
comprising 8,000 internal customers spread across 110 sites, 30
operational units, 21 countries, 17 languages, and seven times
zones. The BMC project, completed in association with partner
InfraVision, will enable Danone to increase the accountability and
visibility of IT service and support and automate the help desk
process to reduce costs and incident call volume. By automating and
integrating service and system management processes, Danone has
dramatically reduced the overall cost of managing and supporting
the company�s IT systems. Service quality has also been improved,
as Danone is now able to proactively manage and address business
impact and IT infrastructure events, prevent future incidents and
problems with root cause analysis and reduce downtime with an
automated change management process. �Groupe Danone had as many as
17 IT organizations operating across our organization,� Kollig
continued. �Our IT was organized by country business unit,
resulting sometimes in multiple IT teams in one country. We
selected BMC because we wanted to be able to align and harmonize
those IT processes and roll them out across the North East and
Central European region � supporting as many as 8,000 internal
customers.� Luca Lazzaron, vice president and general manager for
BMC�s operations in Europe, Middle East and Africa, added, �BMC
Software delivers the solutions IT needs to increase business value
through better management of technology and IT processes. Our
industry-leading BSM solutions help reduce cost, lower risk of
business disruption and benefit from an IT infrastructure built to
support business growth and flexibility. Danone was able to
implement a highly complex multi-site solution in double-quick
time, while simultaneously mitigating the risk inherent in a large
project.� About BMC Software BMC Software is a leading global
provider of enterprise management solutions that empower companies
to automate their IT and prove its business value. Delivering
Business Service Management and Service Automation, BMC solutions
span enterprise systems, applications, databases and service
management. For the four fiscal quarters ended March 31, 2008, BMC
revenue was approximately $1.73 billion. To learn more, visit
www.bmc.com. � Copyright 2008 BMC Software, Inc. BMC, BMC Software,
and the BMC Software logo are the exclusive properties of BMC
Software, Inc., are registered with the U.S. Patent and Trademark
Office, and may be registered or pending registration in other
countries. All other BMC trademarks, service marks, and logos may
be registered or pending registration in the U.S. or in other
countries. All other trademarks or registered trademarks are the
property of their respective owners. ITIL� is a registered
trademark, and a registered community trademark of the Office of
Government Commerce, and is registered in the U.S. Patent and
Trademark Office, and is used here by BMC Software, Inc., under
license from and with the permission of the OGC.
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