Medallia, Inc., the global leader in customer and employee
experience, today announced that it has been named as a finalist in
the Best Cloud-Based CX Solution of the Year category at the CCW
Excellence Awards. The awards aim to elevate the contact center
industry by recognizing the most innovative companies and top
performing executives for their outstanding contributions,
innovative ideas, creativity, and excellence in all aspects of
contact center operations.
Medallia’s industry-leading contact center solutions help brands
deliver unforgettable experiences for both customers and agents.
Using AI-powered conversational intelligence and speech and text
analytics, brands can unlock insights from every interaction,
helping the whole organization swiftly take action to personalize
every experience. Agent coaching tools highlight employees'
successes and encourage authentic, meaningful coaching with
managers. Actionable insights from solutions like intelligent
callback smooth out the friction points to deliver personalized,
relevant, and timely interactions to customers in their preferred
channel of choice.
“We are excited to be named a finalist in this year’s CCW
Excellence Awards for the Best Cloud-Based CX Solution of the
Year,” said Joanna Moser, VP of Product Management at Medallia.
“Medallia's vision and continued investments in AI will give brands
an edge in anticipating customers’ needs and personalizing
experiences at every step. This will lead to happier customers,
increased loyalty, and higher customer lifetime value — which we
believe all contribute to this nomination.”
The winners will be announced on June 4 at the CCW Excellence
Awards Gala hosted at Customer Contact Week (CCW) Las Vegas, the
leading event series committed to catering to professionals within
the customer contact industry. The flagship global event brings
together industry leaders, innovators, and professionals to explore
the latest trends, technologies, and strategies shaping the future
of customer contact.
"The 2024 Awards program highlights narratives of resilience,
perseverance, and unwavering operational continuity within the
profession. Each finalist has shown a relentless pursuit of
excellence that showcases the very best of our profession, and we
applaud their remarkable achievements,” said Mario Matulich,
President of Customer Management Practice.
Medallia brings their thought leadership and expertise to CCW,
offering two interactive sessions designed to elevate
customer-facing teams. Industry leading brands will unpack the
power of engaged agents in a workshop equipping attendees with
practical tips for fostering transparency, data-driven coaching,
and agent empowerment, transforming contact centers into
relationship-building assets. In a separate breakout session,
leaders from a well known healthcare organization will share their
secrets for building a thriving patient experience ecosystem,
diving into the importance of collaboration and executive buy-in
for optimal patient engagement.
Learn more about Medallia’s award winning contact center suite
at booth #533 at CCW Las Vegas from June 4-6. For more information
on CCW Las Vegas, visit: https://www.customercontactweek.com/.
About Medallia
Medallia is the pioneer and market leader in customer, employee,
citizen, and patient experience. As the leading enterprise
experience platform, Medallia Experience Cloud is the
mission-critical system of record that makes all other applications
customer and employee aware. The platform captures billions of
experience signals across interactions including all voice, video,
digital, IoT, social media, and corporate-messaging tools. Medallia
uses proprietary artificial intelligence and machine learning
technology to automatically reveal predictive insights that drive
powerful business actions and outcomes. Medallia customers reduce
churn, turn detractors into promoters and buyers, create
in-the-moment cross-sell and up-sell opportunities, and drive
revenue-impacting business decisions, providing clear and potent
returns on investment. For more information visit
www.medallia.com.
About Customer Contact Week
Customer Contact Week (CCW) is the premier event series in the
customer care industry, attracting thousands of attendees
worldwide. Founded in 1999 as Call Center Week, CCW has become a
hub for customer experience (CX) and contact center leaders. With a
well-rounded program of conferences and expos, attendees
participate in four days of learning, networking, and innovation.
CCW brings together over 5,000 attendees, 245 solution providers,
and over 250 expert speakers. The event provides a unique
opportunity for attendees to learn from the best in the industry,
network with peers, and gain insights into the latest trends and
technologies. CCW is presented by the Customer Management Practice
(CMP), a leading market intelligence firm for the customer
management industry, providing comprehensive research, marketing,
and business development for organizations dedicated to serving the
customer management sector. For more information, visit
www.customercontactweek.com
About Customer Management Practice
The Customer Management Practice (CMP) is a leading market
intelligence firm for the customer management industry, offering a
comprehensive suite of events, research, marketing, and business
development services. As a trusted partner to customer contact
executives, CMP addresses the pressing challenges through various
channels, including live events such as its industry-leading
series, Customer Contact Week, online event communities, and
cutting-edge industry research. With research-backed insights and
data-driven advisory services, CMP provides its clients with a
holistic view of their customer management issues. It delivers new
perspectives for executives craving a clear understanding of their
strengths and weaknesses relative to their peers and the industry.
CMP's solutions empower executives to develop customer management
skills, transforming customers into raving fans. CMP is dedicated
to making its client's customer management rockstars. CMP's team of
experts draws upon years of experience in the industry to provide
tailored solutions that meet each client's unique needs to improve
their customer experience, streamline operations, and boost their
bottom line. For more information, visit:
www.customermanagementpractice.com/
© 2024 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20240523484111/en/
Medallia PR Contact: Jenny Zehentner
press@medallia.com
The Pollack Group Media Contact: Jennifer Lewis
631-521-4960 Jennifer@pollackgroup.com
Customer Management Practice Contact: Lauren Miller
914-618-0352 lauren.miller@cmpteam.com