Black Box Receives Service Excellence Award from Aspect
January 25 2010 - 9:15AM
Business Wire
Black Box Corporation (NASDAQ:BBOX), an industry-leading
provider of voice communications , data infrastructure , and
product solutions announced today it has won the Service Excellence
award from Aspect. This is the third consecutive year that Black
Box has been honored for exceptional service performance from
Aspect, a global leader in applying unified communications (UC) and
collaboration.
Black Box received the award by earning the highest satisfaction
ratings of any Aspect North American partner for resolving customer
issues. The award also encompasses the quantity and quality of
technical resources Black Box has devoted to Aspect unified
communications applications for the contact center and services
offerings.
“We are honored to receive this award for service excellence to
the Aspect product line. Black Box prides itself on delivering
exceptional technical service and we are proud to be recognized for
our efforts,” said Steve Anderson, Black Box regional vice
president. “The Aspect portfolio of solutions helps clients gain
efficiency and improved business operations through the use of
unified communications and collaboration technologies, workforce
optimization, and the latest in contact center solutions,” Anderson
continued.
Coinciding with the award, Black Box also announced it has
extended its channel partner relationship with Aspect through 2012.
Black Box maintains a platinum-level partnership with Aspect, the
highest level within the Aspect Channel Partner Program. Black Box
and Aspect have been business partners for more than 20 years.
Black Box is the largest North American distributor of Aspect
contact center applications.
“Innovative partners like Black Box are an important part of
Aspect’s go-to-market strategy and evangelizing the real business
value our unified communications solutions can bring to the
enterprise,” said Tom Chamberlain, director of sales readiness,
Aspect. “Black Box has been, and continues to be, an invaluable
partner for us because of their commitment to service excellence,
quality training, and to the Aspect portfolio. ”
In addition to Black Box’s broad offering of contact center
solutions, the company offers an extensive portfolio of
communications solutions, including traditional telephony, VoIP,
unified communications, messaging, mobility, network security, and
maintenance.
About Black Box
Black Box is the world’s largest technical services company
dedicated to designing, building and maintaining today’s
complicated data and voice infrastructure systems. Black Box
services more than 175,000 clients in 141 countries with 194
offices throughout the world. To learn more, visit the Black Box
Web site at http://www.blackbox.com.
Black Box® and the Double Diamond logo are registered trademarks
of BB Technologies, Inc. All third party trademarks appearing in
this press release are acknowledged to be the property of their
respective owners.
About Aspect
Aspect is a global software and IT services firm specializing in
applying Microsoft unified communications and collaboration to help
customers achieve optimal results through enhanced business
processes across the enterprise and in the contact center. Aspect
provides IT consulting, integration services and business
applications. For more information, visit www.aspect.com.
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