ININ Interactive Intelligence Grp., Inc.

University of California, Berkeley Selects Unified Communications Software from Interactive Intelligence INDIANAPOLIS and BERKELEY, Calif., July 18 /PRNewswire-FirstCall/ -- The University of California, Berkeley has purchased unified communications software from Interactive Intelligence Inc. (NASDAQ:ININ) to give advanced messaging capabilities to faculty, staff and students campus-wide. (Logo: http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO ) The software, called Communite(R), will replace the university's existing Digital Sound voice mail system and give subscribers features such as single- number find me/follow me services, unified messaging, presence management and faxing. The university elected to replace its aging voice mail system in order to unify its existing messaging systems, as well as upgrade and integrate its legacy systems, while adding advanced messaging features and management capabilities, according to Cliff Frost, Director of Communication and Network Services for the University of California, Berkeley. "Our goal is to use Communite to migrate to open standards and add features beyond basic voice mail to allow for 'anywhere, anytime, anyway' communications," Frost said. Following an initial request for proposals, the university selected Communite for an on-site technical trial. Communite passed the trial and the university licensed the software in April 2005. Working with Unisys for implementation support, the university is currently performing system configuration and testing, and plans to go into live production with Communite this fall. Live production will initially consist of migrating the university's 10,000 faculty and administrative staff voice mail subscribers to Communite, and in 2006 offering the new services to residence hall students. "We currently have three students to a room, and they all have to share a phone," Frost said. "Communite will enable each student to have his or her own individual phone number, which can be used to route callers to their respective dorm room phone, cell phone, or the phone of their choosing." Live production will also include integration to several of the university's existing communications systems, according to Terri Kouba, Communication and Network Services Systems Developer for the University of California, Berkeley. "In addition to integrating Communite to our Centrex and Nortel PBX systems, we will also be integrating it with our centralized e-mail system, CalMail, our iPlanet LDAP directory, and our Kerberos security system for access via Web pages," Kouba said. "The fact that Communite can integrate so seamlessly with our existing infrastructure further underlines the benefits of an open, software-based architecture." The university plans to use five Communite servers housed at its state-of- the-art data center, equipped with redundant network connectivity and high- availability network service, in addition to an off-site passive message store for optimum disaster recovery protection. The final phase of production is planned for 2006/2007, when the university will offer Communite to its entire campus community of 50,000 people. "The University of California, Berkeley has already done a great job in its trial phase of exploiting Communite's unique benefits, including its ability to give an organization the choice to deploy voice mail for some users, and unified messaging for others, without managing two separate systems and creating silos of communication," said President and Chief Executive Officer for Interactive Intelligence, Dr. Donald E. Brown. "With its phased- in approach and campus environment, the university's deployment also underlines our efforts to make Communite the ideal choice for large, multi- site organizations that want to incrementally scale to as many as hundreds of thousands of users without forklift upgrades or the need to re-write applications." About University of California, Berkeley The University of California, Berkeley (Cal), established in 1868, is the oldest campus of the University of California system, which now includes nine campuses and a 10th under development. Graduate and undergraduate programs in the arts and sciences are offered in a wide range of disciplines, leading to bachelor's, master's, and Ph.D. degrees. Cal is one of the world's leading research institutions. Cal has been ranked first nationally in the number of graduate programs in the top 10 in their fields and also first nationally in the number of "distinguished" programs for the scholarship of the faculty. Cal ranks first in the nation and first in the University of California system in the amount of federal research dollars awarded. Cal's renowned faculty currently includes seven recipients of the Nobel Prize and has included 17 Nobel laureates over time. Cal's more than 130 academic departments and programs are organized into 14 colleges and schools, with more than 3,000 faculty and 8,000 staff, and over 31,000 undergraduate and graduate students. Most facilities are located on or adjacent to the main campus in Berkeley, California. An entry point to Cal's extensive web presence can be found at http://www.berkeley.edu/. Information Systems and Technology (IST), of which Communication and Network Services is a sub-department, is Cal's technology support unit. IST's mission is to be the technology partner for all members of the Cal community of learners. IST provides information technology leadership; builds the campus information infrastructure; and provides technical support to create the information technology environment that Cal needs to reach its goal. An entry point for the Unified Communications project can be found at http://unibears.berkeley.edu/. About Interactive Intelligence Interactive Intelligence Inc. (NASDAQ:ININ) is a global developer of business communications software for IP telephony, contact center automation, unified communications, and customer self-service. The company was founded in 1994 and has approximately 1,500 customers worldwide. Recent awards include Software Magazine's 2004 Top 500 Global Software and Services Companies, the 2004 Network World 200, and Frost & Sullivan's 2004 Product Innovation Award. Interactive Intelligence employs approximately 350 people and is headquartered in Indianapolis. The company has 12 offices throughout North America, Europe and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or ; on the Web: http://www.inin.com/. This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings. Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners. NOTE: Communite is spelled with an accent acute mark over the "e." Due to limitations of wire transmission, this mark has been omitted. Contacts: Christine Holley Director of Market Communications Interactive Intelligence Inc. +1 317.715.8220 http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO http://photoarchive.ap.org/ DATASOURCE: Interactive Intelligence Inc. CONTACT: Christine Holley, Director of Market Communications of Interactive Intelligence Inc., +1-317-715-8220, Web site: http://www.inin.com/ http://www.berkeley.edu/ http://unibears.berkeley.edu/

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