Fifth Third Bank Announces Additional Hardship Relief Immediately Available for Customers Affected by the Coronavirus
March 18 2020 - 6:22PM
Business Wire
Fifth Third Bank, National Association, today provided
additional detail on immediate steps it is taking to help customers
impacted by the coronavirus, augmenting its prior announcement last
week to include new customer-centric provisions.
“Fifth Third’s focus on helping customers improve their lives
and building stronger communities is more relevant than ever during
these times of uncertainty,” said Greg D. Carmichael, Fifth Third
chairman, president and CEO. “We take our role and responsibility
seriously to understand and put our customers’ needs first. We are
continually evaluating our programs to assist our customers. Last
week, we announced several proactive measures that we are taking
across our business and consumer products to help lessen the
financial strain on our customers, and we are providing additional
details on these programs today. Our goal is to stand with our
customers to help them and our communities get back on their feet.
We are here to help our customers when they need us most.”
Fifth Third is offering the following programs for our consumer
and business customers facing financial hardship related to
COVID-19. To participate in the programs, customers will need to
contact Fifth Third.
- Vehicle Payment Deferral Program: We are offering a payment
deferral for up to 90 days and no late fees during the deferral
period.
- Credit Card Deferral Program: We are offering a payment
deferral for up to three payments and no late fees during the
deferral period.
- Mortgage and Home Equity Program: We are offering 90-day
payment forbearance with no late fees.
- Small Business Payment Deferral Program: We are offering a
payment deferral program for up to 90 days, no late fees and a
range of loan modification options. We are waiving all fees on our
Fifth Third Fast Capital loans for 6 months.
- Fee Waiver Program: We are offering to waive fees for up to 90
days for a range of consumer and small business deposit products
and services.
- We are suspending initiating any new repossession actions on
vehicles for the next 60 days.
- We are suspending all foreclosure activity on homes for the
next 60 days.
Fifth Third recommends that customers continue to leverage all
of the digital banking tools and resources for self-service banking
and account access through mobile, online and voice banking
services, as well as the Bank’s network of approximately 53,000
fee-free ATMs across the United States.
Fifth Third is prepared to assist customers with their questions
or concerns and has a dedicated support page available at 53.com as
the first point of contact for all customers. Representatives are
available at 800-972-3030 from Monday through Saturday. For
Business Banking service, please call 877-534-2264 or email
bbgsupport@53.com. Due to high demand, call wait times may be
longer than normal and Fifth Third thanks customers for their
patience as we navigate this situation together.
About Fifth Third
Fifth Third Bancorp is a diversified financial services company
headquartered in Cincinnati, Ohio, and the indirect parent company
of Fifth Third Bank, National Association, a federally chartered
institution. As of December 31, 2019, Fifth Third had $169 billion
in assets and operated 1,149 full-service banking centers and 2,481
ATMs with Fifth Third branding in Ohio, Kentucky, Indiana,
Michigan, Illinois, Florida, Tennessee, West Virginia, Georgia and
North Carolina. In total, Fifth Third provides its customers with
access to approximately 53,000 fee-free ATMs across the United
States. Fifth Third operates four main businesses: Commercial
Banking, Branch Banking, Consumer Lending and Wealth & Asset
Management. Fifth Third is among the largest money managers in the
Midwest and, as of December 31, 2019, had $413 billion in assets
under care, of which it managed $49 billion for individuals,
corporations and not-for-profit organizations through its Trust and
Registered Investment Advisory businesses. Investor information and
press releases can be viewed at www.53.com. Fifth Third’s
common stock is traded on the Nasdaq® Global Select Market under
the symbol “FITB.” Fifth Third Bank was established in 1858.
Deposit and Credit products are offered by Fifth Third Bank,
National Association. Member FDIC.
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version on businesswire.com: https://www.businesswire.com/news/home/20200318005786/en/
Ed Loyd (Media Relations) March 18, 2020 Edgar.Loyd@53.com |
513-534-NEWS
Chris Doll (Investor Relations) Christopher.Doll@53.com |
513-534-2345
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