Insurance Corporation of British Columbia Deploys Guidewire Digital to Handle Policyholder Claims
July 24 2017 - 8:55AM
Business Wire
ICBC implements Guidewire Claim Portal™ for
Policyholders on time and on budget, and increases customer service
levels while lowering costs
Guidewire Software, Inc. (NYSE:GWRE), a provider of software
products to Property and Casualty (P&C) insurers, today
announced that the Insurance Corporation of British Columbia
(ICBC), a provincial Crown corporation and sole provider of
universal compulsory auto insurance in British Columbia (BC), has
successfully implemented Guidewire Claim Portal™ for Policyholders
to optimize the claims experience of its policyholders. Guidewire
PartnerConnect™ Consulting member Ernst & Young LLP supported
the implementation project.
ICBC selected Claim Portal for Policyholders to replace its
previous policyholder claim portal system, and to enable its
policyholders to input pertinent claims information directly into
Guidewire ClaimCenter®, which ICBC deployed in 2013. The company
implemented Claim Portal for Policyholders across all of its
non-fleet personal and commercial auto lines of business in British
Columbia.
“The prospect of a quick initial deployment thanks to our
previous Guidewire ClaimCenter® investment made the selection of
Claim Portal for Policyholders an attractive and natural solution
for us,” said Gary Eastwood, chief information and technology
officer, ICBC. “By focusing on a primarily out-of-the-box
implementation approach, with only minor customization for
appearance and style templates, we experienced a smooth
implementation and were able to complete the project on time and on
budget.”
Claim Portal for Policyholders is enabling ICBC to:
- Increase speed-to-market through its
out-of-the-box functionality;
- Provide a better customer service
experience by empowering policyholders with improved self-service
claim capabilities; and
- Increase market responsiveness to
changing business and technical requirements while lowering total
cost of ownership.
“Our Claim Portal for Policyholders implementation has gone
smoothly, and customer and employee feedback has been very
positive,” said Kathy Parslow, vice president, Claims and Driver
Licensing Operations, ICBC. “We are excited about the benefits this
new portal will bring for years to come.”
“We are honored to play a role in the development of ICBC’s
policyholder claims portal, to support ICBC’s customer satisfaction
and growth goals,” said David Connolly, Principal, Ernst &
Young LLP. “We look forward to continuing to work with ICBC as it
moves its claims processes into the future.”
“We congratulate ICBC on its successful Claim Portal for
Policyholders deployment,” said Mike Polelle, chief delivery
officer, Guidewire Software. “We applaud its commitment to
providing its customers with consistent quality service and are
honored to help it continue to adapt and succeed in the
rapidly-changing insurance industry marketplace.”
About Insurance Corporation of British Columbia
The Insurance Corporation of British Columbia is a provincial
Crown corporation established in 1973 to provide universal auto
insurance to B.C. motorists. We're also responsible for driver
licensing, and vehicle licensing and registration. For more
information, please visit www.icbc.com.
About EY
EY is a global leader in assurance, tax, transaction and
advisory services. The insights and quality services we deliver
help build trust and confidence in the capital markets and in
economies the world over. We develop outstanding leaders who team
to deliver on our promises to all of our stakeholders. In so doing,
we play a critical role in building a better working world for our
people, for our clients and for our communities.
EY refers to the global organization, and may refer to one or
more, of the member firms of Ernst & Young Global Limited, each
of which is a separate legal entity. Ernst & Young Global
Limited, a UK company limited by guarantee, does not provide
services to clients. For more information about our organization,
please visit ey.com.
About Guidewire Software
Guidewire delivers the software that Property and Casualty
(P&C) insurers need to adapt and succeed in a time of rapid
industry change. We combine three elements – core operations, data
and analytics, and digital engagement – into a technology platform
that enhances insurers’ ability to engage and empower their
customers and employees. More than 300 P&C insurers around the
world have selected Guidewire. For more information, please visit
www.guidewire.com. Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter,
Guidewire PolicyCenter, Guidewire BillingCenter, are registered
trademarks of Guidewire Software, Inc. in the United States and/or
other countries.
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version on businesswire.com: http://www.businesswire.com/news/home/20170724005230/en/
Guidewire Software, Inc.Diana Stott, +1-650-356-4941Director,
Communicationsdstott@guidewire.comorEYJohn La Place,
+1-212-773-1705Associate DirectorJohn.laplace@ey.com
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