Remcon Plastics Improves Customer Satisfaction by Partnering with Nexterus to Maximize On-Time Delivery
May 23 2024 - 9:03AM
Nexterus, a world-class supply chain management and third-party
logistics (3PL) services provider, announces that Remcon Plastics
is using the Nexterus Transportation Management System (TMS). The
TMS helps automate manual processes in Remcon's transportation
operations and improve customer service and satisfaction.
Remcon manufactures large rotationally molded
plastic parts for traffic safety, material handling, storage
industries, and custom products for various applications. The
traffic safety portion of Remcon’s business is the most
time-sensitive because traffic barriers are often ordered at the
last minute for delivery to a construction site or roadwork
project. Quotes for products and freight need to be turned around
within hours, which had Remcon employees spending hours trying to
arrange freight and track deliveries instead of their primary
customer service duties. Partnering with Nexterus allowed Remcon to
provide a more sophisticated shipping experience that ensured great
rates and real-time tracking.
“With the Nexterus TMS, we can easily go to the TMS
dashboard to get a freight rate and secure a carrier for delivery
to work sites nationally, from remote locations to urban
environments," says Tracy Connors, Executive Vice-President and CEO
of Remcon Plastics, Inc. "We can track shipments in real-time and
proactively alert our customers if there is an issue in their
shipment, which greatly benefits them."
"Remcon offers durable products of superior quality
and values customer service, making them a perfect partner for us,"
says Ryan Polakoff, President of Nexterus. "Our TMS has helped
eliminate late-night calls from Remcon customers looking for their
shipment and provides quick quotes, tracking visibility, and
detailed reports, such as KPIs and other metrics, so that Remcon
can continuously improve their freight operations."
Remcon chose to work with Nexterus not only because
Nexterus offered the services the company needed but also because
Nexterus is a family-owned business like Remcon. "We believe
family-owned and private businesses are the best partners for us
because they can make decisions quickly and value employees and
customers," adds Connors. “Our motto is ‘if you aren’t happy, we
aren’t happy,’ which means we treat customers like family, just
like Nexterus does. Our partnership is a true win-win for both
companies.”
The Nexterus TMS offers:
- Real-time, worldwide shipment tracking
- Detailed quotes and e-dispatch
- Visibility for all inbound and outbound shipments
- Document management
- Freight bill audit and payment
- Loss and damage claims management
- Comprehensive reporting
About NexterusNexterus solves
urgent and complex supply chain issues, applying expertise and
technology to manage and optimize global supply chains. As
America’s oldest private, non-asset-based, third-party logistics
(3PL) company, Nexterus helps small and medium-sized companies
better compete through the power of their supply chains. With
best-in-class strategies and services, Nexterus gives clients the
freedom to build their businesses without being distracted by
complex supply chain challenges and tedious tasks, allowing these
companies to improve productivity, efficiencies, and customer
service. Please find us at nexterus.com
(https://www.nexterus.com).
About Remcon Plastics, Inc.Remcon
Plastics develops and designs innovative plastic products for the
material handling and traffic safety markets. As a family-owned and
operated business, we believe in making business a pleasure,
treating customers and employees with equal respect and care. Our
durable, long-lasting products deliver exceptional value, and we
stand behind every item we make. Your satisfaction drives us; if
you’re not happy, neither are we. Experience the dependable quality
and personalized service that define Remcon Plastics. Contact us
today and a real live person will listen to your request and guide
you to the best solution, even if it is not us.
(www.remcon.com).
For More Information, Contact:
Becky BoydMediaFirst PRBecky@MediaFirst.NetCell:
(404) 421-8497