BURLINGTON, Mass., June 4, 2020 /PRNewswire/
-- Nuance® Communications, Inc. (NASDAQ: NUAN)
today announced enhancements to its AI-enabled intelligent
detection capabilities in Nuance Gatekeeper, the world's most
advanced biometrics solution for authenticating customers and
enabling fraud detection. Prioritizing and protecting seniors using
the sound of their voice, the new intelligent detection
capabilities are first-of-kind and let enterprises quickly identify
if callers are over the age of 65 and, if so, immediately
prioritize their call, get them to a live agent for service and
better protect them from fraud.
As consumers today are primarily interacting with businesses on
digital channels, senior citizens are at increased risk of falling
victim to fraud as criminals take advantage of the current
circumstances to obtain personal information. Those individuals are
not only being exploited by aggressive fraudsters but in some
cases, by others they know. According to an analysis by the
U.S. Consumer Financial Protection Bureau, people hit hardest by
fraud—for an average loss of $45,300—were ages 70 to 79.
To proactively prevent fraud across voice and digital channels,
the world's largest financial, telecommunications, healthcare,
retail, and government organizations are deploying Nuance's
biometrics technology, using fourth-generation deep neural networks
to allow individuals to use their voice, behavior, and other
characteristics for authentication. Nuance Gatekeeper can identify
users from the way they talk, tap and text, and determine if the
caller is a child or adult. This added layer of detection offers
the ability to differentiate adults below 65 and those over, to
enable seniors to access their accounts without the frustration of
pins and passwords, while ensuring others cannot easily socially
engineer their way into those seniors' accounts to steal
information.
Telefónica, a global telecommunications firm serving 344 million
customers across fourteen countries, was one of the first to roll
out the new capabilities. "The current pandemic has made everyone
over the age of 65 both more susceptible to fraud and in need of
immediate service," said Emilio
Gayo, President of Telefónica España. "Partnering with
Nuance Gatekeeper in developing together proper and agile
solutions, we can best serve this group by prioritizing their calls
and getting their issues resolved even quicker than we already do.
The system is critical to protecting our most at-risk customers
while enabling an easier service experience on the phone channel,
which this demographic most commonly uses to engage."
"Our advanced intelligent detection algorithms can detect unique
characteristics that are common in a broad age group to enable more
effective and efficient customer protection and service," said
Brett Beranek, General Manager,
Security Business, Nuance. "We've enhanced this capability and are
rolling it out to our entire customer base immediately to help them
leverage the power of AI to support their most vulnerable consumers
during the pandemic and well into the future."
Nuance technology is deployed by more than half of the world's
largest financial institutions today, and 8 of the ten largest
global telecommunications companies. Those enterprises
successfully leveraging Nuance's biometric solutions include the
Australian Taxation Office (ATO), HSBC, RBS, TalkTalk, Vodafone
Turkey, and Deutsche Telekom. Over 600 million consumers make more
than 8 billion successful authentications yearly, and Nuance
biometrics has already prevented over $2 billion worth of customers' money from getting
into the wrong hands.
For more information on Nuance Gatekeeper, click here.
About Telefónica
Telefónica is one of the largest
telecommunications companies in the world by market capitalization
and number of customers with a comprehensive offering and quality
of connectivity that is delivered over world class fixed, mobile
and broadband networks. As a growing company it prides itself on
providing a differential experience based both on its corporate
values and a public position that defends customer interests. The
company has a significant presence in 14 countries and 344 million
accesses around the world. Telefónica is a 100% listed company and
its shares are traded on the Spanish Stock Market and on those in
New York and Lima.
About Nuance Communications, Inc.
Nuance
Communications (NASDAQ: NUAN) is the pioneer and leader in
conversational AI innovations that bring intelligence to everyday
work and life. The company delivers solutions that understand,
analyze, and respond to people – amplifying human intelligence to
increase productivity and security. With decades of domain and AI
expertise, Nuance works with thousands of organizations globally
across healthcare, financial services, telecommunications,
government, and retail – to create stronger relationships and
better experiences for their customers and workforce. For more
information, please visit www.nuance.com.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United
States and/or other countries. All other trademarks
referenced herein are the property of their respective
owners.
Contact Information
Nuance Communications
Katie Byrne
Nuance Communications, Inc.
Tel: 781-565-5290
Katie.Byrne@nuance.com
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SOURCE Nuance Communications, Inc.