With Relaunch of JetBlue Vacations, JetBlue Brings Customization, Savings and a Human Touch to Vacations Packages
February 03 2020 - 9:00AM
Business Wire
-- JetBlue Vacations Focuses on Customized and
Personal Travel Experiences with Launch of ‘Very Important Perks’
and ‘Insider Experience’ Programs --
-- Customers Also Get Early Boarding on
Flights, a Free Inflight Alcoholic Drink and No JetBlue Change Fees
with a Vacations Package –
JetBlue Travel Products, a subsidiary of JetBlue (Nasdaq: JBLU),
today announced the relaunch of JetBlue Vacations, adding new
benefits focused on giving customers the convenience and
personalized service often missing from bundled vacation packages.
From travel planning to the flight home, JetBlue Vacations packages
offer flights, hotels, cars and more all in one place, saving time
and money for customers looking to get the most out of their
getaways.
New additions to the JetBlue Vacations portfolio include the
Very Important Perks (VIP) and the Insider Experience programs,
which infuse humanity into every step of the travel experience.
Packages now also include additional benefits such as no JetBlue
change fees, earlier boarding on flights, a free inflight alcoholic
drink, and access to 24/7 support.
“JetBlue Travel Products is bringing what makes JetBlue special
to the rest of travel,” said Andres Barry, president of JetBlue
Travel Products. “With our lead product – JetBlue Vacations, we’re
merging human touches, customization and savings with the travel
experience. Our new additions, including the Very Important Perks
program and the Insider Experience, are designed to make trip
planning even easier so you can sit back, relax and enjoy what now
comes standard with the JetBlue Vacations experience.”
Very Important Perks (VIP) – JetBlue Vacations partners
with select top hotels to offer customers exclusive and unique
benefits only available when booking a JetBlue Vacations package.
Benefits such as room and restaurant discounts, resort credits,
free airport transfers, complimentary mini-bar access and
guaranteed late checkout are available on jetbluevacations.com at
hotels highlighted with the Very Important Perks flag. Perks vary
by property and were developed based on customer feedback.
The Insider Experience – The Insider Experience,
currently included in all JetBlue Vacations packages for Aruba and
Punta Cana, is a brand new in-destination offering that puts
customers in the trusted hands of local experts to assist them
throughout their entire journey, at no additional charge, and
includes benefits like complimentary airport transfers.
Upon landing and exiting the baggage claim area, JetBlue
Vacations Insiders are there to greet customers and help with
anything needed. In addition to answering immediate questions, the
Insiders escort customers to their complimentary airport transfer,
starting their vacations as quickly and easily as possible.
Insiders are also accessible to assist with any questions and
potential issues that may arise throughout the trip.
In addition to Aruba and Punta Cana, The Insider Experience will
be available in Cancun in February 2020 and more destinations later
this year.
Insiders hail from well-established and credible destination
management companies and are experts in their locations. In
addition to dedicated Insider training, they have participated in
JetBlue trainings on the airline’s award-winning hospitality and
customer service.
The Insider Experience also features before, during and
post-trip support including:
- Access to expert Insiders via WhatsApp or phone seven (7) days
prior to a trip for help booking tours, activities or restaurant
reservations.
- Local contact info for Insiders upon arrival and during their
vacation.
- Onsite emergency support with a local Insider dispatched
quickly to resolve potential issues in-person. Insiders are
empowered to handle situations on the spot to get the problem
resolved quickly.
Additional JetBlue Vacations perks that now come standard
include:
- No Change Fees – Because life happens, JetBlue Vacations
customers can make a change to their reservations without any
JetBlue change fees for air travel up to seven days before
departure.
- Earlier Boarding – JetBlue Vacations customers can board
with Group B regardless of their seat assignment to help get their
vacation started a little earlier and their gear in the overhead
bins quicker.
- Free Inflight Beverage – The first round is on the
plane. All JetBlue Vacations customers (21+) receive their first
inflight alcoholic beverage free on all segments of their
journey.
- Vacations Customer Assurance Team – The customer
assurance team keeps an eye out for issues that could impact travel
plans. Customers have a dedicated team who proactively reach out
when issues arise.
JetBlue Vacations packages also feature JetBlue’s award-winning
onboard experience including mainstays such as unlimited
complimentary snacks, free Wi-Fi and the ability to earn TrueBlue
points. For more information, visit the newly redesigned
jetbluevacations.com or call 1-844- JBVACAY, option 3 to reach a
team of 24/7 vacation planning experts.
About JetBlue
JetBlue is New York's Hometown Airline®, and a leading carrier
in Boston, Fort Lauderdale- Hollywood, Los Angeles (Long Beach),
Orlando, and San Juan. JetBlue carries more than 42 million
customers a year to nearly 100 cities in the U.S., Caribbean, and
Latin America with an average of more than 1,000 daily flights. For
more information, please visit jetblue.com.
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