ININ Interactive Intelligence Grp., Inc.

ORLANDO, Fla., Aug. 3 /PRNewswire-FirstCall/ -- WHAT: Interactive Intelligence, a global developer of business communications software, will host a free half-day seminar about voice over IP (VoIP) in the contact center. Guest speakers will include Rich Tehrani, president of Technology Marketing Corp. (TMC), and group editor-in-chief of Internet Telephony and Customer Inter@ction Solutions magazines. (Logo: NewsCom: http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO) This educational seminar, called "Best Practices for Migrating Your Contact Center to VoIP," is designed for contact center managers and information technology managers interested in hearing from industry experts and actual end-users about how they can maximize their return on investment through VoIP. During the session, contact center managers will learn best practices for adopting IP to optimize the following: -- Skill consolidation -- Remote workers/groups -- Remote groups -- Disaster recovery -- Workforce Optimization -- Customer-driven applications IT managers will learn best practices for adopting IP, with a focus on the following: -- Session Initiation Protocol (SIP), including SIP carriers for networking between sites and IP trunking -- IP migration scenarios and phased approaches -- Networking small remote sites to utilize "casual" agentsNetwork remote sites -- Incorporate a disaster recovery solution -- Meet compliance requirements -- Implement session initiation protocol (SIP) - the emerging protocol for VoIP All attendees will receive a best practices "IP Contact Center Migration Plan" following the seminar. WHERE: Gaylord Palms Orlando 6000 W. Osceola Parkway Kissimmee, Florida 34746 WHEN: Wednesday, Aug. 24, 8 a.m. - 11:30 p.m. (complimentary lunch will be served from 11:30 p.m. to 12:30 p.m.) HOW: To register, or for more information about this free seminar, visit http://www.inin.com/News/Events/seminars/seminars.asp?id=596. If you have additional questions, please call 317.872.3000, or e-mail . About Interactive Intelligence Interactive Intelligence Inc. (NASDAQ:ININ) offers more than a decade of business communications innovation, experience and value with software solutions for IP telephony, contact center automation, unified communications, and speech-enabled self-service. The company is headquartered in Indianapolis, Indiana, and serves approximately 1,500 customers in more than 30 countries, with 350 employees throughout North America, Europe and the Asia Pacific. Recent awards include Software Magazine's 2004 Top 500 Global Software and Services Companies, the 2004 Network World 200, and Frost & Sullivan's 2004 Product Innovation Award. Interactive Intelligence can be reached at +1 317.872.3000 or ; on the Web: http://www.inin.com/ . This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings. Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners. Contacts: Christine Holley, Director, Market Communications, Interactive Intelligence Inc., +1 317.715.8220, http://www.newscom.com/cgi-bin/prnh/19990914/IILOGODATASOURCE: Interactive Intelligence Inc. CONTACT: Christine Holley, Director, Market Communications, Interactive Intelligence Inc., +1-317-715-8220, Web site: http://www.inin.com/

Copyright