GREEN BAY, Wisc., July 13, 2021 /PRNewswire/ -- For the second
year in a row, Wisconsin Public Service (WPS) is being recognized
as one of the nation's top energy companies for exceptional
customer service and communication. WPS has been named a 2021 Most
Trusted Utility Brand in a nationwide study by Escalent, a top
human behavior and analytics advisory firm.
WPS received the Most Trusted Utility Brand honor, in part,
because of its efforts to connect with and assist its customers
throughout the COVID-19 pandemic. In addition to providing
affordable, reliable and clean energy during the pandemic, the
company worked with customers on flexible payment arrangements and
enhanced digital services. WPS also supported communities through
donations to front-line relief efforts.
WPS finished with the second-highest score in the country among
combined electric and natural gas companies.
"In a year of extraordinary challenges, our focus on providing
reliable, world-class service never wavered," said Tom Metcalfe, president — WPS. "We are grateful
to serve our customers across northeast and north central
Wisconsin every day."
WPS also was recognized in 2020 for its role as a co-owner of
Two Creeks Solar Park, which was named as RENEW Wisconsin's
Renewable Energy Project of the Year.
The Most Trusted Brand recognition from Escalent is based on the
firm's Cogent Syndicated Utility Trusted Brand & Customer
Engagement: Residential study. The report evaluates energy
companies in the areas of customer focus, community support,
communications effectiveness, reliable quality, environmental
dedication and company reputation. More than 75,000 utility
customers across 140 energy companies were surveyed as part of the
study.
About Wisconsin Public Service
Wisconsin Public
Service is a utility subsidiary of WEC Energy Group (NYSE: WEC).
The company serves approximately 450,000 electric and 336,000
natural gas customers in northeastern and north central
Wisconsin. Visit
wisconsinpublicservice.com.
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SOURCE WEC Energy Group