BYL Improves Debt Collection Process Using Latitude Software
April 12 2011 - 10:00AM
Business Wire
BYL Risk Management has deployed a debt collection software
suite from Latitude Software, an Interactive Intelligence (Nasdaq:
ININ) company, to recover customer debts more rapidly.
“By segmenting and analyzing client data in our system, the
Latitude software suite has enabled us to improve our debt
collection effectiveness,” said BYL partner and senior vice
president of operations, Raymond Stein. “We can now easily segment
our clients’ accounts receivables and develop targeted strategies
against each segment, which has resulted in a 99 percent customer
retention rate.”
BYL selected the Latitude software suite based on its
ease-of-use, reporting capabilities, and customization options,
according to Stein. “We specialize in accounts receivable
management for healthcare, property management, retail, utilities,
and financial services,” he said. “The Latitude suite has enabled
us to adapt to these different business models quickly, while
tailoring solutions that best fit their unique needs. No other debt
collection software on the market would have allowed us to do
that.”
BYL is using the Latitude Center suite, which is designed to
streamline and manage the entire collection process, as well as
track collection agent goals and productivity. It is supporting the
company’s more than 50 collection agents who are located at its
headquarters office in West Chester, Pa.
BYL is also using Latitude Exchange to import and export account
data, and Latitude Web Access to enable its customers to access
reports and account-level detail online.
In addition, the company recently purchased Latitude Workflow
designed to automate customer and account-level collection
processes, customize account treatment strategies, and manage
compliance parameters and exceptions handling. “We anticipate
Latitude Workflow to add even more benefit by reducing our human
resource-related costs through more efficient workflow management,”
Stein concluded.
About BYL Risk ManagementBYL Risk Management offers
business process outsourcing solutions for companies in the
healthcare, property management, retail, utilities, and financial
services industries. BYL’s professional services are designed to
help businesses streamline operations by providing employee
background checks, debt collection, and accounts receivable
outsourcing. The West Chester, Pa.-based company was founded in
1998 and employs more than 50 people serving 200-plus customers.
For more information about BYL, call 877-840-8102, e-mail
info@bylcompanies.com, or visit www.bylcompanies.com.
About Latitude SoftwareLatitude Software, an Interactive
Intelligence company, provides debt collection software and
services. Latitude offers hosted and on-premise solutions that are
easy to use and include comprehensive functionality for faster,
more effective debt collection and portfolio recovery. The Latitude
software suite is built using the latest Microsoft .NET development
tools and Microsoft SQL server database technologies. Latitude was
founded in 1997 and serves more than 200 companies nationwide.
Latitude is headquartered in Jacksonville, Florida and can be
reached at 866.396.2599, sales@debtsoftware.com, or on the Net at
www.debtsoftware.com.
About Interactive IntelligenceInteractive Intelligence
Inc. (Nasdaq: ININ) is a global provider of unified business
communications solutions for contact center automation, enterprise
IP telephony, and business process automation. The company’s
solutions can be deployed via an on-premise or hosted model.
Interactive Intelligence was founded in 1994 and has more than
4,000 customers worldwide. Interactive Intelligence is among
Software Magazine’s 2010 Top 500 Global Software and Services
Suppliers, and Forbes Magazine’s 2010 Best Small Companies in
America. The company is also positioned in the leaders’ quadrant of
the Gartner Magic Quadrant for Contact Center Infrastructure,
Worldwide report (Feb. 22, 2010). Interactive Intelligence employs
more than 800 people and is headquartered in Indianapolis, Indiana.
It has 19 offices throughout North America, Latin America, Europe,
Middle East, Africa and Asia Pacific. Interactive Intelligence can
be reached at +1 317.872.3000 or info@inin.com; on the Net:
www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks
INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other
marks. All other trademarks mentioned in this document are the
property of their respective owners.
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