Interactive Intelligence Named Frost & Sullivan's 2005 Excellence in Technology Recipient
September 27 2005 - 10:00AM
PR Newswire (US)
INDIANAPOLIS, Sept. 27 /PRNewswire-FirstCall/ -- Global research
and consulting firm, Frost & Sullivan, has named Interactive
Intelligence Inc. (NASDAQ:ININ) its 2005 Excellence in Technology
of the Year recipient in the field of customer contact center
management software. (Logo:
http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO ) Following a
rigorous review using primary and secondary research methodologies,
Interactive Intelligence was selected as the sole recipient in the
category based on the vendor's "innovative IP contact center and IP
telephony products," according to Frost & Sullivan analyst,
Haritha Ramachandran. "Known for its unique modular approach, this
11-year-old software company has excelled in providing core event
processing technology for multimedia interaction and voice over IP
via session initiation protocol communication standards," said
Ramachandran. "Interactive Intelligence has distinguished itself by
designing applications that can be customized by end-users to suit
their particular software needs and by its use of a standards-based
approach that increases customer choice for wide-area networking,
service providers, hardware, devices, etc." The Frost &
Sullivan Excellence in Technology honor is bestowed upon the
company that has pioneered the development and introduction of an
innovative technology into the market. To choose the recipient,
Frost & Sullivan's analyst team tracks technology innovation in
key high-tech markets. The selection process includes primary
participant interviews and extensive primary and secondary
research. Specific criteria used to determine the final rankings
include the number of new technologies developed or introduced, the
significance of these technologies to the industry, the competitive
advantage of these technologies versus competing ones, ease of
adoption of new technologies, the potential of these technologies
to become an industry standard, and the general impact of these
technologies in terms of shifting R&D focus. Interactive
Intelligence originally released its software in 1997, making it
the first vendor to offer an "all-in-one" Windows-based
communications software system. Today, the company offers several
infrastructure options, including a pure SIP platform, an
all-software VoIP option, and hybrid PBX/IP PBX deployment options.
Interactive Intelligence's bundled, software suite approach "offers
an incremental growth path incorporating a cost-effective disaster
recovery solution and enabling customization of options to suit
multiple business models, including distributed environments,"
according to Ramachandran. The company's commitment to product
innovation is underscored by its higher-than-industry-average
investment in research and development, and the value this
investment brings to its customers. "Interactive Intelligence's
contact center solutions provide an all-in-one platform that
reduces the number of discrete systems required, thereby reducing
the cost and complexity of the operation," continued Ramachandran.
"The Frost & Sullivan 2005 Customer Contact Center Management
Software Excellence in Technology of the Year honor thus recognizes
Interactive Intelligence's many industry firsts, strong R&D
commitment, and significant contributions to advancing technology
development in this field." The Interactive Intelligence software
for contact center automation, Customer Interaction Center(R)
(CIC), is targeted at traditional and IP-based contact centers,
including mid-sized contact centers, and large, distributed contact
centers. CIC is also ideal for service-oriented, CRM-focused
enterprises, including those in the financial services, healthcare
and higher education sectors. For more information about
Interactive Intelligence products, visit
http://www.inin.com/products/productsoverview.asp . Interactive
Intelligence will be officially honored for its first place
Excellence in Technology of the Year ranking at the Frost &
Sullivan Best Practices banquet, held in conjunction with its
Customer Contact 2005, West Executive Summit held Oct. 23 to 27 at
the Pointe Hilton Squaw Peak Resort in Phoenix, Arizona. For more
information about the event, visit
http://www.frost.com/prod/servlet/events-home.pag . About
Interactive Intelligence Interactive Intelligence Inc.
(NASDAQ:ININ) offers business communications innovation, experience
and value with software solutions for enterprise IP telephony,
contact center automation, customer self-service, and unified
communications and messaging. The company was founded in 1994 and
has more than 1,500 customers worldwide. Recent awards include the
2004 Network World 200, Software Magazine's 2005 Top 500 Global
Software and Services Companies, Miercom's 2005 Best Integrated
Multimedia IP Contact Center product award, and Frost &
Sullivan's 2005 Excellence in Technology of the Year Award.
Interactive Intelligence employs approximately 350 people and is
headquartered in Indianapolis. The company has 12 offices
throughout North America, Europe and Asia Pacific. Interactive
Intelligence can be reached at +1 317.872.3000 or ; on the Web:
http://www.inin.com/ . This release contains certain
forward-looking statements that involve a number of risks and
uncertainties. Factors that could cause actual results to differ
materially are described in the company's SEC filings. Interactive
Intelligence Inc. is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All
other trademarks mentioned in this document are the property of
their respective owners. Contact: Christine Holley Director of
Market Communications Interactive Intelligence Inc. +1 317.715.8220
http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO
http://photoarchive.ap.org/ DATASOURCE: Interactive Intelligence
Inc. CONTACT: Christine Holley, Director of Market Communications
of Interactive Intelligence Inc., +1-317-715-8220, Web site:
http://www.inin.com/
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