SAN FRANCISCO, May 18, 2021 /PRNewswire/ -- The San
Francisco Health Network published a commentary in the NEJM
CATALYST on April 6, 2021 titled
"Concentrating Vaccines in Neighborhoods with High Covid-19
Burden." SFHP partnered with the SFHN network by
providing a multi-lingual call center to help the community
navigate the web-based scheduling systems and by launching
successful interventions to vaccinate diverse communities via
social media, text messaging, robo-calling, letters, and direct
operator calling to ensure that all members of our community have
free and fair access to the COVID-19 vaccinations in San Francisco County.
"Public health care delivery systems have played a vital role in
the vaccine response for low-income, diverse communities. The
state of CA has relied upon high-technology methods of engaging the
public to get vaccinated, potentially causing a barrier to access
to care for lower income communities," said Fiona Donald, MD, Chief Medical Officer of San
Francisco Health Plan. "We believe that SFHP can help to
remove these barriers and provide alternative ways to provide
access to vaccines via our multi-lingual call center and direct
outreach approach to the low-income, diverse communities in
San Francisco."
San Francisco Health Plan's (SFHP) mission is to improve
health outcomes of the diverse San
Francisco communities through successful partnerships.
Supporting the needs of our provider network is central to
our mission. SFHP partnered with a Bay Area vendor, Tactical
Telesolutions, Inc. (TTS), to provide a multi-lingual call
center. SFHP and TTS were able to recruit and train the call
center staff in under three weeks to provide the much-needed
support to the SFHN network for COVID-19 vaccinations.
"We have been gratified to do our part to assist the dedicated
staff at the City's vaccine sites and clinics with the vaccine
effort. Our focus has been to provide appointment scheduling
help to the vital In-Home Support Service workforce and vulnerable
populations that may not have access to the internet's appointment
scheduling systems. Our staff and the call center have heard
our SFHP members and IHSS workers tell them how much they
appreciated their help with getting vaccinated. Our partners
in the City have been impressive and we have been proud to be a
part of the effort," said John F. Grgurina,
Jr., CEO of San Francisco Health Plan.
About San Francisco Health Plan
San Francisco Health
Plan is an NCQA accredited licensed community health plan providing
affordable health coverage over 157,000 low and moderate-income
families residing in San
Francisco. SFHP is designed for and by the residents it
serves—many of whom would not be able to otherwise obtain health
care for themselves or their families. Through SFHP, members have
access to a full spectrum of medical services including preventive
care, hospitalization, prescription drugs, family planning, and
substance abuse programs. SFHP's mission is to improve health
outcomes of the diverse San
Francisco communities through successful partnerships. San
Francisco Health Plan is also the third-party administrator for the
nationally recognized Healthy San Francisco program. For more
information on SFHP, visit www.sfhp.org,
About NCQA
NCQA is a private, non-profit organization
dedicated to improving health care quality. NCQA accredits and
certifies a wide range of health care organizations and recognizes
clinicians in key clinical areas. NCQA's HEDIS® is the most widely
used performance measurement tool in healthcare. NCQA's website
(www.ncqa.org) contains information to help consumers, employers
and others make informed health care choices.
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SOURCE San Francisco Health Plan