Raia Harnesses the Power of Generative AI to
Supercharge Fintech Customer Service Teams; Enables Practical AI
Adoption Combined with Strong ROI
MARINA
DEL REY, Calif., June 20,
2024 /PRNewswire/ -- Personal finance is a high
priority for consumers with more than a third of Americans
reviewing their checking account balance daily. Meanwhile, more
than ever, people are migrating from traditional banking services
to fintechs. Against this backdrop, fast-growing fintechs are more
likely to invest in CX enhancements sooner than their slower-growth
and less nimble counterparts.
To meet these needs, Spring Labs,
the intelligent AI powerhouse for financial services founded by
seasoned fintech entrepreneurs, is today introducing a new AI
copilot for fintechs called Raia. Raia's conversational
intelligence capabilities go far beyond chatbots and simple process
automation and can automatically identify hidden topics, analyze
sentiment, triage issues and execute workflows. The tool
automatically converts any web or mobile application workflow into
a conversational workflow. Customers will be able to chat with Raia
to do things like: change account details, payment dates, reset
their password or ask for bill clarification.
In addition, Raia natively integrates in popular and homegrown
CRM, CMS, LOS and LMS platforms and more. It easily installs on top
of existing tools and harnesses customer data from across the
enterprise to make customer service, app support, customer success
and collections teams up to 80 percent more efficient.
"The use of an AI copilot in the fintech sector is relatively
untapped," says John Sun, CEO and
Founder, Spring Labs. "Raia powers
up fintechs by offering a much richer experience than traditional
chatbots while unleashing the power of AI on the tools your teams
and customers use the most. With Raia, customers can solve their
own problems, resulting in an expected 30 percent fewer call center
contacts. Moreover, compliance teams can spend up to an estimated
70 percent more time resolving customer complaints by using Raia to
instantly understand and triage accurately."
With Raia, fintech firms will be able to deliver an outstanding
experience at scale, personalized to the needs of each customer.
They will be able to improve the self-service capabilities inherent
in their apps, allowing customers to self-service without needing
to call in, and giving them a valuable option to have their needs
met instantly. Raia also features superior ease of integration and
use and fast deployment. Additionally, fintechs can leverage Raia's
complaint analysis capabilities to help grow their compliance
processes to be more accurate and scalable.
About Raia
Raia is an everyday AI companion for
fintechs designed to empower and work in tandem with your teams.
Organizations can automatically convert any web or mobile
application workflow to an elegant conversational workflow with our
convenient setup tool. The typical Raia set-up time is less than
two weeks, including customizing it for your unique workflows, and
involving little to no lift from engineering teams, unlike
traditional robotic process automation tools which can take much
longer to set up. Organizations can now experience the power of
Raia without having to commit to high-risk, high-cost
implementations that often come with other AI tools. Learn more at
springlabs.com today.
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SOURCE Spring Labs