TMC names Support.com a 2016 Communications Solutions Products of the Year Award Winner
August 23 2016 - 9:05AM
Business Wire
Support.com® Cloud SeeSupport Recognized for
Exceptional Innovation
Support.com, Inc. (NASDAQ:SPRT), makers of Support.com® Cloud
software for Support Interaction Optimization, and a leading
provider of tech support and turnkey support center services,
announced today that TMC, a global, integrated media company, has
awarded Support.com® Cloud SeeSupport a 2016 Communications
Solutions Products of the Year Award.
SeeSupport is an application of Support.com Cloud that allows
customers to use their smartphone to share real-time video with a
customer support representative. This technology provides
contextual and timely insights to the support agent that now has
‘eyes on the problem’ and can improve first-contact resolution
rates as well as reduce unnecessary field visits. Remote video
support also creates a better experience for consumers by reducing
the level of effort involved in troubleshooting and by helping
resolve support issues faster.
“We are honored to be recognized by TMC for our continued
product innovation with Support.com Cloud,” said Chris Koverman,
Vice President of Product and Engineering, Support.com. “SeeSupport
is breaking new grounds in the customer support space by delivering
a simplified visual experience for both support agents and
customers. In our initial experience of deploying this new
technology with support organizations, we have noticed a 30%
decrease in unnecessary field visits or truck rolls when consumers
use SeeSupport in their support sessions. This leads to a better
overall customer experience as well as significant cost
savings.”
“Congratulations to Support.com for being honored with a
Communications Solutions Product of the Year Award,” said Rich
Tehrani, CEO, TMC. “SeeSupport is truly an innovative product and
is amongst the best solutions brought to market in the past twelve
months that facilitates business-transforming voice, data and video
communications. I look forward to continued excellence from
Support.com in 2017 and beyond.”
About Support.com
Support.com, Inc. (NASDAQ:SPRT) is the leading provider of
cloud-based software and services to deliver next-generation
technical support. Support.com helps leading brands in software,
electronics, communications, retail, Internet of Things (IoT) and
other connected technology industries deepen their customer
relationships. Customers want technology that works the way it’s
intended. By using Support.com software and services, companies can
deliver a fantastic customer experience, leading to happier
customers, greater brand loyalty and growing revenues.
For more information, please visit http://www.support.com or
follow us @support_com.
Support.com, Inc. is an Equal Opportunity Employer. For more
information, visit http://www.support.com/about-us/careers.
About TMC
TMC is a global, integrated media company that supports clients'
goals by building communities in print, online, and face to face.
TMC publishes multiple magazines including Cloud Computing, IoT
Evolution, Customer, and Internet Telephony. TMCnet is the leading
source of news and articles for the communications and technology
industries, and is read by as many as one million unique visitors
monthly. TMC produces a variety of trade events, including ITEXPO,
the world's leading business technology event, as well as industry
events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5
- HTML5 & Mobile App Developer Conference; IoT Evolution
Conference & Expo; IoT Evolution Developers Conference; MSP
Expo; Real Time Web Communications and more.
For more information about TMC, visit www.tmcnet.com.
© 2016 Support.com, Inc. All rights reserved. Support.com and
the Support.com logo are trademarks or registered trademarks of
Support.com, Inc. in the United States and other countries. All
other marks are the property of their respective owners.
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version on businesswire.com: http://www.businesswire.com/news/home/20160823005171/en/
Support.com Contact:104 West Partners for
Support.comSarah Thorson, 720-407-6078PR@support.comorTMC
Contact:Stephanie Thompson, 203-852-6800, ext.
139Managersthompson@tmcnet.com
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