Sunrun Goes All-In on Customer Experience, Names Evelyn Huang Chief Customer Experience Officer
November 29 2017 - 8:00AM
Sunrun Inc. (Nasdaq:RUN), the largest dedicated residential
solar, storage and energy services company in the United
States, is pleased to announce it has expanded its management team
to meet the needs of its growing customers. Evelyn Huang, an expert
in customer experience, product and design strategy, has joined
Sunrun as Chief Customer Experience Officer.
Huang will report directly to Sunrun CEO Lynn Jurich and will
lead the company’s brand, marketing, products, customer realization
and corporate communications teams.
“Sunrun continues to make going solar easy for American
households and lead the energy revolution,” said Jurich.
“Exceptional customer experience is at the heart of Sunrun’s
operating strategy. Evelyn brings 16 years of experience to the
company, and she will be an integral part of our commitment to
exceed our customers’ expectations.”
Huang recently served as Vice President of Design Thinking and
Strategy at Capital One, where she helped transform the company to
become one of the leading organizations in customer experience. As
a result, Huang’s work garnered recognition from J.D. Power and
Associates, which named Capital One as one of the leading consumer
credit card companies in customer satisfaction. Additionally,
Huang’s work earned Capital One a No. 1 ranking by
InformationWeek’s Elite 100 for its innovative technology
culture.
“Leading the way in residential rooftop solar calls for a
second-to-none customer experience,” said Huang. “Sunrun has always
been committed to innovation, and I look forward to being part of
the company’s commitment to deliver top-quality customer
service.”
Huang previously lectured at the Stanford d.school where she
focused on bringing human-centered design and innovation to
business executives.
About Sunrun Sunrun (Nasdaq:RUN) is
the nation’s largest dedicated residential solar, storage and
energy services company with a mission to create a planet run by
the sun. Since establishing the solar as a service model in
2007, Sunrun leads the industry in providing clean energy
to homeowners with little to no upfront cost and at a savings to
traditional electricity. The company designs, installs, finances,
insures, monitors and maintains the systems, while families receive
predictable pricing for 20 years or more. The company also offers
Sunrun BrightBox™ solar power generation with smart inverter
technology and home battery storage. For more information, please
visit: www.sunrun.com.
Georgia DempseyDirector of Corporate Communication Sunrun
+1 415-518-9418 press@sunrun.comsunrun@highwirepr.com
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