- Total revenue growth of 15% year over year
- Double-digit growth in gross profit, operating income and net
income
- Non-GAAP EPS exceeds high end of guidance range
- Record high operating cash flow of $254 million increased 30%
year over year
NICE (NASDAQ: NICE) today announced results for the first
quarter ended March 31, 2024, as compared to the corresponding
period of the previous year.
First Quarter 2024 Financial Highlights
GAAP
Non-GAAP
Total revenue was $659.3 million and
increased 15%
Total revenue was $659.3 million and
increased 15%
Cloud revenue was $468.4 million and
increased 27%
Cloud revenue was $468.4 million and
increased 27%
Operating income was $121.4 million and
increased 30%
Operating income was $199.8 million and
increased 22%
Operating margin was 18.4% compared to
16.4% last year
Operating margin was 30.3% compared to
28.6% last year
Diluted EPS was $1.60 and increased
39%
Diluted EPS was $2.58 and increased
27%
Operating cash flow was $254.5 million and
increased 30%
“We are pleased to start the year with positive momentum,
evidenced by a robust performance across the board, while
continuing to outpace the industry,” said Barak Eilam, CEO, NICE.
“Our total revenue growth of 15% was once again driven by excellent
execution in the cloud with 27% revenue growth, propelled by demand
for our digital and AI offerings. We also delivered another quarter
of expanding profitability as demonstrated by a 170 basis point
increase in our Non-GAAP operating margin to 30.3%, leading to a
27% year over year increase in non-GAAP EPS, and generated record
operating cash flow of $254 million. Our ongoing healthy cash
generation coupled with a best-in-class balance sheet provides us
with unparalleled growth opportunities.”
Mr. Eilam continued, “Our continued strong performance over the
past several years as well as the outstanding first quarter results
are attributed to our unmatched platform strategy coupled with
consistent execution. This is now further driving our market
leadership with the ultimate trifecta: highest industry cloud win
rate, trailblazing the digital market through convergence and fully
leveraging the tremendous CX AI opportunity.”
GAAP Financial Highlights for the First
Quarter Ended March 31:
Revenues: First quarter 2024 total revenues increased 15%
to $659.3 million compared to $571.9 million for the first quarter
of 2023.
Gross Profit: First quarter 2024 gross profit was $436.6
million compared to $385.3 million for the first quarter of 2023.
First quarter 2024 gross margin was 66.2% compared to 67.4% for the
first quarter of 2023.
Operating Income: First quarter 2024 operating income
increased 30% to $121.4 million compared to $93.5 million for the
first quarter of 2023. First quarter 2024 operating margin was
18.4% compared to 16.4% for the first quarter of 2023.
Net Income: First quarter 2024 net income increased 38%
to $106.4 million compared to $76.9 million for the first quarter
of 2023. First quarter 2024 net income margin was 16.1% compared to
13.5% for the first quarter of 2023.
Fully Diluted Earnings Per Share: Fully diluted earnings
per share for the first quarter of 2024 increased 39% to $1.60
compared to $1.15 in the first quarter of 2023.
Cash Flow and Cash Balance: First quarter 2024 operating
cash flow was $254.5 million. In the first quarter 2024, $41.5
million was used for share repurchases and $87.4 million was used
for repayment of debt. As of March 31, 2024, total cash and cash
equivalents, and short-term investments were $1,502.8 million. Our
debt was $457.5 million, resulting in net cash and investments of
$1,045.3 million.
Non-GAAP Financial Highlights for the
First Quarter Ended March 31:
Revenues: First quarter 2024 total revenues increased 15%
to $659.3 million compared to $571.9 million for the first quarter
of 2023.
Gross Profit: First quarter 2024 gross profit was $467.7
million compared to $409.9 million for the first quarter of 2023.
First quarter 2024 gross margin was 70.9% compared to 71.7% for the
first quarter of 2023.
Operating Income: First quarter 2024 operating income
increased 22% to $199.8 million compared to $163.4 million for the
first quarter of 2023. First quarter 2024 operating margin was
30.3% compared to 28.6% for the first quarter of 2023.
Net Income: First quarter 2024 net income increased 26%
to $171.6 million compared to $135.6 million for the first quarter
of 2023. First quarter 2024 net income margin was 26.0% compared to
23.7% for the first quarter of 2023.
Fully Diluted Earnings Per Share: Fully diluted earnings
per share for the first quarter of 2024 increased 27% to $2.58
compared to $2.03 in the first quarter of 2023.
Second Quarter and Full Year 2024
Guidance:
Second-Quarter 2024:
Second-quarter 2024 Non-GAAP total revenues are expected to be
in a range of $657 million to $667 million, representing 14% growth
year over year at the midpoint.
Second-quarter 2024 Non-GAAP fully diluted earnings per share
are expected to be in a range of $2.53 to $2.63, representing 21%
growth year over year at the midpoint.
Full-Year 2024:
Full-year 2024 Non-GAAP total revenues are expected to be in a
range of $2,715 million to $2,735 million, representing 15% growth
at the midpoint compared to full-year 2023.
The Company increased full year 2024 Non-GAAP fully diluted
earnings per share which are expected to be in a range of $10.53 to
$10.73, representing 21% growth at the midpoint compared to
full-year 2023.
Quarterly Results Conference Call
NICE management will host its earnings conference call today May
16, 2024, at 8:30 AM ET, 13:30 GMT, 15:30 Israel, to discuss the
results and the company's outlook. To participate in the call,
please dial into the following numbers: United States
1-877-407-4018 or +1-201-689-8471, United Kingdom 0-800-756-3429,
Israel 1-809-406-247.
The call will be webcast live on the Company’s website at
https://www.nice.com/investor-relations/upcoming-event.
Explanation of Non-GAAP measures
Non-GAAP financial measures are included in this press release.
Non-GAAP financial measures consist of GAAP financial measures
adjusted to exclude share-based compensation, amortization of
acquired intangible assets, acquisition related and other expenses,
amortization of discount on debt and loss from extinguishment of
debt and the tax effect of the Non-GAAP adjustments.
The Company believes that these Non-GAAP financial measures,
used in conjunction with the corresponding GAAP measures, provide
investors with useful supplemental information about the financial
performance of our business. We believe Non-GAAP financial measures
are useful to investors as a measure of the ongoing performance of
our business. Our management regularly uses our supplemental
Non-GAAP financial measures internally to understand, manage and
evaluate our business and to make financial, strategic and
operating decisions. These Non-GAAP measures are among the primary
factors management uses in planning for and forecasting future
periods. Our Non-GAAP financial measures are not meant to be
considered in isolation or as a substitute for comparable GAAP
measures and should be read only in conjunction with our
consolidated financial statements prepared in accordance with GAAP.
These Non-GAAP financial measures may differ materially from the
Non-GAAP financial measures used by other companies. Reconciliation
between results on a GAAP and Non-GAAP basis is provided in a table
immediately following the Consolidated Statements of Income. The
Company provides guidance only on a Non-GAAP basis. A
reconciliation of guidance from a GAAP to Non-GAAP basis is not
available due to the unpredictability and uncertainty associated
with future events that would be reported in GAAP results and would
require adjustments between GAAP and Non-GAAP financial measures,
including the impact of future possible business acquisitions.
Accordingly, a reconciliation of the guidance based on Non-GAAP
financial measures to corresponding GAAP financial measures for
future periods is not available without unreasonable effort.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for
organizations of all sizes around the globe to create extraordinary
customer experiences while meeting key business metrics. Featuring
the world’s #1 cloud native customer experience platform, CXone,
NICE is a worldwide leader in AI-powered self-service and
agent-assisted CX software for the contact center – and beyond.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, partner with NICE to
transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE. All other marks are trademarks of
their respective owners. For a full list of NICE' marks, please
see: http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. In some cases, forward-looking statements may be identified
by words such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” and similar
expressions. Forward-looking statements are based on the current
beliefs, expectations and assumptions of the Company’s management
regarding the future of the Company’s business, future plans and
strategies, projections, anticipated events and trends, the economy
and other future conditions. Examples of forward-looking statements
include guidance regarding the Company’s revenue and earnings and
the growth of our cloud, analytics and artificial intelligence
business.
Forward looking statements are inherently subject to significant
economic, competitive and other uncertainties and contingencies,
many of which are beyond the control of management. The Company
cautions that these statements are not guarantees of future
performance, and investors should not place undue reliance on them.
There are or will be important known and unknown factors and
uncertainties that could cause actual results to differ materially
from those expressed or implied in the forward-looking statements.
These factors, include, but are not limited to, risks associated
with changes in economic and business conditions, competition,
successful execution of the Company’s growth strategy, success and
growth of the Company’s cloud Software-as-a-Service business,
difficulties in making additional acquisitions or effectively
integrating acquired operations, products, technologies and
personnel, the Company’s dependency on third-party cloud computing
platform providers, hosting facilities and service partners,
rapidly changing technology, cyber security attacks or other
security breaches against the Company, privacy concerns and
legislation impacting the Company’s business, changes in currency
exchange rates and interest rates, the effects of additional tax
liabilities resulting from our global operations, the effect of
unexpected events or geo-political conditions, such as the impact
of conflicts in the Middle East, that may disrupt our business and
the global economy and various other factors and uncertainties
discussed in our filings with the U.S. Securities and Exchange
Commission (the “SEC”).
You are encouraged to carefully review the section entitled
“Risk Factors” in our latest Annual Report on Form 20-F and our
other filings with the SEC for additional information regarding
these and other factors and uncertainties that could affect our
future performance. The forward-looking statements contained in
this press release speak only as of the date hereof, and the
Company undertakes no obligation to update or revise them, whether
as a result of new information, future developments or otherwise,
except as required by law.
NICE LTD. AND SUBSIDIARIES
CONDENSED CONSOLIDATED BALANCE
SHEETS
U.S. dollars in thousands
March 31,
December 31,
2024
2023
Unaudited
Audited
ASSETS
CURRENT ASSETS:
Cash and cash equivalents
$
793,078
$
511,795
Short-term investments
709,766
896,044
Trade receivables
574,987
585,154
Debt hedge option
-
121,922
Prepaid expenses and other current assets
206,238
197,967
Total current assets
2,284,069
2,312,882
LONG-TERM ASSETS:
Property and equipment, net
181,136
174,414
Deferred tax assets
174,755
178,971
Other intangible assets, net
274,541
305,501
Operating lease right-of-use assets
101,577
104,565
Goodwill
1,820,469
1,821,969
Prepaid expenses and other long-term assets
210,031
219,332
Total long-term assets
2,762,509
2,804,752
TOTAL ASSETS
$
5,046,578
$
5,117,634
LIABILITIES AND SHAREHOLDERS' EQUITY
CURRENT LIABILITIES:
Trade payables
$
55,238
$
66,036
Deferred revenues and advances from customers
340,366
302,649
Current maturities of operating leases
13,324
13,747
Debt
-
209,229
Accrued expenses and other liabilities
532,451
528,660
Total current liabilities
941,379
1,120,321
LONG-TERM LIABILITIES:
Deferred revenues and advances from customers
58,907
52,458
Operating leases
99,818
102,909
Deferred tax liabilities
8,489
8,596
Debt
457,505
457,081
Other long-term liabilities
22,179
21,769
Total long-term liabilities
646,898
642,813
SHAREHOLDERS' EQUITY
Nice Ltd's equity
3,447,085
3,341,132
Non-controlling interests
11,216
13,368
Total shareholders' equity
3,458,301
3,354,500
TOTAL LIABILITIES AND SHAREHOLDERS'
EQUITY
$
5,046,578
$
5,117,634
NICE LTD. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF
INCOME
U.S. dollars in thousands (except per
share amounts)
Quarter ended
March 31,
2024
2023
Unaudited
Unaudited
Revenue:
Cloud
$
468,406
$
367,567
Services
148,913
159,858
Product
41,990
44,435
Total revenue
659,309
571,860
Cost of revenue:
Cloud
169,978
131,596
Services
46,086
47,905
Product
6,605
7,095
Total cost of revenue
222,669
186,596
Gross profit
436,640
385,264
Operating expenses:
Research and development, net
87,832
78,102
Selling and marketing
155,015
148,479
General and administrative
72,354
65,176
Total operating expenses
315,201
291,757
Operating income
121,439
93,507
Financial and other income, net
(14,009
)
(8,721
)
Income before tax
135,448
102,228
Taxes on income
29,075
25,286
Net income
$
106,373
$
76,942
Earnings per share:
Basic
$
1.68
$
1.20
Diluted
$
1.60
$
1.15
Weighted average shares outstanding:
Basic
63,278
63,941
Diluted
66,528
66,662
NICE LTD. AND SUBSIDIARIES
CONSOLIDATED CASH FLOW
STATEMENTS
U.S. dollars in thousands
Quarter ended
March 31,
2024
2023
Unaudited
Unaudited
Operating
Activities
Net income
$
106,373
$
76,942
Adjustments to reconcile net income to net
cash provided by operating activities:
Depreciation and amortization
51,760
41,846
Share-based compensation
44,404
44,961
Amortization of premium and discount and accrued interest on
marketable securities
(1,232
)
1,270
Deferred taxes, net
4,366
(7,878
)
Changes in operating assets and liabilities: Trade Receivables, net
8,137
16,752
Prepaid expenses and other current assets
8,761
(11,372
)
Operating lease right-of-use assets
3,281
3,068
Trade payables
(10,763
)
(1,180
)
Accrued expenses and other current liabilities
(2,868
)
(694
)
Deferred revenue
45,539
33,247
Operating lease liabilities
(3,800
)
(3,907
)
Amortization of discount on long-term debt
549
1,154
Other
(17
)
862
Net cash provided by operating activities
254,490
195,071
Investing
Activities
Purchase of property and equipment
(10,521
)
(13,106
)
Purchase of Investments
(331,122
)
(69,542
)
Proceeds from sales of marketable investments
516,150
64,899
Capitalization of internal use software costs
(15,936
)
(14,136
)
Net cash provided by (used in) investing activities
158,571
(31,885
)
Financing
Activities
Proceeds from issuance of shares upon exercise of options
1,792
959
Purchase of treasury shares
(41,515
)
(64,715
)
Dividends paid to noncontrolling interest
(2,681
)
(1,480
)
Repayment of debt
(87,435
)
-
Net cash used in financing activities
(129,839
)
(65,236
)
Effect of exchange rates on cash and cash
equivalents
(1,939
)
1,167
Net change in cash, cash equivalents and
restricted cash
281,283
99,117
Cash, cash equivalents and restricted
cash, beginning of period
$
513,314
$
533,095
Cash, cash equivalents and restricted
cash, end of period
$
794,597
$
632,212
Reconciliation of cash, cash equivalents
and restricted cash reported in the consolidated balance sheet:
Cash and cash equivalents
$
793,078
$
630,661
Restricted cash included in other current assets
$
1,519
$
1,551
Total cash, cash equivalents and restricted cash shown in the
statement of cash flows
$
794,597
$
632,212
NICE LTD. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP
RESULTS
U.S. dollars in thousands (except per
share amounts)
Quarter ended
March 31,
2024
2023
GAAP revenues
$
659,309
$
571,860
Non-GAAP revenues
$
659,309
$
571,860
GAAP cost of revenue
$
222,669
$
186,596
Amortization of acquired intangible assets
on cost of cloud
(25,367
)
(19,369
)
Amortization of acquired intangible assets
on cost of product
(260
)
(249
)
Cost of cloud revenue adjustment (1,2)
(3,002
)
(1,947
)
Cost of services revenue adjustment
(1)
(2,378
)
(2,885
)
Cost of product revenue adjustment (1)
(30
)
(138
)
Non-GAAP cost of revenue
$
191,632
$
162,008
GAAP gross profit
$
436,640
$
385,264
Gross profit adjustments
31,037
24,588
Non-GAAP gross profit
$
467,677
$
409,852
GAAP operating expenses
$
315,201
$
291,757
Research and development (1,2)
(8,143
)
(8,398
)
Sales and marketing (1,2)
(14,172
)
(11,102
)
General and administrative (1,2)
(19,831
)
(21,296
)
Amortization of acquired intangible
assets
(5,239
)
(4,515
)
Valuation adjustment on acquired deferred
commission
15
40
Non-GAAP operating expenses
$
267,831
$
246,486
GAAP financial and other income, net
$
(14,009
)
$
(8,721
)
Amortization of discount and loss of
extinguishment on debt
(549
)
(1,154
)
Change in fair value of contingent
consideration
(44
)
-
Non-GAAP financial and other income,
net
(14,602
)
(9,875
)
GAAP taxes on income
$
29,075
$
25,286
Tax adjustments re non-GAAP
adjustments
13,816
12,308
Non-GAAP taxes on income
$
42,891
$
37,594
GAAP net income
$
106,373
$
76,942
Amortization of acquired intangible
assets
30,866
24,133
Valuation adjustment on acquired deferred
commission
(15
)
(40
)
Share-based compensation (1)
45,644
45,766
Acquisition related and other expenses
(2)
1,912
-
Amortization of discount and loss of
extinguishment on debt
549
1,154
Change in fair value of contingent
consideration
44
-
Tax adjustments re non-GAAP
adjustments
(13,816
)
(12,308
)
Non-GAAP net income
$
171,557
$
135,647
GAAP diluted earnings per share
$
1.60
$
1.15
Non-GAAP diluted earnings per share
$
2.58
$
2.03
Shares used in computing GAAP diluted
earnings per share
66,528
66,662
Shares used in computing non-GAAP diluted
earnings per share
66,528
66,662
NICE LTD. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP
RESULTS (continued)
U.S. dollars in thousands
(1)
Share-based compensation
Quarter ended
March 31,
2024
2023
Cost of cloud revenue
$
2,940
$
1,947
Cost of services revenue
2,378
2,885
Cost of product revenue
30
138
Research and development
7,813
8,398
Sales and marketing
13,529
11,102
General and administrative
18,954
21,296
$
45,644
$
45,766
(2)
Acquisition
related and other expenses
Quarter ended
March 31,
2024
2023
Cost of cloud revenue
$
62
$
-
Research and development
330
-
Sales and marketing
643
-
General and administrative
877
-
$
1,912
$
-
NICE LTD. AND SUBSIDIARIES
RECONCILIATION OF GAAP NET INCOME TO
NON-GAAP EBITDA
U.S. dollars in thousands
Quarter ended
March 31,
2024
2023
Unaudited
Unaudited
GAAP net income
$
106,373
$
76,942
Non-GAAP adjustments:
Depreciation and amortization
51,760
41,846
Share-based compensation
44,404
44,961
Financial and other expense/ (income), net
(14,009
)
(8,721
)
Acquisition related and other expenses
1,912
-
Valuation adjustment on acquired deferred commission
(15
)
(40
)
Taxes on income
29,075
25,286
Non-GAAP EBITDA
$
219,500
$
180,274
NICE LTD. AND SUBSIDIARIES
NON-GAAP RECONCILIATION - FREE CASH
FLOW FROM CONTINUING OPERATIONS
U.S. dollars in thousands
Quarter ended
March 31,
2024
2023
Unaudited
Unaudited
Free cash flow (a)
Net cash provided by operating
activities
$
254,490
$
195,071
Purchase of property and equipment
(10,521
)
(13,106
)
Capitalization of internal use software costs
(15,936
)
(14,136
)
Free Cash Flow
$
228,033
$
167,829
(a) Free cash flow from continuing operations is defined as
operating cash flows from continuing operations less capital
expenditures of the continuing operations and less capitalization
of internal use software costs.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240516094830/en/
Investor Relations Contact Marty Cohen, +1 551 256 5354,
ir@nice.com, ET Omri Arens, +972 3 763-0127, ir@nice.com, CET
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, media@nice.com, ET
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