TIDMPNX

RNS Number : 0787G

Phoenix IT Group PLC

03 June 2013

3 June 2013

Phoenix IT Group plc

Audited Preliminary Results for the year ended 31 March 2013

Phoenix IT Group plc, ("Phoenix" or the "Group"), the UK IT services company, announces its preliminary results for the year ended 31 March 2013.

FINANCIAL OVERVIEW

Underlying Financial Performance(1)

   --    Group revenues GBP250.0m (2012 restated: GBP260.8m) 
   --    Underlying EBITDA(2) GBP32.8m (2012 restated: GBP38.1m) 
   --    Underlying profit from operations(3) GBP19.0m (2012 restated: GBP24.1m) 
   --    Underlying profit before tax(4) GBP14.9m (2012 restated: GBP20.0m) 
   --    Underlying diluted earnings per share(4) 13.9p (2012 restated: 19.4p) 

-- Proposed final dividend of 4.0p (2012: 7.2p) per share and total dividend of 7.7p (2012: 10.9p) per share

   --    Net debt (including finance leases) GBP71.3m (2012 restated: GBP68.8m) 
   --    Order book GBP318.6m (2012: GBP314.7m) 
   --    Annual contract value GBP191.9m (2012: GBP199.1m) 

(1) To assist in the understanding of the underlying performance of the Group, statutory profit has been adjusted to exclude non-recurring items and amortisation of acquired intangibles

(2) EBITDA is Group underlying operating profit GBP19.0m (2012 restated: GBP24.1m) plus depreciation GBP13.8m (2012 restated: GBP14.0m)

(3) Underlying - adjusted for non-recurring items GBP71.8m (2012: GBP22.0m) and amortisation of acquired intangibles GBP1.6m (2012: GBP2.9m)

(4) Underlying - adjusted for non-recurring items GBP72.1m (2012: GBP22.0m) and amortisation of acquired intangibles GBP1.6m (2012: GBP2.9m)

Statutory Performance

   --    Loss from operations GBP54.4m (2012 restated: GBP0.8m loss) 
   --    Loss before tax GBP58.8m (2012 restated: GBP4.9m loss) 
   --    Diluted loss per share 79.1p (2012 restated: 4.9p loss) 
   --    Basic loss per share 79.1p (2012 restated: 4.9p loss) 
   --    Non-recurring costs GBP72.1m (2012: GBP22.0m) 

BUSINESS OVERVIEW

-- In November, we signed a five year contract with a major Global IT Services provider - in excess of GBP40.0m over the five years.

-- Successful re-financing of our GBP90.0m banking facilities and our overdraft with our existing lenders giving us committed facilities for a further three years.

-- There have been no further adjustments in respect of the previously announced accounting irregularities at the Servo Limited business and its subsidiaries. The forensic investigation concluded that the misstatements were attributable to profit overstatement and not cash misappropriation.

-- One-off GBP68.1m (31 March 2012: GBPnil) non-cash charge for impairment of goodwill and other intangible assets has been made in respect of the accounting irregularities in Servo Limited and its subsidiaries.

Commenting on these results, Peter Bertram, Executive Chairman of Phoenix, said:

"This was a challenging year for the Group. The difficult economic climate, a disruptive reorganisation and the discovery of accounting irregularities all had a detrimental effect on the business and the results for the year. There are issues affecting the Group, which whilst being resolved, will continue to negatively impact in the short term. We are planning for revenue growth, particularly from the second half of the current financial year, and believe the Group can recover from the difficulties of last year."

Enquiries:

 
 Phoenix          Tel: +44 (0)1604 769000 
 Peter Bertram    Executive Chairman 
 Jane Aikman      Chief Operating Officer & Chief 
                   Financial Officer 
 FTI Consulting   Tel: +44 (0)20 7831 3113 
 Charles Palmer 
  Chris Lane 
 

Forward Looking Statements

Any forward looking statements made within this statement have been made in good faith by the directors based on the information available up to the date of the director's approval of this report, and these forward looking statements should be treated with caution due to the inherent uncertainties, including macroeconomic, and IT services market uncertainties, and business risk factors which may affect the outcome.

This statement has been prepared for the Phoenix IT Group as a whole and therefore it gives greater emphasis to those matters which are significant to Phoenix IT Group plc and its subsidiary undertakings when viewed as a whole.

CHAIRMAN'S STATEMENT

Review of the Year

This was a challenging year for Phoenix IT Group. The continuing difficult economic climate along with a disruptive reorganisation and the discovery of accounting irregularities in one part of our Group has led to disappointing results for the Group.

From 1 April 2012, the Group has operated under a single Phoenix brand and was reorganised to create five market-facing Business Units, a centralised service delivery function and centralised support functions. The disruption caused by the reorganisation led to a drop in service levels and subsequently increased cost in restoring these to traditionally high levels. Significant investment was made in the sales functions, particularly in the Mid-market division, to focus on new business and larger deals. This unfortunately distracted the focus away from the traditional mid-sized customer base and didn't deliver sufficient revenue growth to offset the negative effects this caused. This, along with the drop in service levels, led to higher levels of attrition in our annuity contract base.

In January 2013, we simplified the customer facing units of our business by merging the System Integrators and Communications business units. Both of these units go to market via large systems integrators and partners and by combining the units we could better and more efficiently service these customer groups. In addition, in February 2013, we merged the Managed Services and Hosting business units. Our customers increasingly expect to see elements of hosting, service desk, distributed services and monitoring in our bids and we believe that by merging these two business units we are better able to service our customers, as a single, market facing unit.

We believe that our three Business Units are well placed to take advantage of the growth drivers in their markets. We are increasingly seeing the large integrators move towards outsourcing solutions and our Systems Integrators and Communications Business Unit is well positioned to play a key role in this development. The mid-market is growing rapidly as companies move increasingly towards cloud solutions in the provision of their IT services. Our Managed Services and Hosting Business Unit is expected to benefit from this market growth. Our Business Continuity Business Unit is already one of the key players in its market and we expect it to continue to perform within our expectations. Our annual contract value and strong pipeline are indicators of the strength of the underlying business.

We were disappointed to announce that we had uncovered accounting irregularities at Servo Limited and its subsidiaries in September 2012. We appointed PricewaterhouseCoopers LLP ("PwC") and Nabarro LLP ("Nabarro") to conduct a forensic investigation. This investigation found that the misstatements primarily arose from the deliberate and repeated circumvention of control processes and found no evidence of cash misappropriation.

In order to strengthen our control environment, we appointed PwC to perform a control review across the entire business and are implementing their recommendations. We have relocated the Servo Limited accounting and finance function to a shared service team based in Northampton and have strengthened the internal audit function. We appointed KPMG to review our internal audit practices and to act as our Internal Audit advisers. We are in the process of implementing their recommendations.

The discovery of the accounting irregularities has revealed to us that the Mid-market has been under-performing. As a result we have carried out a profitability review of this business segment in order to restore it to profitability. This is discussed in more detail in the Business Review section.

We are pleased to announce the successful refinancing of our GBP90.0m banking facilities and our overdraft with existing lenders giving us committed facilities for a further three years.

A review of the year's trading and results is given in the Business Review.

Results(1)

Group revenues decreased by 4.1% to GBP250.0m (2012 restated: GBP260.8m) and statutory loss before tax increased to GBP58.8m (2012 restated: GBP4.9m loss), largely due to non-recurring items of GBP72.1m (2012: GBP22.0m). Underlying (3) profit before tax decreased to GBP14.9m in the year (2012 restated: GBP20.0m). Statutory diluted loss per share was 79.1p (2012 restatement: 4.9p loss per share) and underlying diluted earnings per share(3) was 13.9p (2012 restated: 19.4p).

Dividend

The Board is proposing a final dividend of 4.0p per share (2012: 7.2p) which, if approved at the Annual General Meeting, will be paid on 9 August 2013 to shareholders on the register at 14 June 2013. Combined with the interim dividend of 3.7p (2012: 3.7p) per share paid on 9 January 2013 this would make a total dividend per share for the year of 7.7p (2012: 10.9p). This represents 53% of the underlying(3) profit after tax for the year, which is a higher payout ratio than our dividend policy which sets the level of distribution at between 35% and 45%. We are committed to distributing a dividend which is commensurate with the underlying performance of the business. We do not believe that this year's results are representative of this and are confident of the strength of the business going forward.

Board Changes

There have been a number of changes to the Board in the year. On 6 August 2012 Jane Aikman was appointed as Chief Financial Officer, following the resignation of Steve Clutton on 25 May 2012. On the 4 October 2012 David Courtley resigned as Chief Executive Officer and as a result I assumed the role of Executive Chairman, Jane Aikman took on additional duties to become Chief Operating Officer and Chief Financial Officer and David Garman became the Senior Independent Director.

We have recently commenced an external search for a non-executive director to chair the Audit Committee.

Corporate Governance

The Board of Directors is committed to the principles of corporate governance contained in the UK Corporate Governance Code (the 'Code') issued by the Financial Reporting Council in June 2010. A detailed explanation of how those principles are applied is provided in the Corporate Governance section of the annual report.

Employees

On behalf of the Board and the Shareholders I would like to thank all our staff for their continued hard work and commitment.

Annual General Meeting

The Annual General Meeting will be held at the Group's office in Swedbank House, 42 New Broad Street, London, EC2M 1JD, on 1 August 2013 at 10.30am.

Outlook

This was a challenging year for the Group. The difficult economic climate, a disruptive reorganisation and the discovery of accounting irregularities all had a detrimental effect on the business and the results for the year. There are issues affecting the Group, which whilst being resolved, will continue to negatively impact in the short term. We are planning for revenue growth, particularly from the second half of the current financial year, and believe the Group can recover from the difficulties of last year.

Peter Bertram

Executive Chairman

31 May 2013

(1) To assist in the understanding of the underlying performance of the Group, statutory profit has been adjusted to exclude non-recurring items and amortisation of acquired intangibles

(2) Underlying - adjusted for non-recurring items GBP71.8m (2012: GBP22.0m) and amortisation of acquired intangibles GBP1.6m (2012: GBP2.9m)

(3) Underlying - adjusted for non-recurring items GBP72.1m (2012: GBP22.0m) and amortisation of acquired intangibles GBP1.6m (2012: GBP2.9m)

BUSINESS REVIEW

Phoenix IT Group plc is a UK leader in providing IT infrastructure services to help businesses innovate and grow while cutting costs and risk. The business is well established in the UK market and enjoys good long standing customer relationships.

Summary of Results

Group revenues decreased by 4.1% to GBP250.0m (2012 restated: GBP260.8m). The continuing macro-economic uncertainty has led to a lengthening of the time taken for customers to reach purchasing decisions, particularly in the Partner Services segment, which has had a detrimental effect on revenue in the year. In addition, the business suffered from disruption on the transition to a new structure which temporarily adversely affected customer service levels causing attrition rates on contracts to increase and a focus on non-revenue generating activities. As a result, growth stalled in the Mid-market and Business Continuity segments and revenue therefore stayed relatively flat for the year. The majority of the revenue decrease was in the Partner Services segment. This is due to the effect of slippage on new contract signings combined with the impact of contracts ending in the previous financial year and contract reductions over the last 12 months, particularly across the more traditional desktop and network revenue service lines.

Underlying profit from operations(3) decreased by 20.6% to GBP19.0m (2012 restated: GBP24.1m) due to lower revenues year on year, additional costs being incurred to restore customer service levels following the period of disruption as a result of the reorganisation of the Group's operations, combined with downward margin pressure on a number of annuity business wins and contract renewals during the year. The Group underlying operating margin reduced to 7.6% (2012 restated: 9.2%).

Operational Structure and Segmental Reporting

From 1 April 2012 the Group has operated under a single Phoenix brand. The Group structure was reorganised into 5 market-facing Business Units with a single service delivery function organised into a series of Capability Units and centralised support functions operating across the Group. This Group structure was to enable greater market focus and better efficiency within the service delivery and support functions.

In January 2013, we simplified the customer facing units of our business by merging the System Integrators and Communications Business Units. Both of these units go to market via large systems integrators and partners and by combining the units we could better and more efficiently service these customer groups. In addition, in February 2013, we merged the Managed Services and Hosting business units. Our customers increasingly expect to see elements of hosting, service desk, distributed services and monitoring in our bids and we believe that by merging these two business units we are better able to service our customers, as a single market facing unit.

Our current Business Units are as follows:

   --      System Integrators and Communications (Partner Services) 
   --      Managed Services and Hosting (Mid-market) 
   --      Business Continuity (Business Continuity) 

Our simplified customer facing units are now more closely aligned with our traditional business divisions as previously reported in our Annual Report. We are in the process of aligning these more closely during the current financial year whilst we maintain our centralised service delivery and support functions. As a result of these changes and in particular as a result of the accounting irregularities uncovered within the Mid-market business, the Board has continued to monitor performance and make decisions about resources based on the traditional business divisions of the Group. As a result we will continue to report on these business divisions in our Annual Report.

Review of Operations

The Group comprised three Divisions at the end of the year: Business Continuity, Mid-market and Partner Services. These performed as follows for the year under review.

Business Continuity

 
                                      Year ended   Year ended       Change 
                                        31 March     31 March 
                                            2013         2012 
 Revenue                                GBP54.2m     GBP56.3m    (GBP2.1m) 
 Underlying profit from operations      GBP14.9m     GBP14.2m      GBP0.7m 
 Underlying operating margin               27.5%        25.2% 
 Order book                             GBP85.5m    GBP101.7m   (GBP16.2m) 
 Annual contract value                  GBP53.3m     GBP55.7m    (GBP2.4m) 
-----------------------------------  -----------  -----------  ----------- 
 

The Business Continuity business provides the design, implementation and hosting of business resilience and disaster recovery services.

Revenues for the year were GBP54.2m (2012: GBP56.3m), a decrease of 3.7%. Economic uncertainty, together with slower decision making by our customers, continues to be the key driver behind delays in larger potential deals materialising and has held back revenue growth during the year.

Underlying profit from operations increased by 5.0% to GBP14.9m (2012: GBP14.2m). Tighter cost control at our properties has assisted the underlying profit margin increase to 27.5% from 25.2%.

Whilst annual contract values have remained relatively stable during the year, the order book has decreased by GBP16.2m to GBP85.5m (2012: GBP101.7m). This is largely due to a number of our larger contracts, which are due for renewal in the future, rolling off one more year of life in the order book.

Dedicated seat utilisation was broadly flat at 95.6% at 31 March 2013 (2012: 96.2%) and syndicated seat utilisation decreased to 48.4% (2012 restated: 53.5%). In May 2013, we closed our Old Street facility in London and relocated our customers to alternative premises. This will have a positive impact on our syndicated seat utilisation.

Mid-market

 
                                    Year ended     Year ended         Change 
                                      31 March       31 March 
                                          2013           2012 
                                                   (restated) 
 Revenue                              GBP86.6m       GBP87.3m      (GBP0.7m) 
 Underlying loss from operations     (GBP4.4m)      (GBP1.2m)      (GBP3.2m) 
 Underlying operating margin            (5.0%)         (1.5%) 
 Order book                           GBP58.4m       GBP69.0m     (GBP10.6m) 
 Annual contract value                GBP39.5m       GBP45.8m      (GBP6.3m) 
---------------------------------  -----------  -------------  ------------- 
 

The Mid-market business comprises the provision of managed services, professional services and hosting services together with product sales directly to end users in the Mid-market.

Revenues remained relatively stable in the year from GBP87.3m (restated) to GBP86.6m despite a difficult year for the division. Significant investment was made in the sales team to focus on selling large managed service deals. As a result, product sales volume along with associated professional services suffered and the reduced focus on the traditional mid-market caused attrition on these contracts to increase. The traditionally higher margin professional services and mid-market annuity sales were substituted by lower margin professional services on one large contract.

Underlying loss from operations increased by GBP3.2m to a GBP4.4m loss in the year. The underlying operating margin also reduced to (5.0%) from (1.5%). The mix of sales, referred to above, had a detrimental effect on margin for the division. In addition, the significant investment in the sales team did not produce sufficient return and therefore also impacted the margin of the division in the year. As a result of the disruption caused by the reorganisation, costs were incurred in the service delivery teams in order to restore customer service levels and also on remediation on certain contracts. The discovery of the accounting irregularities in this division in September 2012 also temporarily distracted the management and contributed to the poor performance in the year.

Contract wins in the year were below the normal levels expected, contributing to a decrease of the order book by GBP10.6m to GBP58.4m (2012: GBP69.0m). Annual contract value also decreased to GBP39.5m from GBP45.8m.

The discovery of the accounting irregularities has revealed that the Mid-market division has been under-performing. We have carried out a profitability review of this division and are taking the following actions to bring this division back to profitability:

-- We have made a number of senior management changes in the division both in the business unit and in the service delivery teams.

-- We are re-focussing the sales function back to the traditional mid-market sized deals along with related product and professional services and have realigned the team size and cost accordingly, whilst still retaining the skills to carry out larger deals.

-- We are improving our processes around the pricing and approval of contracts to ensure that we fully understand our costs and maximise our margins.

-- We have reviewed the mix of sales in the Mid-market business and are working progressively to improve this mix and therefore the divisional margin.

-- We are making a significant investment in the Hosting service delivery team and platform during the current year to improve the delivery of Hosting services.

Partner Services

 
                                      Year ended   Year ended          Change 
                                        31 March     31 March 
                                            2013         2012 
-----------------------------------  -----------  -----------  -------------- 
 Revenue                               GBP109.2m    GBP117.2m       (GBP8.0m) 
 Underlying profit from operations      GBP10.9m     GBP14.5m       (GBP3.6m) 
 Underlying operating margin               10.0%        12.4% 
 Order book                            GBP174.7m    GBP144.0m        GBP30.7m 
 Annual contract value                  GBP99.1m     GBP97.6m         GBP1.5m 
-----------------------------------  -----------  -----------  -------------- 
 

The Partner Services business provides a full range of IT services and support to large partner organisations.

Revenues decreased year on year from GBP117.2m to GBP109.2m despite the significant contract win detailed below. Disruption caused by the reorganisation caused a drop in customer service levels which had an adverse effect on volumes and attrition rates in the year. In addition, certain larger contracts slipped due to the partners taking longer in their purchasing decisions, which reduced the amount of revenue generation in the year.

The reduction in underlying profit from operations to GBP10.9m (2012: GBP14.5m) reflects the effect of the contract reductions mentioned above. Additional costs were also incurred to restore customer service levels back to normal high levels after a reduction caused by the disruption of the reorganisation. Furthermore, the underlying operating margin has decreased to 10.0% from 12.4% reflecting the increased number of lower margin outsourcing contracts and the attrition of more traditional higher margin maintenance contracts.

As previously announced, on 26 November 2012 a new five year contract with one of the major Global IT Services providers was signed to undertake a range of desk-side engineering support services. This new contract contributed to the increase in the order book from GBP144.0m to GBP174.7m. The annual contract value has also increased by GBP1.5m to GBP99.1m.

Financial Review

Summary of Results

Revenues were GBP250.0m down 4.1% from GBP260.8m in 2012 (restated) and underlying profit from operations(3) decreased by 20.6% to GBP19.0m. The Group continues to operate well within its banking facilities of GBP100.0m. Net debt (including finance leases) increased to GBP71.3m (2012 restated: GBP68.8m) at 31 March 2013 reflecting a lower underlying trading result, cash expended on exceptional costs including the reorganisation and some increase in our underlying working capital.

A summary of the Group's financial performance for the year is provided in the table below:

 
                                                           2012 
                                             2013    (restated)       Change 
                                             GBPm          GBPm 
---------------------------------------  --------  ------------  ----------- 
 
 Underlying(1) 
  Revenue                                   250.0         260.8       (4.1%) 
  Underlying EBITDA(2)                       32.8          38.1      (13.6%) 
  Underlying profit from operations(3)       19.0          24.1      (20.6%) 
  Underlying profit before tax(4)            14.9          20.0      (25.3%) 
  Underlying diluted earnings per 
   share(4)                                 13.9p         19.4p      (28.4%) 
  Dividend (p)                               7.7p         10.9p      (29.4%) 
 Statutory 
  Loss before tax                          (58.8)         (4.9)   (GBP53.9m) 
  Loss from operations                     (54.4)         (0.8)   (GBP53.6m) 
  Diluted earnings per share              (79.1p)        (4.9p)      (74.2p) 
  Basic earnings per share                (79.1p)        (4.9p)      (74.2p) 
  Non-recurring costs                        72.1          22.0       227.7% 
 Other Key Performance Indicators 
  Net Debt (including finance leases)      (71.3)        (68.8)    (GBP2.5m) 
  Annual contract value                     191.9         199.1    (GBP7.2m) 
  Order book                                318.6         314.7      GBP3.9m 
---------------------------------------  --------  ------------  ----------- 
 

(1) To assist in the understanding of the underlying performance of the Group, statutory profit has been adjusted to exclude non-recurring items and amortisation of acquired intangibles

(2) EBITDA is Group underlying operating profit GBP19.0m (2012 restated: GBP24.1m) plus depreciation GBP13.8m (2012 restated: GBP14.0m)

(3) Underlying - adjusted for non-recurring items GBP71.8m (2012: GBP22.0m) and amortisation of acquired intangibles GBP1.6m (2012: GBP2.9m)

(4) Underlying - adjusted for non-recurring items GBP72.1m (2012: GBP22.0m) and amortisation of acquired intangibles GBP1.6m (2012: GBP2.9m)

Accounting Irregularities

Following organisational changes within the finance function and internal reviews into working capital in the year, information came to light indicating the misstatement of a number of accounting balances within Servo Limited and its subsidiaries, which largely constitutes the Mid-market division.

The Board appointed PricewaterhouseCoopers LLP ("PwC") and Nabarro LLP ("Nabarro") to conduct a forensic investigation and to validate the Group's findings following a review of the impacted areas. The key findings of the investigation and the impact of the accounting irregularities is contained within the Directors' Report.

In addition to the forensic investigation work undertaken by PwC and Nabarro, the following actions have been taken and are in the process of being taken:

-- A number of recommendations made by PwC to strengthen our internal control processes have been implemented, with further detailed report findings to be implemented during the first half of the current financial year.

-- The finance function has been restructured, partly through the relocation of the accounting and finance activities of Servo Limited and its subsidiaries to a new centralised shared service function based in Northampton. The process has been facilitated through the strengthening of the finance function with the recruitment of senior employees across all areas. A new accounting system will be implemented during the current year, bringing the Group on to the same system, resulting in more efficient, controls focused processes. The relocation of the current accounting and financing activities of Servo Limited and its subsidiaries, together with the increased skill base and single system approach, will result in synergistic benefits as the Group moves towards a single shared service centre where internal controls can be more closely monitored.

-- Particular focus has been applied to strengthening the Internal Audit function and ensuring the function delivers robust monitoring of internal controls. We have appointed a new Internal Audit, Risk and Compliance Manager, and are in the process of appointing a further Internal Auditor to increase the resources and improve the skill base of the team. KPMG have been appointed as Internal Audit advisers to the Group and will act as a further flexible resource. As part of the scope of their work, KPMG have undertaken an internal audit effectiveness review with clear recommendations on how the Internal Audit function can be strengthened. They will carry out further periodic reviews as the Internal Audit function becomes more established. The appointment of KPMG to act in this capacity enables a flexible solution and the ability for the Group to implement current and best practices into the Internal Audit function.

-- The Financial Controller and Divisional Finance Director of Servo Limited have left the Company.

We have carried out a comprehensive review into the accounting irregularities and have implemented changes to strengthen our internal control environment. The review of the profitability of the Servo business has given greater transparency into its activities and enabled the implementation of a number of profit improving initiatives.

There have been no further adjustments made in respect of the restatement following our interim results announcement on 29 November 2012. We are currently operating within our existing banking covenants and the Board is confident in the Group's ability to continue to meet its requirements going forwards.

Earnings and Dividends

Underlying diluted earnings per share(4) decreased by 28.4% to 13.9p (2012 restated: 19.4p). On a statutory basis, the diluted loss per share was 79.1p (2012 restated: 4.9p loss) and the basic loss per share was also 79.1p (2012 restated: 4.9p loss).

The Board is proposing a final dividend of 4.0p per share (2012: 7.2p) which, combined with the interim dividend of 3.7p per share (2012: 3.7p), would give a total dividend per share for the year of 7.7p (2012: 10.9p).

We are committed to distributing a dividend which is commensurate with the underlying performance of the business. We do not believe that this year's results are representative of this and are confident of the strength of the business going forward.

If approved, the final dividend will be paid on 9 August 2013 to shareholders on the register at 14 June 2013.

Investment Income and Finance Costs

Finance costs, net of investment income remained stable at GBP4.1m (2012: GBP4.1m) excluding non-recurring interest costs of GBP0.3m (2012: GBPnil).

Other items included in finance costs are finance lease interest of GBP0.2m (2012: GBP0.3m), net pension income of GBP0.1m (2012: GBP0.2m), and amortisation of loan issue costs of GBP0.5m (2012: GBP0.5m).

Non-recurring Items

Total non-recurring items during the year were GBP72.1m (2012: GBP22.0m). A full analysis of non-recurring items is set out in note 7 and are also summarised in the table below.

 
                                                         2013     2012 
                                                         GBPm     GBPm 
----------------------------------------------------  -------  ------- 
 Impairment of goodwill and other intangible assets 
  in the Mid-market segment                            (68.1)        - 
 Impairment loss on property held for sale              (0.1)    (0.4) 
 Intangible asset de-recognition                            -    (8.1) 
----------------------------------------------------  -------  ------- 
 Sub-total non-recurring items with no cash impact     (68.2)    (8.5) 
 
 Legal and professional fees in relation to pension 
  equalisation (a)                                      (0.1)    (0.7) 
 Costs of re-organisation of the Group (b)              (1.7)    (6.8) 
 Contract provisions (c)                                (0.5)    (6.0) 
 Costs relating to the restatement (d)                  (1.3)        - 
 Sub-total cash charges                                 (3.6)   (13.5) 
 
 Sub-total other non-recurring items                   (71.8)   (22.0) 
 
 Non-recurring interest costs                           (0.3)        - 
 
 Total non-recurring items                             (72.1)   (22.0) 
----------------------------------------------------  -------  ------- 
 

During the Financial Year ended 31 March 2013 the Group paid a total of GBP7.0m (2012: GBP1.4m) in respect of non-recurring cash items. Of this GBP7.0m, GBP3.1m related to non-recurring cash items charged in the Financial Year ended 31 March 2013 and GBP3.9m related to non-recurring cash items charged in the Financial Year ended 31 March 2012.

Included in the total non-recurring items for the year are a number of non-cash items relating to the impairment of the carrying value of goodwill and other intangible assets in the Mid-market segment as previously announced of GBP68.1m (2012: nil) and the impairment of property held for sale of GBP0.1m (2012: GBP0.4m).

In addition to non-cash items of GBP68.2m (2012: GBP8.5m) non-recurring cash items excluding interest in the year were GBP3.6m (2012: GBP13.5m). These items were (a) GBP0.1m (2012: GBP0.7m) for legal and professional fees in relation to pension equalisation (b) GBP1.7m (2012: GBP6.8m) in relation to the reorganisation of the Group's operations during the year which comprised a headcount reduction programme, the re-location of the accounting and finance activities of Servo Limited and a GBP0.1m net charge for onerous leases as part of a property rationalisation programme (c) GBP0.5m (2012: GBP6.0m) additional provision in relation to the expected life-time losses in respect of a co-location facility in our Partner Services Division. This represents a re-evaluation of the amount of expected further contracted sales that would be achieved at the site, and (d) GBP1.3m (2012: GBPnil) of professional fees relating to the independent forensic investigation of the accounting irregularities previously announced.

As a result of the accounting irregularities and subsequent restatement, the margin payable on our banking facility increased which crystallised a further GBP0.3m of interest payable. The charge has been recognised as a non-recurring interest cost by virtue of it being caused by the accounting irregularities. The interest was paid in April 2013.

Taxation

The underlying(4) effective tax rate for the year was 26.3% compared to the 2012 restated rate of 23.8%. On a statutory basis, the taxation charge for the year was GBP0.8m (2012 restated: GBP1.3m credit), a full analysis of which is set out in note 12.

The Finance Act 2012 was enacted during the year and included a reduction in the main rate of corporation tax from 24% to 23% with effect from 1 April 2013. The impact on the annual effective rate is a reduction of 0.2% (2012 restated: 8.3%).

Borrowing Facilities and Liquidity

As at 31 March 2013 the Group had total net bank borrowings (excluding finance leases and other loans) of GBP68.8m (2012 restated: GBP64.1m) consisting of GBP84.8m drawn down on the revolving credit facility and GBP16.0m of cash and cash equivalents.

On 31 May 2013, the Group successfully completed the refinancing of its bank facility. The new facility, consisting of a GBP40.0m term loan and a GBP50.0m revolving credit facility ("RCF"), remains with the Group's existing lenders: Barclays Bank plc, HSBC Bank plc, the Royal Bank of Scotland plc and Clydesdale Bank plc. The final maturity date of the new facility is 30 June 2016. The Royal Bank of Scotland plc will continue to provide an overdraft facility which is renewable annually in June. Further details of the new facility are set out in note 42.

The Group has complied with the terms of its outgoing borrowing agreement at the date of this report. At 31 March 2013 the leverage financial ratio (net debt:EBITDA) was 2.15x and the interest cover ratio (EBITDA:net finance costs) was 7.70x, both within the covenant limits.

Cash Flow and Net Debt

Net debt (including finance leases) increased by GBP2.5m to GBP71.3m at 31 March 2013. Net cash from operating activities decreased to GBP15.8m (2012 restated: GBP17.1m) due to further investment in working capital during the year of GBP10.4m (2012: GBP4.0m generated). This was offset by a net tax refund position of GBP1.6m due to the accounting irregularities generating a refund of tax over paid in the previous financial years, which compares to a net tax payment position of GBP8.4m in the previous financial year.

Working capital increased by GBP10.4m in the year. Stocks decreased by GBP2.5m due to lower investment required as a result of a shift towards outsourcing revenue. Receivables increased by GBP5.3m primarily as a result of certain large customer balances being collected shortly after the year end. Payables decreased by GBP4.9m principally as a result of higher than usual trade creditor balances at the prior year end coupled with a release of the reorganisation provision in the year. Delayed billing in some annuity contracts and the recognition of revenue on some longer term annuity contracts have contributed to the GBP2.7m decrease in deferred income.

Capital expenditure net of proceeds from disposals was GBP9.5m (2012: GBP13.9m). Dividend payments in the year were GBP8.2m (2012: GBP8.0m). Both of these cash outflows further contributed to the increase in net debt during the year.

Going Concern

The Group's business activities, together with the factors likely to affect its future development, performance and position are set out above along with the financial position of the Group, its cash flows, liquidity position and borrowing facilities. In addition notes 18 and 19 to the financial statements include the Group's objectives, policies and processes for managing its capital; its financial risk management objectives; details of its financial instruments and hedging activities; and its exposure to market, credit and liquidity risk.

Alongside the factors noted above, the Directors have considered the Group's future cash forecasts and revenue projections for a period in excess of 12 months from the date of signing the accounts, which they believe are based on prudent market data and past experience. Reasonably possible sensitivities have been carried out on these projections which have taken into account the principal risks and uncertainties of the Group.

The Directors are satisfied that the Group has an acceptable level of headroom within the new facility and covenants. The Directors therefore have formed a judgement that at the time of approving these financial statements, there is a reasonable expectation that the Group has adequate resources to continue in operational existence for the foreseeable future. For this reason, they continue to adopt the going concern basis in preparing the financial statements.

Capital Expenditure

Total capital expenditure for the year, net of proceeds from disposals was GBP9.5m (2012: GBP13.9m). The expenditure on intangible assets was GBPnil (2012: GBPnil). A further GBP1.3m (2012: GBP1.7m) of capital expenditure had been incurred but not paid for at 31 March 2013. The majority of the spend is in our business continuity segment where we incurred a significant element of our capital expenditure expanding capacity at one of our recovery centres and supporting customer contracts. Investment has also been made in hosting platforms in our Mid-market division.

Assets Held for Sale

The Group has several freehold properties that continue to be held for sale. Despite active marketing throughout the year, only one of the properties with a carrying value of GBP0.7m was sold. A further property with a carrying value of GBP0.5m was brought back into use and as such reclassified to non-current assets. Independent valuations were performed on each of the remaining properties at 31 March 2013 which indicated an impairment to the book value of GBP0.1m, this has reduced the book value of the assets to GBP1.0m (2012: GBP2.3m). The impairment has been included as a non-recurring item as detailed in note 7.

Pension Scheme

On the acquisition of ICM in 2007, the Group acquired a defined benefit pension scheme for certain of its employees, The ICM Computer Group Pension and Assurance Scheme, (the 'Scheme'). In calculating the defined benefit obligation under IAS 19 at 31 March 2013 the actuary has assumed that the equalisation of retirement ages between men and women to age 65 was effective from 1997. As previously announced, this assumption has been challenged by the Trustees of the scheme who believe that the effective date of equalisation may be 2005.

The Company and the Trustees have continued to take professional advice and are yet to agree a definitive position. It is still estimated that GBP0.8m of legal and professional fees will be incurred to resolve the issue.

The pension deficit at 31 March 2013 was GBPnil (2012: GBP0.8m) and further details relating to the pension scheme are presented in note 10. The deficit has decreased during the year principally due to better than expected investment returns partially offset by unfavourable movements in discount rates applied to the Scheme's future liabilities. The Group made incremental contributions of GBP1.5m under the revised funding plan agreed with the Trustees on 6 June 2010.

The last triennial actuarial review in April 2012 identified that the Group has a deficit of GBP6.5m on a funding basis (compared to the IAS19 accounting basis shown in note 10). The Group agreed with the trustees that it would aim to eliminate the deficit over a four year period and the Group will contribute GBP1.7m to the defined benefit pension scheme in the next financial year.

Treasury Policies and Objectives

The Group operates within policies and guidelines approved by the Board using conventional financial instruments and specified derivatives. It is the Board's preference to manage market risks without the use of derivatives but they will be used where necessary and appropriate to reduce the levels of volatility to both income and equity. The use of derivatives is strictly controlled and they are not permitted to be used for speculative or trading purposes.

The Group's main treasury risks relate to the availability of funds to meet its future requirements. The Group's policy with respect to facilities is to ensure that these are sufficient to cover the expected needs of the Group, having reflected the inherent uncertainty of projections and forecasts.

Whilst the Group maintains uncommitted facilities to maintain short-term flexibility its principal debt funding comprises committed bank facilities which are detailed above.

Principal Risks and Uncertainties

As a result of the contracted revenues in the order book, the Group has a high degree of forward visibility of its revenues over the next twelve months. Nonetheless, there are a number of potential risks and uncertainties, which could have a material impact on the Group's performance over the next financial year and which could cause the Group's actual results to materially deviate from historical and expected results. These principal risks have not changed during the year under review and have been analysed as:

 
 Risk               Potential impact                                                   Mitigation 
---------------  -----------------------------------------------------------------  ------------------------------------------------------------------ 
 
  Macroeconomic 
  risk                  *    Failures among our key customers resulting in                 *    The Group has a high proportion of long-term 
  The economic               contract cancellations.                                            contracted annuity business, meaning that we could 
  conditions                                                                                    withstand a certain level of cancellations. 
  continue to 
  be                    *    Lengthening of the decision-making cycle between 
  unpredictable              prospect and new contract.                                    *    The Group has a range of customers across different 
  and the                                                                                       business sectors. 
  spending 
  review 
  by the 
  Government 
  continues 
  to create a 
  certain 
  degree 
  of 
  uncertainty 
  in terms 
  of public 
  sector 
  spending 
  levels. 
 Loss of key 
 locations                *    Could result in a material loss of contracts.                 *    The 'primary' sites, which are critical to our 
 The Group's                                                                                      success, have been identified and provisions put in 
 business                                                                                         place to manage our continued access in line with 
 continuity                                                                                       business requirements. 
 business is 
 reliant on a 
 number of 
 facilities in 
 strategic 
 locations 
 around the 
 UK. 
 Liquidity risk 
 The Group may          *    Limit the Group's ability to execute its strategy.            *    On 31 May the Group entered into a new GBP90.0m 
 not have                                                                                       facility consisting of a GBP40.0m term loan and a 
 access to                                                                                      GBP50.0m RCF expiring on 30 June 2016. The Group also 
 sufficient                                                                                     has a GBP10m overdraft available, all of which 
 funds.                                                                                         provide it with sufficient headroom for the 
                                                                                                foreseeable future. 
 Interest rate 
 risk                     *    Reduction in future profitability and cash flow.             *    The Group entered into an interest rate swap on 28 
 Market rates                                                                                    April 2011, which hedges GBP30.0m until 28 April 2014 
 could                                                                                           and GBP15.0m between 29 April 2014 and 28 April 2016. 
 fluctuate 
 significantly. 
                                                                                            *    As part of the new facility the Group will continue 
                                                                                                 to review its exposure to interest rate fluctuations 
                                                                                                 in line with the Group's hedging policy. 
 Credit risk 
 The risk that           *    Reduction in future profitability and cash flow if a           *    Credit checks on customers. 
 a counterparty               counterparty gets into financial difficulty. 
 defaults on 
 its                                                                                         *    Rigorous credit control. 
 obligations. 
 
                                                                                             *    Only using financing institutions with high 
                                                                                                  credit-ratings assigned by international credit 
                                                                                                  rating agencies. 
 Competitor 
 risk                    *    Loss of market share.                                        *    Phoenix has a strong track record and long heritage 
 The IT                                                                                         in providing high quality services. 
 services 
 industry                *    Loss of material contracts. 
 is highly                                                                                 *    Strong partner relationships with potential 
 competitive.                                                                                   competitors. 
 Several                 *    Renegotiation of price levels or a general reduction 
 competitors,                 in revenues of the Group and hence future 
 including, in                profitability.                                               *    Work with customers to manage their future 
 some cases,                                                                                    technological requirements. 
 Phoenix's 
 partners, may 
 have longer                                                                               *    Continued investment in people to facilitate the 
 operating                                                                                      process of innovation. 
 histories, 
 higher brand 
 recognition 
 and greater 
 financial, 
 technical, 
 marketing, 
 personnel 
 and other 
 resources than 
 the Group. In 
 addition, 
 the Group may 
 experience 
 increased 
 competition 
 from low cost 
 outsourcing 
 centres, 
 including 
 offshore 
 centres, and 
 new or 
 existing 
 niche market 
 participants 
 whose costs 
 may be lower. 
 It is also 
 important 
 to maintain 
 innovation 
 in a fast 
 moving 
 technological 
 industry. 
 Service 
 delivery risk          *    Contracts cancelled or not renewed.                             *    The Group has a broad spread of customers across 
 The Group's                                                                                      several market sectors and there are no clients upon 
 large customer                                                                                   which the Group is critically dependent. 
 base could be          *    Renegotiation of price levels and hence future 
 eroded                      profitability. 
 if service                                                                                  *    The high level of recurring revenues and repeat 
 levels and                                                                                       business are evidence of the Group's success. 
 value were not 
 maintained. 
 Financial 
 control risk            *    Inaccurate information published to stakeholders.             *    Strengthening of the internal audit function resource 
 Financial                                                                                       and skill base. 
 controls could 
 be inadequate           *    Reputational damage could result. 
 and as                                                                                     *    Independent 3rd party review of internal audit 
 such do not                                                                                     effectiveness. 
 ensure                  *    Loss of shareholder, customer and/or supplier 
 accurate                     confidence. 
 and timely                                                                                 *    Creation of a single financial shared service 
 financial                                                                                       function with common processes, systems and control. 
 information.            *    Resultant effect of financial loss as a result of 
                              lost custom, higher supplier costs and/or share pric 
                        e                                                                   *    Finance function strengthened through recruitment of 
                              diminution.                                                        high quality employees. 
 Employee risk 
 Employees need         *    Loss of key employees.                                        *    In house and external technical and management 
 to be                                                                                          training programmes. 
 sufficiently 
 experienced            *    Poor productivity of existing employees. 
 and motivated                                                                             *    Effective communication and consultation with 
 to keep                                                                                        employees, informing them of the progress and 
 them engaged           *    Errors in market facing information.                               policies of the Group. 
 and to 
 maintain 
 high retention         *    Reputational damage.                                          *    An apprenticeship programme has recently been 
 of staff                                                                                       initiated. 
 across all 
 levels. 
                                                                                           *    Employee incentive arrangements including a 
                                                                                                Performance Share Plan and a Share Incentive Plan. 
 

Key Performance Indicators ('KPIs')

The Group uses a number of KPI's to monitor the performance of the business. The more important KPI's are set out below.

Profitability

The Group's principal profitability KPIs are underlying profit from operations and underlying diluted earnings per share. Underlying profit from operations(3) decreased in the year by 20.6% to GBP19.0m (2012 restated: GBP24.1m) while underlying diluted earnings per share(4) have decreased by 28.4% to 13.9p (2012 restated: 19.4p).

EBITDA

This represents the Group's underlying profit from operations(3) plus depreciation. Group underlying EBITDA decreased from GBP38.1m at 31 March 2012 to GBP32.8m at 31 March 2013.

Operating margin

This represents the Group's underlying profit from operations(3) divided by Group revenues. For the year ended 31 March 2013, Group underlying operating margin(3) decreased in comparison to the prior year to 7.6% (2012 restated: 9.2%).

Annual contract value

This represents the annualised value of the Group's contracted revenue in place at any given time. Annual contract value decreased in the year by 3.6% to GBP191.9m (2012: GBP199.1m).

Order book value

This represents the minimum value of the Group's contracted revenue in place at any given time. Order book value increased in the year by 1.2% to GBP318.6m (2012: GBP314.7m).

Net debt (including finance leases)

The Group monitors the net debt position in order to ensure it has sufficient facilities to support future growth. Net debt (including finance leases) increased by GBP2.5m to GBP71.3m at 31 March 2013 (2012 restated: GBP68.8m).

(1) To assist in the understanding of the underlying performance of the Group, statutory profit has been adjusted to exclude non-recurring items and amortisation of acquired intangibles

(2) EBITDA is Group underlying operating profit GBP19.0m (2012 restated: GBP24.1m) plus depreciation GBP13.8m (2012 restated: GBP14.0m)

(3) Underlying - adjusted for non-recurring items GBP71.8m (2012: GBP22.0m) and amortisation of acquired intangibles GBP1.6m (2012: GBP2.9m)

(4) Underlying - adjusted for non-recurring items GBP72.1m (2012: GBP22.0m) and amortisation of acquired intangibles GBP1.6m (2012: GBP2.9m)

   Peter Bertram                                                 Jane Aikman 

Executive Chairman Chief Operating Officer & Chief Financial Officer

   31 May 2013                                                    31 May 2013 

Responsibility Statement

The responsibility statement below has been prepared in connection with the Company's full annual report for the year ended 31 March 2013. Certain parts thereof are not included within this announcement.

We confirm that to the best of our knowledge:

-- the financial statements, prepared in accordance with International Financial Reporting Standards, give a true and fair view of the assets, liabilities, financial position and profit or loss of the Company and the undertakings included in the consolidation taken as a whole; and

-- the management report, which is incorporated into the Directors' Report and the Business Review, includes a fair review of the development and performance of the business and the position of the Company and the undertakings included in the consolidation taken as a whole, together with a description of the principal risks and uncertainties that they face.

Consolidated Statement of Income

For the year ended 31 March 2013

 
                                                  2013                                          2012 
                                                                                        (restated, note 40) 
                                                                                                 Amortisation 
                                                     Amortisation                                      & non- 
                                        Before    & non-recurring                       Before      recurring 
                                  amortisation              items                 amortisation          items 
                               & non-recurring              (note              & non-recurring          (note 
                                         items                 7)     Total              items             7)    Total 
                       Note               GBPm               GBPm      GBPm               GBPm           GBPm     GBPm 
--------------------  -----  -----------------  -----------------  --------  -----------------  -------------  ------- 
 Revenue                5                250.0                  -     250.0              260.8              -    260.8 
--------------------  -----  -----------------  -----------------  --------  -----------------  -------------  ------- 
 Profit/(loss) from 
  operations 
  before 
  amortisation of 
  intangibles                             19.0             (71.8)    (52.8)               24.1         (22.0)      2.1 
 Amortisation of 
  intangibles           16                   -              (1.6)     (1.6)                  -          (2.9)    (2.9) 
--------------------  -----  -----------------  -----------------  --------  -----------------  -------------  ------- 
 Profit/(loss) from 
  operations            8                 19.0             (73.4)    (54.4)               24.1         (24.9)    (0.8) 
 Investment income      11                 1.2                  -       1.2                1.3              -      1.3 
 Finance costs          11               (5.3)              (0.3)     (5.6)              (5.4)              -    (5.4) 
--------------------  -----  -----------------  -----------------  --------  -----------------  -------------  ------- 
 Profit/(loss) 
  before tax                              14.9             (73.7)    (58.8)               20.0         (24.9)    (4.9) 
 Taxation               12               (3.9)                3.1     (0.8)              (4.7)            6.0      1.3 
--------------------  -----  -----------------  -----------------  --------  -----------------  -------------  ------- 
 Profit/(loss) for 
  the 
  year                  34                11.0             (70.6)    (59.6)               15.3         (18.9)    (3.6) 
--------------------  -----  -----------------  -----------------  --------  -----------------  -------------  ------- 
 
 Earnings/(loss) per 
 share 
 Basic                  13               14.5p                      (79.1p)              20.1p                  (4.9p) 
--------------------  -----  -----------------  -----------------  --------  -----------------  -------------  ------- 
 Diluted                13               13.9p                      (79.1p)              19.4p                  (4.9p) 
--------------------  -----  -----------------  -----------------  --------  -----------------  -------------  ------- 
 

Consolidated Statement of Comprehensive Income/(Expense)

For the year ended 31 March 2013

 
                                                   2013         2012 
                                                          (restated, 
                                                            note 40) 
                                          Note     GBPm         GBPm 
---------------------------------------  -----  -------  ----------- 
 Loss for the year                         34    (59.6)        (3.6) 
---------------------------------------  -----  -------  ----------- 
 Actuarial loss on defined benefit 
  pension scheme                           10     (0.8)        (2.0) 
 Loss taken to equity in respect of 
  cash flow hedges                         33         -        (1.4) 
 Tax on items taken directly to equity              0.1          0.7 
---------------------------------------  -----  -------  ----------- 
 Other comprehensive expenditure for 
  the year, net of tax                            (0.7)        (2.7) 
 Total comprehensive expenditure for 
  the year                                       (60.3)        (6.3) 
---------------------------------------  -----  -------  ----------- 
 

Consolidated Balance Sheet

As at 31 March 2013

 
                                                   2013         2012 
                                                          (restated, 
                                                            note 40) 
                                         Note      GBPm         GBPm 
--------------------------------------  -----  --------  ----------- 
 Non-current assets 
 Goodwill                                 15      114.2        181.4 
 Other intangible assets                  16        2.3          4.8 
 Property, plant and equipment            17       59.0         62.7 
                                                  175.5        248.9 
--------------------------------------  -----  --------  ----------- 
 Current assets 
 Inventories                              22       10.6         13.1 
 Trade and other receivables              23       62.8         57.5 
 Current tax assets                                 2.2          6.0 
 Deferred tax assets                      29        0.9            - 
 Cash and cash equivalents                24       16.0         15.2 
                                                   92.5         91.8 
 Assets held for sale                     20        1.0          2.3 
--------------------------------------  -----  --------  ----------- 
                                                   93.5         94.1 
--------------------------------------  -----  --------  ----------- 
 Total assets                                     269.0        343.0 
--------------------------------------  -----  --------  ----------- 
 Current liabilities 
 Trade and other payables                 26     (47.4)       (49.6) 
 Obligations under finance leases and 
  hire purchase contracts                 27      (1.4)        (3.0) 
 Other loans                                      (0.4)            - 
 Provisions                               28      (4.0)        (5.9) 
 Deferred revenue                                (51.3)       (53.0) 
--------------------------------------  -----  --------  ----------- 
                                                (104.5)      (111.5) 
--------------------------------------  -----  --------  ----------- 
 Net current liabilities                         (11.0)       (17.4) 
--------------------------------------  -----  --------  ----------- 
 Non-current liabilities 
 Obligations under finance leases and 
  hire purchase contracts                 27      (0.7)        (1.7) 
 Bank loans                               25     (84.8)       (79.3) 
 Provisions                               28      (8.1)        (9.5) 
 Deferred tax liabilities                 29          -        (0.5) 
 Derivative financial instruments         18      (1.4)        (1.4) 
 Deferred revenue                                 (1.8)        (2.8) 
 Other non-current liabilities            26      (5.1)        (4.5) 
 Retirement benefit obligations           10          -        (0.8) 
--------------------------------------  -----  --------  ----------- 
                                                (101.9)      (100.5) 
--------------------------------------  -----  --------  ----------- 
 Total liabilities                              (206.4)      (212.0) 
--------------------------------------  -----  --------  ----------- 
 Net assets                                        62.6        131.0 
--------------------------------------  -----  --------  ----------- 
 Equity 
 Share capital                            30        0.8          0.8 
 Share premium account                    31       37.6         37.6 
 Merger reserve                           32       57.5         57.5 
 Other reserves                           33        1.5          1.5 
 Retained (losses)/earnings               34     (34.8)         33.6 
--------------------------------------  -----  --------  ----------- 
 Total equity                                      62.6        131.0 
--------------------------------------  -----  --------  ----------- 
 

The financial statements were approved by the Board of Directors and authorised for issue on 31 May 2013. They were signed on its behalf by:

Jane Aikman

Chief Operating Officer and Chief Financial Officer

Consolidated Statement of Changes in Equity

For the year ended 31 March 2013

 
                                                         Share                            Retained 
                                              Share    premium     Merger       Other     earnings     Total 
                                            capital    account    reserve    reserves    /(losses)    equity 
                                    Note       GBPm       GBPm       GBPm        GBPm         GBPm      GBPm 
---------------------------------  -----  ---------  ---------  ---------  ----------  -----------  -------- 
 At 1 April 2011 as previously 
  stated                                        0.8       37.5       57.5         1.4         56.1     153.3 
---------------------------------  -----  ---------  ---------  ---------  ----------  -----------  -------- 
 Impact of restatement (note 
  40)                                             -          -          -           -        (9.4)     (9.4) 
---------------------------------  -----  ---------  ---------  ---------  ----------  -----------  -------- 
 At 1 April 2011 (restated)                     0.8       37.5       57.5         1.4         46.7     143.9 
---------------------------------  -----  ---------  ---------  ---------  ----------  -----------  -------- 
 Loss for the year (restated, 
  note 40)                                        -          -          -           -        (3.6)     (3.6) 
 Loss recognised on cash 
  flow hedge                                      -          -          -       (1.4)            -     (1.4) 
 Actuarial loss on defined 
  benefit pension scheme             10           -          -          -           -        (2.0)     (2.0) 
 Tax on items taken directly 
  to equity                          12           -          -          -         0.3          0.4       0.7 
 Total comprehensive expenditure 
  (restated)                                      -          -          -       (1.1)        (5.2)     (6.3) 
---------------------------------  -----  ---------  ---------  ---------  ----------  -----------  -------- 
 Exercise of share options           31           -        0.1          -           -            -       0.1 
 Share option expense                39           -          -          -         1.2            -       1.2 
 Dividends                           14           -          -          -           -        (8.0)     (8.0) 
 Deferred tax on share options       12           -          -          -         0.1            -       0.1 
 Transfer to retained earnings 
  on exercise of share options                    -          -          -       (0.1)          0.1         - 
---------------------------------  -----  ---------  ---------  ---------  ----------  -----------  -------- 
 Total transactions with 
  owners                                          -        0.1          -         1.2        (7.9)     (6.6) 
---------------------------------  -----  ---------  ---------  ---------  ----------  -----------  -------- 
 At 1 April 2012 (restated, 
  note 40)                                      0.8       37.6       57.5         1.5         33.6     131.0 
---------------------------------  -----  ---------  ---------  ---------  ----------  -----------  -------- 
 Loss for the year                                -          -          -           -       (59.6)    (59.6) 
 Actuarial loss on defined 
  benefit pension scheme             10           -          -          -           -        (0.8)     (0.8) 
 Tax on items taken directly 
  to equity                          12           -          -          -           -          0.1       0.1 
 Total comprehensive expenditure                  -          -          -           -       (60.3)    (60.3) 
---------------------------------  -----  ---------  ---------  ---------  ----------  -----------  -------- 
 Share option expense                39           -          -          -         0.2            -       0.2 
 Dividends                           14           -          -          -           -        (8.2)     (8.2) 
 Deferred tax on share options       12           -          -          -       (0.1)            -     (0.1) 
 Transfer to retained earnings 
  on exercise of share options                    -          -          -       (0.1)          0.1         - 
---------------------------------  -----  ---------  ---------  ---------  ----------  -----------  -------- 
 Total transactions with 
  owners                                          -          -          -           -        (8.1)     (8.1) 
---------------------------------  -----  ---------  ---------  ---------  ----------  -----------  -------- 
 At 31 March 2013                               0.8       37.6       57.5         1.5       (34.8)      62.6 
---------------------------------  -----  ---------  ---------  ---------  ----------  -----------  -------- 
 

Consolidated Cash Flow Statement

For the year ended 31 March 2013

 
                                                         2013         2012 
                                                                (restated, 
                                                                  note 40) 
                                               Note      GBPm         GBPm 
--------------------------------------------  -----  --------  ----------- 
 Net cash from operating activities             35       15.8         17.1 
 
 Investing activities 
 Purchases of property, plant and equipment             (9.8)       (14.0) 
 Proceeds on disposal of property, 
  plant and equipment                                     0.3          0.1 
 Proceeds on disposal of asset held 
  for sale                                      20        0.7            - 
 Net cash used in investing activities                  (8.8)       (13.9) 
--------------------------------------------  -----  --------  ----------- 
 Financing activities 
 Dividends paid                                 14      (8.2)        (8.0) 
 Net drawdown on rolling credit facilities                5.0         10.0 
 New other loan raised                                    1.0            - 
 Repayment of other loan                                (0.6)            - 
 Repayment of obligations under finance 
  leases and hire purchase contracts                    (3.4)        (4.7) 
 Net cash used in financing activities                  (6.2)        (2.7) 
--------------------------------------------  -----  --------  ----------- 
 Net increase in cash and cash equivalents                0.8          0.5 
 Cash and cash equivalents at beginning 
  of year                                                15.2         14.7 
--------------------------------------------  -----  --------  ----------- 
 Cash and cash equivalents at end of 
  year                                          24       16.0         15.2 
--------------------------------------------  -----  --------  ----------- 
 

Notes to the Consolidated Financial Statements

For the year ended 31 March 2013

1. General information

Phoenix IT Group plc is a company incorporated and domiciled in the United Kingdom under the Companies Act 2006. The nature of the Group's operations and its principal activities are set out in note 6 and in the Business Review.

These financial statements are presented in pounds sterling because that is the currency of the primary economic environment in which the Group operates.

2. Adoption of new and revised Standards

The accounting policies adopted are consistent with those of the annual financial statements for the year ended 31 March 2012.

The following new standards, amendments to standards or interpretations are mandatory for the first time for the year ending 31 March 2013 but have no material impact on the Group's financial statements:

-- IFRS 7 'Financial instruments: Disclosures' (amended) - amended to enhance the disclosures about transfers of financial assets. Effective for accounting periods beginning on or after 1 July 2011.

At the date of authorisation of these financial statements, certain new standards, interpretations and amendments to existing standards are not yet effective and have not been adopted by the Group. Those which are considered relevant to the Group's operations are as follows:

-- IAS 19 Employee benefits (amended) - amended to provide a clearer indication of an entity's obligations resulting from the provision of defined benefit plans and how those obligations will affect its financial position, financial performance and cash flow. The amendments include:

-- The removal of the options to defer recognition of actuarial gains and losses and for alternative presentation of gains and losses by requiring immediate recognition of actuarial gains or losses in full in other comprehensive income and the inclusion of service and finance costs and plan administration costs in the income statement;

-- The replacement of the expected return on pension plan assets and interest expense on pension plan liabilities with a single net interest component calculated on the net defined benefit liability or asset using the discount rate used to determine the defined benefit obligation; and

-- Additional disclosures to explain the characteristics of a company's defined benefit plans, the amounts recognised in the financial statements and the risk arising from defined benefit plans.

The amendment is effective for the Group's accounting period beginning on 1 April 2013. IAS 19 requires retrospective adoption and therefore prior periods will be restated. The Group estimates the impact on 2013 had the amendments applied would have been to reduce the net finance income by GBP0.2m, with compensating adjustments in other comprehensive income leaving equity unchanged. The Group will also be required to make additional narrative disclosures.

Other new standards, interpretations and amendments to existing standards that are not yet effective and have not been adopted by the Group but are considered relevant to the Group's operations are as follows:

 
                  Presentation of financial statements 
   *    IAS 1 
                  Amendments to revise the way other comprehensive   1 July 2012 
                   income is presented 
                  Amendment to clarify the requirements              1 January 
                   for comparative information                        2013 
                  Income taxes (amended)                             1 January 
   *    IAS 12                                                        2013 
                  Property, plant and equipment (amended)            1 January 
   *    IAS 16                                                        2013 
                  Separate financial statements 
   *    IAS 27 
                  (previously IAS 27 'Consolidated and separate      1 January 
                   financial statements')                             2013 
                  Financial instruments presentation 
   *    IAS 32 
                  Amendments clarifying tax effect of equity         1 January 
                   distributions                                      2013 
                  Amendments relating to the offsetting              1 January 
                   of assets and liabilities                          2014 
                  Interim financial reporting (amended)              1 January 
   *    IAS 34                                                        2013 
                  Financial instruments: Disclosures 
   *    IFRS 7 
                  Amendments enhancing disclosures about             1 January 
                   offsetting of financial assets                     2013 
                  and financial liabilities 
                  Amendments requiring disclosures about             1 January 
                   the initial application of IFRS 9                  2015 
                  Financial instruments (amended)                    1 January 
   *    IFRS 9                                                        2015 
                  Consolidated financial statements                  1 January 
   *    IFRS 10                                                       2013 
                  Consolidated financial statements (amended)        1 January 
                                                                      2014 
                  Fair value measurement                             1 January 
   *    IFRS 13                                                       2013 
                  Fair value measurement (amended)                   1 January 
                                                                      2014 
 

The adoption of these standards is not expected to have a material impact on the reported results or financial statements.

3. Significant accounting policies

Basis of accounting

The financial statements have been prepared in accordance with International Financial Reporting Standards (IFRSs) as adopted by the European Union (EU), IFRIC Interpretations and the Companies Act 2006 applicable to companies reporting under IFRS.

The financial statements have been prepared on the historical cost basis except for the defined benefit pension scheme (note 10), derivative financial instruments (note 18), assets held for sale (note 20) and share based payments (note 39). The principal accounting policies adopted are set out below.

Basis of consolidation

Subsidiaries are all entities (including special purpose entities) over which the Group has the power to govern the financial and operating policies generally accompanying a shareholding of more than one half of the voting rights. The existence and effect of potential voting rights that are currently exercisable or convertible are considered when assessing whether the group controls another entity. Subsidiaries are fully consolidated from the date on which control is transferred to the Group. They cease to be consolidated from the date that control ceases.

The Group uses the acquisition method of accounting to account for business combinations. The consideration transferred for the acquisition of a subsidiary is the fair value of the assets transferred, the liabilities incurred and the equity interests issued by the Group. The consideration transferred includes the fair value of any asset or liability resulting from a contingent consideration agreement. Acquisition related costs are expensed as incurred. Identifiable assets acquired and liabilities and contingent liabilities assumed on a business combination are measured initially at their fair values at the acquisition date. The Group recognises any non-controlling interest in the acquiree on an acquisition-by-acquisition basis, either at fair value or at the non-controlling interest's proportionate share of the recognised amounts of the acquiree's identifiable net assets.

Goodwill is initially measured as the excess of the aggregate of the consideration transferred and the fair value of non-controlling interest over the net identifiable assets acquired and liabilities assumed. If this consideration is lower than the fair value of the net assets of the subsidiary acquired, the difference is recognised in profit or loss.

Inter-company transactions, balances, income and expenses on transactions between group companies are eliminated. Profits and losses resulting from inter-company transactions that are recognised in assets are also eliminated. Accounting policies of subsidiaries have been changed where necessary to ensure consistency with the policies adopted by the Group.

Restatement for errors

The accounting irregularities discovered in the Mid-market division are discussed in the Business Review and have been reflected as prior year adjustments. The impact on the Group's income, equity and cash flows is shown in note 40.

Going concern

The directors have, at the time of approving the financial statements, a reasonable expectation that the Group has adequate resources to continue in operational existence for the foreseeable future. Thus they continue to adopt the going concern basis of accounting in preparing the financial statements. Further detail is contained in the Business Review.

Assets held for sale

Cash-flows and expenditure that relate to assets classified as held for sale are shown separately from continuing operations.

Assets classified as held for sale are measured at the lower of carrying value and fair value less costs to sell. No depreciation is charged on assets classified as held for sale.

Assets are classified as held for sale if their carrying amount will be recovered through a sale transaction rather than through continuing use. This condition is regarded as met only when the sale is highly probable and the asset is available for immediate sale in its present condition. Management must be committed to the sale which should be expected to qualify for recognition as a completed sale within one year from the date of classification.

Where an asset held for sale has not sold within one year, the asset may remain classified as held for sale provided that the delay is caused by events or circumstances beyond the Group's control and management are still committed to the sale and the above criteria are still met.

Goodwill

Goodwill arising on consolidation represents the excess of the cost of acquisition over the Group's interest in the fair value of the identifiable assets and liabilities of a subsidiary at the date of acquisition.

Goodwill is recognised as an asset and reviewed for impairment at least annually with cash generating units assessed by segment (see note 15). Any impairment is recognised immediately in profit for the year and is not subsequently reversed.

On disposal of a subsidiary, the attributable amount of goodwill is included in the determination of the profit or loss on disposal.

Goodwill arising on acquisitions before the date of transition to IFRS as adopted by the European Union has been retained at the previous UK GAAP amounts subject to being tested for impairment at that date. Goodwill written off to reserves under UK GAAP in the year ended 31 March 1999 and earlier periods has not been reinstated and is not included in determining any subsequent profit or loss on disposal.

Revenue recognition

Revenue is measured at the fair value of the consideration received or receivable and represents amounts receivable for goods and services provided in the normal course of business, net of discounts, VAT and other sales-related taxes.

Where a contract contains several elements, the individual elements are accounted for separately where appropriate and revenue thereon is measured at the fair value of the consideration received.

Provision is made for all anticipated contract losses as soon as they are identified.

Product revenue

Revenue is recognised when the significant risks and rewards of ownership of the goods have passed to the buyer, usually on delivery of goods.

Contract revenue

For fixed-fee maintenance contracts the revenue arising is spread evenly over the term of the contract. The amount by which revenue differs from payments on account is shown under receivables as accrued income, or under payables as deferred revenue, as appropriate. Costs related to the delivery of services under these contracts are charged to the income statement as they arise (typically these contracts are annual and costs arise evenly over the contract term). An element of costs incurred in the initial set up, transition or transformation phase of the contract are deferred and recorded within current assets. These costs are then recognised in the income statement on a straight line basis over the remaining contractual term. These costs are directly attributable to specific contracts, relate to future activity, will generate future economic benefits and are assessed for recoverability on a regular basis.

If the performance pattern is other than straight line, revenue is recognised as services are provided, usually on an output or consumption basis.

Other revenues

Other revenues are recognised when receivable following delivery of a service.

Interest income

Interest income is accrued on a time basis, by reference to the principal outstanding and at the effective interest rate applicable, which is the rate that exactly discounts estimated future cash receipts through the expected life of the financial asset to that asset's net carrying amount.

Leasing

Assets held under finance leases and hire purchase contracts are recognised as assets of the Group at their fair value or, if lower, at the present value of the minimum lease payments, each determined at the inception of the lease. The corresponding liability to the lessor is included in the balance sheet as a finance lease obligation. Lease payments are apportioned between finance charges and reduction of the lease obligation so as to achieve a constant rate of interest on the remaining balance of the liability. Finance charges are charged directly to the income statement.

Rentals payable under operating leases are charged to income on a straight-line basis over the term of the relevant lease.

Benefits received and receivable as an incentive to enter into an operating lease are also spread on a straight-line basis over the lease term.

Foreign currencies

Transactions in currencies other than pounds sterling are recorded at the rates of exchange prevailing on the dates of the transactions. At each balance sheet date, monetary assets and liabilities that are denominated in foreign currencies are retranslated at the rates prevailing on the balance sheet date. Non-monetary assets and liabilities carried at fair value that are denominated in foreign currencies are translated at the rate prevailing at the date when the fair value was determined. Gains and losses arising on retranslation are included in net profit or loss for the year.

Borrowing costs

Borrowing costs directly attributable to the acquisition, construction or production of qualifying assets, which are assets that necessarily take a substantial period of time to get ready for their intended use or sale, are added to the cost of those assets, until such time as the assets are substantially ready for their intended use or sale.

All other borrowing costs are recognised in the income statement in the period in which they are incurred.

Retirement benefit costs

Defined contribution pension schemes

The principal subsidiary undertakings contribute to a number of Group personal pension plans in respect of certain employees. These plans are defined contribution plans and the annual charge to the income statement is the contributions payable in the year. Differences between contributions payable in the year and contributions actually paid are shown as either accruals or prepayments in the balance sheet.

Defined benefit pension scheme

The Group operates two defined benefit pension schemes; one was entered into during the year resulting from the transfer of employees under TUPE (Transfer of Undertakings (Protection of Employment)) Regulations. Since the transfer the employees have been accruing pension benefits and the Group has been paying regular contributions into the scheme. However, the assets and liabilities in relation to this scheme, both individually and in aggregate, are not deemed material and as such no disclosure has been made. The ICM Computer Group Pension and Assurance Scheme has been closed to future service accrual.

The costs of providing pensions under the defined benefit funded pension scheme are estimated on the basis of independent actuarial advice, with full actuarial valuations carried out on a triennial basis, and updated at each balance sheet date.

The operating and finance costs of the scheme are recognised separately within the Consolidated Statement of Income. Actuarial gains and losses are recognised in full in the period in which they occur and are presented in the Consolidated Statement of Comprehensive Income/(Expense).

The retirement benefit obligation recognised in the balance sheet represents the present value of the defined benefit obligation as adjusted for unrecognised past service costs, and as reduced by the fair value of scheme assets. Any asset resulting from the calculation is limited to the present value of economic benefits available on the refunds and reduction in future contributions to the plan.

Short-term employee benefits

The cost of short-term accumulating balances is charged to the income statement over the period during which the entitlement is earned, at an average pay rate plus social security costs. Differences between the entitlement earned and the entitlement actually paid are shown as either accruals or prepayments in the balance sheet.

Taxation

The tax currently payable is based on taxable profit for the year. Taxable profit differs from net profit as reported in the income statement because it excludes items of income or expense that are taxable or deductible in other years and it further excludes items that are never taxable or deductible. The Group's liability for current tax is calculated using tax rates that have been enacted or substantively enacted by the balance sheet date.

Deferred tax is the tax expected to be payable or recoverable on differences between the carrying amounts of assets and liabilities in the financial statements and the corresponding tax bases used in the computation of taxable profit, and is accounted for using the balance sheet liability method. Deferred tax liabilities are generally recognised for all taxable temporary differences and deferred tax assets are recognised to the extent that it is probable that taxable profits will be available against which deductible temporary differences can be utilised. Such assets and liabilities are not recognised if the temporary difference arises from goodwill or from the initial recognition (other than in a business combination) of other assets and liabilities in a transaction that affects neither the tax profit nor the accounting profit.

Deferred tax liabilities are recognised for taxable temporary differences arising on investments in subsidiaries except where the Group is able to control the reversal of the temporary difference and it is probable that the temporary difference will not reverse in the foreseeable future.

The carrying amount of deferred tax assets is reviewed at each balance sheet date and reduced to the extent that it is no longer probable that sufficient taxable profits will be available to allow all or part of the asset to be recovered.

Deferred tax is calculated at the tax rates that are expected to apply in the period when the liability is settled or the asset is realised. Deferred tax is charged or credited in the income statement, except when it relates to items charged or credited directly to equity, in which case the deferred tax is also dealt with in equity.

Property, plant and equipment

Property, plant and equipment are stated at cost less accumulated depreciation and recognised impairment.

Cost includes the original purchase price of the asset and the costs attributable to bringing the asset to its working condition for its intended use.

Depreciation is charged so as to write off the cost of assets, other than freehold land, over their estimated useful lives, using the straight-line method, on the following bases:

   Freehold buildings                                   50 years 
   Leasehold property                                 Period of lease 
   Fixtures and equipment                           2 to 5 years 
   Motor vehicles                                         4 years 

Assets held under finance leases and hire purchase contracts are depreciated over their expected useful lives on the same basis as owned assets or, where shorter, over the term of the relevant lease.

The gain or loss arising on the disposal or retirement of an asset is determined as the difference between the sales proceeds and the carrying amount of the asset and is recognised in other income.

Intangible assets

Intangible assets are stated at cost less accumulated amortisation and any accumulated impairment losses.

Development costs

Expenditure incurred in the development of software products or enhancements, and their related intellectual property rights, is capitalised as an intangible asset only when the future economic benefits expected to arise are deemed probable and the costs can be reliably measured. Development costs not meeting these criteria, and all research costs, are expensed in the income statement as incurred. Capitalised development costs are amortised on a straight line basis over five years being their useful economic lives once the related software product or enhancement is available for use.

Other intangible assets

Intangible assets acquired through a business combination are initially measured at fair value and are amortised on a systematic basis over their estimated useful lives on the following bases:

   Value of brand name                                              15 years 
   Customer contracts and relationships                    5 to 10 years 

Impairment policy

At each balance sheet date, the Group reviews the carrying amounts of its property, plant and equipment and intangible assets to determine whether there is any indication that those assets have suffered an impairment loss. If any such indication exists, the recoverable amount of the asset is estimated in order to determine the extent of the impairment loss (if any). Where the asset does not generate cash flows that are independent from other assets, the Group estimates the recoverable amount of the cash-generating unit to which the asset belongs. An intangible asset with an indefinite useful life is tested for impairment annually and whenever there is an indication that the asset may be impaired.

The recoverable amount is the higher of fair value less costs to sell and value in use. In assessing value in use, the estimated future cash flows are discounted to their present value using a pre-tax discount rate that reflects current market assessments of the time value of money and the risks specific to the asset for which the estimates of future cash flows have not been adjusted.

If the recoverable amount of an asset (or cash-generating unit) is estimated to be less than its carrying amount, the carrying amount of the asset (cash-generating unit) is reduced to its recoverable amount. An impairment loss is immediately recognised as an expense.

Where an impairment loss on assets, other than goodwill, subsequently reverses, the carrying amount of the asset (cash-generating unit) is increased to the revised estimate of its recoverable amount, but so that the increased carrying amount does not exceed the carrying amount that would have been determined had no impairment loss been recognised for the asset (cash-generating unit) in prior years. A reversal of an impairment loss is immediately recognised as income.

Inventories

Inventories are stated at the lower of cost and net realisable value.

Service stocks, other than consumable stocks, are provided against over four years so as to reduce their value to nil at the end of the period. Consumable stocks are expensed as they are purchased.

Financial instruments

Financial assets and financial liabilities are recognised on the Group's balance sheet when the Group becomes a party to the contractual provisions of the instrument.

Financial assets

Trade receivables are recognised initially at fair value, which is usually the original invoiced amount and are subsequently measured at amortised cost using the effective interest method, less provision for impairment. A provision for impairment is established when there is evidence of a risk of non-payment, taking into account ageing, previous losses experienced and general economic conditions.

Cash and cash equivalents comprise cash on hand and demand deposits and other short-term highly liquid investments that are readily convertible to a known amount of cash and are subject to an insignificant risk of changes in value.

Financial liabilities and equity

Financial liabilities and equity instruments are classified according to the substance of the contractual arrangements entered into.

Trade payables are recognised initially at fair value, which is usually the original invoiced amount and are subsequently measured at amortised cost using the effective interest method.

Borrowings are initially measured at fair value, net of direct issue costs. They are subsequently measured at amortised cost. Finance charges, including premiums payable on settlement or redemption and direct issue costs, are accounted for on an accrual basis to the income statement using the effective interest method and are added to the carrying amount of the instrument to the extent that they are not settled in the period in which they arise.

Equity instruments are any contract that evidences a residual interest in the assets of the Group after deducting all of its liabilities. Equity instruments issued by the Company are recorded at the proceeds received, net of direct issue costs.

Derivative financial instruments and hedge accounting

The Group uses derivative financial instruments such as interest rate swaps to hedge risks associated with interest rate fluctuations. Such derivative financial instruments are stated at fair value. The fair values of interest rate swaps are determined by reference to market rates for similar instruments.

In order to qualify for hedge accounting, the Group is required to document from inception the relationship between the item being hedged and the hedging instrument. The Group is also required to document and demonstrate an assessment of the relationship between the hedged item and the hedging instrument, which shows that the hedge will be highly effective on an ongoing basis. This effectiveness testing is performed at each period end to ensure that the hedge remains highly effective.

Hedge accounting is discontinued when the hedging instrument expires or is sold, terminated or exercised, or no longer qualifies for hedge accounting. At that time, any cumulative gain or loss on the hedging instrument recognised in equity is retained in equity until the highly probable forecast transaction occurs. If a hedged transaction is no longer expected to occur, the net cumulative gain or loss recognised in equity is transferred to the Consolidated Statement of Income for the period.

Cash flow hedges

Changes in the effective portion of the fair value of derivative financial instruments that are designated as hedges of future cash flows are recognised directly in equity, and the ineffective portion is recognised immediately in the statement of income where relevant. If the cash flow hedge of a firm commitment or forecast transaction results in the recognition of a non-financial asset or liability, then, at the time it is recognised, the associated gains or losses on the derivative that had previously been recognised in equity are included in the initial measurement. For hedges that result in the recognition of a financial asset or liability, amounts deferred in equity are recognised in the statement of income in the same period in which the hedged item affects net profit or loss.

Provisions and contingent liabilities

Provisions are recognised when the Group has a present obligation (legal or constructive) as a result of a past event, it is probable that the Group will be required to settle the obligation and a reliable estimate can be made of the amount of the obligation. The provision is discounted to its present value where the effect is material.

Contingent liabilities are possible obligations which arise from past events and whose existence will be confirmed only by the occurrence or non-occurrence of one or more uncertain future events not wholly within the control of the Group.

Onerous contract provision

An onerous contract is considered to exist where the Group has a contract under which the unavoidable costs of meeting the obligations under the contract exceed the economic benefits expected to be received under it.

Restructuring provision

A restructuring provision is recognised when the Group has developed a detailed formal plan for the restructuring and has raised a valid expectation to those affected that it will carry out the restructuring by starting to implement the plan. The measurement of a restructuring provision includes only the direct expenditures arising from the restructuring, which are those amounts that are both necessarily entailed by the restructuring and not associated with the ongoing activities of the entity.

Dilapidation provision

The provision relates to the obligation to reinstate certain properties to their former condition at the end of the lease term.

Non-recurring items

Non-recurring items are items of income or expenditure that, in management's judgement, should be disclosed separately on the basis that they are material, either by their nature or their size. Such items are included within the income statement caption to which they relate, and are separately disclosed either in the notes to the consolidated financial statements or on the face of the consolidated income statement.

Share-based payments

The Group has applied the requirements of IFRS 2 Share-based Payments. In accordance with the transitional provisions, IFRS 2 has been applied to all grants of equity instruments after 7 November 2002 that were unvested as of 1 January 2005.

The Group issues equity-settled share-based payments to certain employees. Equity-settled share-based payments are measured at fair value at the date of grant. The fair value determined at the grant date of the equity-settled share-based payments is expensed on a straight-line basis over the vesting period, based on the Group's estimate of options that will eventually vest.

The fair value of the share-based payments (except for the total shareholder return scheme) is measured by the use of the Black-Scholes model. The fair value of the total shareholder return (TSR) share-based payment scheme is measured by the use of a Stochastic model. The expected life used in these models have been adjusted, based on management's best estimate, for the effects of non-transferability, exercise restrictions and behavioural considerations.

Shares purchased through the employee benefit trust (EBT) are held at cost and are deducted from Shareholders' equity. The right to a dividend on these shares has been waived.

4. Critical accounting judgements and key sources of estimation uncertainty

The preparation of the financial statements requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from these estimates. Information about such judgements and estimation is contained in the accounting policies or the notes to the accounts, and the key areas are summarised below.

Areas of judgement that have the most significant effect on the amounts recognised in the financial statements are:

Non-recurring items

Non-recurring items are items of income or expenditure that, in management's judgement, should be disclosed separately on the basis that they are material, either by their nature or their size, to an understanding of the Group's financial performance and significantly distort the comparability of financial performance between periods. Items of income or expense that are considered by management for designation as non-recurring items include such items as significant restructuring; impairments of assets; integration of acquired businesses; and gains and losses on disposals of non-current assets. Details of non-recurring items are included in note 7.

Valuation of intangible assets and useful life

The Group has made assumptions in relation to the potential future cash flows to be determined from separable intangible assets acquired as part of business combinations. This assessment involves assumptions relating to potential future revenues, appropriate discount rates and the useful life of such assets. These assumptions impact the income statement over the useful life of the intangible asset and are discussed further below.

Key sources of estimation uncertainty that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next financial year are:

Retirement benefits

The Group operates two defined benefit pension schemes which have been accounted for in accordance with IAS 19 - Employee Benefits. Application of IAS 19 requires the exercise of judgement in relation to various assumptions including future pay rises in excess of inflation, employer and pensioner demographics and the future expected return on assets. The Group determines the assumptions to be adopted in discussion with its actuaries, and believes these assumptions to be in line with UK practice generally, but the application of different assumptions could have a significant effect on the amounts reflected in the financial statements. Further details can be found in note 10.

Impairment of goodwill and intangible assets

Determining whether goodwill and intangible assets have been impaired requires an estimation of the value in use of the cash-generating units to which they have been allocated. The value in use calculation requires the entity to estimate the future cash flows expected to arise from the cash-generating unit and a suitable discount rate in order to calculate present value. Details of the carrying amount of goodwill and intangible assets are shown in notes 15 and 16 respectively.

Derivative financial instruments

IAS 39 requires interest rate swap contracts to be recorded on the balance sheet at their fair value. Changes in the fair value of derivatives are recorded each period in reserves when specific hedge accounting criteria are met. The fair values of derivative instruments are determined using forward price curves. Forward price curves represent the Group's estimates of the prices at which a buyer or seller could contract today for delivery or settlement of the contracts at future dates and are therefore subjective. Further details can be found in note 18.

Onerous contract provision

The onerous contract provision has been derived on the basis of the most recent assessment of the likely net unavoidable costs to the end of the contract term. Management have considered the future costs of the contracts which can be determined with a high degree of accuracy. However, the future economic benefits expected to be received are based on forecasts which include uncertainties with regards to revenue assumptions. Detailed sensitivity analysis has been carried out on these calculations and management is confident the liability is the best estimate of the net unavoidable costs. The total provisions are disclosed in note 28.

Restructuring provision

The Group has developed a detailed formal plan for the restructuring which is management's best estimate of the Group's liability. The total provisions are disclosed in note 28.

Dilapidation provisions

Dilapidation provisions have been derived on the basis of the most recent assessment of likely cost. Many of these obligations will not arise for a number of years and the costs are difficult to predict accurately. In making these assessments, the Group has sought the aid of independent experts where appropriate. The total provisions are disclosed in note 28.

5. Revenue

An analysis of the Group's revenue is as follows:

 
                          2013         2012 
                                 (restated, 
                                   note 40) 
                          GBPm         GBPm 
----------------------  ------  ----------- 
 Revenue - continuing 
  operations: 
 Product                  20.0         25.8 
 Contract                188.3        198.4 
 Other revenues           41.7         36.6 
----------------------  ------  ----------- 
                         250.0        260.8 
----------------------  ------  ----------- 
 

6. Segmental reporting

The Board who is considered to be the Chief Operating Decision Maker has determined its operating segments by business line, based on the Group's management and internal reporting structure. In January 2013 the Systems Integrators and Communications business units were merged. Our customers increasingly expect to see elements of hosting, service desk, distributed services and monitoring in our bids so in February 2013 we also merged the Managed Service and Hosting Business units.

The Group's operations are based entirely in the UK. The Group has no significant concentration of sales to a particular individual external customer.

Principal activities are as follows:

 
 Business Continuity   Provision of business continuity and IT disaster 
                        recovery services 
 Mid-market            Provision of information technology services and 
                        systems 
 Partner Services      Provision of information technology services, 
                        networking support and infrastructure services 
--------------------  ------------------------------------------------- 
 

Segment results include items directly attributable to a segment as well as those that can be allocated on a reasonable basis. Corporate costs relate to central Group costs, including finance, legal and employee costs that are not directly attributable to the operating segments.

Inter segment turnover has been eliminated.

 
                                             Business                  Partner 
                                           Continuity   Mid-market    Services   Corporate     Total 
 Year ended 31 March 2013                        GBPm         GBPm        GBPm        GBPm      GBPm 
---------------------------------------  ------------  -----------  ----------  ----------  -------- 
 Revenue                                         54.2         86.6       109.2           -     250.0 
---------------------------------------  ------------  -----------  ----------  ----------  -------- 
 Profit/(loss) from operations 
  before amortisation of intangibles 
  and non-recurring items                        14.9        (4.4)        10.9       (2.4)      19.0 
---------------------------------------  ------------  -----------  ----------  ----------  -------- 
 Amortisation of other intangible 
  assets                                                                                       (1.6) 
 Non-recurring items                                                                          (71.8) 
---------------------------------------  ------------  -----------  ----------  ----------  -------- 
 Loss from operations                                                                         (54.4) 
---------------------------------------  ------------  -----------  ----------  ----------  -------- 
 Investment income                                                                               1.2 
 Finance costs including non-recurring 
  item                                                                                         (5.6) 
 Loss before tax                                                                              (58.8) 
 
 
 Capital expenditure on segment 
  assets                                          4.8          3.9         1.5           -      10.2 
 Depreciation and amortisation 
  in year                                         9.1          5.0         1.3           -      15.4 
 Impairment loss recognised on 
  property held for sale                            -          0.1           -           -       0.1 
 Impairment of goodwill                             -         67.2           -           -      67.2 
 Impairment of other intangible 
  assets                                            -          0.9           -           -       0.9 
---------------------------------------  ------------  -----------  ----------  ----------  -------- 
 
 Balance sheet 
---------------------------------------  ------------  -----------  ----------  ----------  -------- 
 Segment assets                                 131.1         41.3        77.3         0.1     249.8 
 Unallocated assets                                                                             19.2 
---------------------------------------  ------------  -----------  ----------  ----------  -------- 
 Total assets                                                                                  269.0 
---------------------------------------  ------------  -----------  ----------  ----------  -------- 
 Segment liabilities                           (45.4)       (29.7)      (44.5)       (0.6)   (120.2) 
 Unallocated liabilities                                                                      (86.2) 
---------------------------------------  ------------  -----------  ----------  ----------  -------- 
 Total liabilities                                                                           (206.4) 
---------------------------------------  ------------  -----------  ----------  ----------  -------- 
 
 
                                           Business                    Partner 
                                         Continuity     Mid-market    Services     Corporate        Total 
                                                        (restated)                             (restated) 
 Year ended 31 March 2012                      GBPm           GBPm        GBPm          GBPm         GBPm 
-------------------------------------  ------------  -------------  ----------  ------------  ----------- 
 Revenue                                       56.3           87.3       117.2             -        260.8 
-------------------------------------  ------------  -------------  ----------  ------------  ----------- 
 Profit/(loss) from operations 
  before amortisation of intangibles 
  and non-recurring items                      14.2          (1.2)        14.5         (3.4)         24.1 
-------------------------------------  ------------  -------------  ----------  ------------  ----------- 
 Amortisation of other intangible 
  assets                                                                                            (2.9) 
 Non-recurring items                                                                               (22.0) 
-------------------------------------  ------------  -------------  ----------  ------------  ----------- 
 Loss from operations                                                                               (0.8) 
-------------------------------------  ------------  -------------  ----------  ------------  ----------- 
 Investment income                                                                                    1.3 
 Finance costs                                                                                      (5.4) 
 Loss before tax                                                                                    (4.9) 
 
 
 Capital expenditure on segment 
  assets                                        4.2            5.8         2.0             -         12.0 
 Depreciation and amortisation 
  in year                                      10.1            5.5         1.3             -         16.9 
 Impairment loss recognised on 
  property held for sale                          -            0.4           -             -          0.4 
 Intangible asset derecognition                 3.4            4.7           -             -          8.1 
-------------------------------------  ------------  -------------  ----------  ------------  ----------- 
 
 Balance sheet 
-------------------------------------  ------------  -------------  ----------  ------------  ----------- 
 Segment assets                               133.2          111.5        77.0           0.1        321.8 
 Unallocated assets                                                                                  21.2 
-------------------------------------  ------------  -------------  ----------  ------------  ----------- 
 Total assets                                                                                       343.0 
-------------------------------------  ------------  -------------  ----------  ------------  ----------- 
 Segment liabilities                         (53.6)         (22.6)      (54.9)           0.3      (130.8) 
 Unallocated liabilities                                                                           (81.2) 
-------------------------------------  ------------  -------------  ----------  ------------  ----------- 
 Total liabilities                                                                                (212.0) 
-------------------------------------  ------------  -------------  ----------  ------------  ----------- 
 

The analysis of total assets and liabilities excludes inter-segment balances. Unallocated assets comprise of taxation and cash and cash equivalents (2012: current tax assets and cash and cash equivalents) and unallocated liabilities comprise of bank loans and overdrafts and derivative financial liabilities (2012: deferred tax liabilities, bank loans and overdrafts and derivative financial liabilities).

7. Non-recurring items

 
                                                          2013     2012 
                                                          GBPm     GBPm 
-----------------------------------------------------  -------  ------- 
 Impairment loss on property held for sale (note 20)     (0.1)    (0.4) 
 Legal and professional fees in relation to pension 
  equalisation (a)                                       (0.1)    (0.7) 
 Costs of reorganisation of the Group (b)                (1.7)    (6.8) 
 Contract provisions (c)                                 (0.5)    (6.0) 
 Intangible asset derecognition (note 16)                    -    (8.1) 
 Impairment of goodwill (note 15)                       (67.2)        - 
 Impairment of other intangible assets (note 16)         (0.9)        - 
 Costs relating to the restatement (d)                   (1.3)        - 
                                                        (71.8)   (22.0) 
-----------------------------------------------------  -------  ------- 
 Non-recurring interest costs (e)                        (0.3)        - 
-----------------------------------------------------  -------  ------- 
                                                        (72.1)   (22.0) 
-----------------------------------------------------  -------  ------- 
 

Non-recurring items in the years ending 31 March 2013 and 31 March 2012 comprise:

(a) The assumption regarding the 1997 effective date of the equalisation of retirement ages between men and women has been challenged by the Trustees of the scheme who believe that the effective date of equalisation may be 2005. The Company and the Trustees have continued to take professional advice and because they have been unable to agree a definitive position it has been necessary to seek direction from the courts on the matter. A further GBP0.1m has been incurred in the year relating to legal and professional fees to resolve the issue (2012: GBP0.7m).

(b) The Group continues to re-organise its operations and a charge of GBP1.7m is reflected as a non-recurring expense in the year. The headcount reduction programme, which also now encompasses the re-location of the accounting and finance activities of Servo Limited, represents a net GBP1.6m of the charge, with a further GBP0.1m net charge being recognised for onerous leases as part of the property rationalisation. During the prior year there were GBP6.8m of costs associated with the restructuring which comprised: a headcount reduction programme, property rationalisation and consolidation of brands under the Phoenix trading name.

(c) An additional GBP0.5m charge has been recognised in relation to exceptional contract exposures in the year (2012: GBP6.0m). The charge relates to the expected life-time losses in respect of a co-location facility in our Partner Services Division, where we recognised a GBP5.0m charge in the previous financial year. The additional provision represents a re-evaluation of the amount of expected further contracted sales that would be achieved at the site.

(d) Costs incurred in relation to the independent forensic investigation comprised of GBP1.2m of professional fees and GBP0.1m of other costs (2012: GBPnil).

(e) The accounting irregularities and subsequent restatement increased the historic margin on the banking facility, thus crystallising a further GBP0.3m of interest payable (2012: GBPnil).

8. Loss from operations

 
                                                           2013         2012 
                                                                  (restated, 
                                                                    note 40) 
                                                           GBPm         GBPm 
-----------------------------------------------------  --------  ----------- 
 Revenue                                                  250.0        260.8 
 
 Raw materials and consumables                            (7.1)        (7.8) 
 Staff costs (note 9)                                    (90.3)       (96.7) 
 Depreciation of property, plant and equipment (note 
  17)                                                    (13.8)       (14.0) 
 Amortisation of other intangible assets (note 16)        (1.6)        (2.9) 
 Impairment of goodwill (note 15)                        (67.2)            - 
 Impairment of intangible assets (note 16)                (0.9)            - 
 Loss on disposal of property, plant and equipment        (0.3)        (0.8) 
 Intangible asset derecognition (note 7, 16)                  -        (8.1) 
 Other operating charges                                (123.2)      (131.3) 
-----------------------------------------------------  --------  ----------- 
                                                         (54.4)        (0.8) 
-----------------------------------------------------  --------  ----------- 
 

The following fees were paid or are payable to the Company's auditors, PricewaterhouseCoopers LLP (2012: Deloitte LLP):

 
                                                         2013    2012 
                                                         GBPm    GBPm 
-----------------------------------------------------  ------  ------ 
 Fees payable to the Company's auditor for the audit 
  of the parent Company and consolidated financial 
  statements                                              0.1     0.1 
 Fees payable to the Company's auditor for other 
  services to the Group: 
    Audit of the Company's subsidiaries                   0.1     0.1 
 Total audit fees                                         0.2     0.2 
-----------------------------------------------------  ------  ------ 
 Taxation compliance services                               -     0.1 
 Other services                                           1.1       - 
 Total non-audit fees                                     1.1     0.1 
-----------------------------------------------------  ------  ------ 
                                                          1.3     0.3 
-----------------------------------------------------  ------  ------ 
 

Other services represent fees payable to PricewaterhouseCoopers LLP for their independent forensic investigation into the accounting irregularities and a review of the Group's accounting and control processes.

9. Staff costs

 
                                            2013   2012 
                                            GBPm   GBPm 
-----------------------------------------  -----  ----- 
 Their aggregate remuneration comprised: 
 Wages and salaries                         78.4   83.2 
 Social security costs                       9.3   10.0 
 Other pension costs (note 10)               2.4    2.3 
 Share-based payments (note 39)              0.2    1.2 
-----------------------------------------  -----  ----- 
                                            90.3   96.7 
-----------------------------------------  -----  ----- 
 

The average monthly number of employees (including Directors) was:

 
                           Number   Number 
------------------------  -------  ------- 
 Business continuity          196      226 
 Mid-market                   418      514 
 Partner services           1,636    1,764 
 Central administration        15       17 
                            2,265    2,521 
------------------------  -------  ------- 
 

The remuneration of the key management personnel of the Group, is set out below in aggregate for each of the categories specified in IAS 24 Related Party Disclosures. Further information about the remuneration of individual Directors is provided in the audited part of the Directors' Remuneration Report.

 
                                  2013   2012 
                                  GBPm   GBPm 
------------------------------  ------  ----- 
 Directors 
 Short-term employee benefits      0.9    1.0 
 Post-employment benefits          0.1    0.1 
 Termination benefits              0.3      - 
 Share based payments            (0.1)    0.5 
                                ------  ----- 
                                   1.2    1.6 
------------------------------  ------  ----- 
 

10. Retirement benefit schemes

Defined contribution scheme

The Group operates a defined contribution retirement benefit scheme. The assets of this scheme are held separately from those of the Group.

Pension costs for defined contribution schemes are as follows:

 
                                2013   2012 
                                GBPm   GBPm 
-----------------------------  -----  ----- 
 Defined contribution scheme     2.4    2.3 
-----------------------------  -----  ----- 
 

Defined benefit scheme

The Group has a defined benefit pension scheme for certain of its employees. The defined benefit pension scheme was closed to future service accrual with an effective date of 30 September 2010. Members of the scheme have been invited to make contributions into the defined contribution plan.

Under the scheme the employees are entitled to retirement benefits varying between 1.25% and 1.67% of final salary, multiplied by number of years of pensionable service, on attainment of a retirement age of 65. No other post retirement benefits are provided. The scheme is a funded scheme.

The most recent full actuarial valuation of the scheme's defined benefit obligation was carried out at 6 April 2009 and updated to 31 March 2012 by a qualified independent actuary for IAS 19 purposes. The projected unit method was used in all valuations and assets were taken into account using market values.

The major assumptions used by the actuary were:

 
                                                          2013           2012 
                                                             %              % 
---------------------------------------------  ---------------  ------------- 
 Discount rate                                            4.70           4.80 
 Expected return on equities, bonds and cash              4.89           5.39 
 Expected rate of salary increases                        4.15           4.05 
 Future pension increases                                 3.25           3.20 
 Inflation (RPI)                                          3.50           3.40 
 Inflation (CPI)                                          2.50           2.40 
 Mortality tables used                           100% of S1PxA    PCxA00(YOB) 
                                                 With CMI_2011    Males 0.8LC 
                                                  improvements        Females 
                                                     (1.2% pa)          0.6LC 
---------------------------------------------  ---------------  ------------- 
 

The Group uses CPI as the measure for inflation in increasing deferred pensions prior to retirement.

In calculating the defined benefit obligation under IAS 19 the actuary has assumed that equalisation of retirement benefits between men and women was effective from 1997. This assumption has been challenged by the trustees of the scheme who believe that the effective date of equalisation may be 2005. The Group has not yet been able to agree a definitive position with the trustees of the scheme and it has been necessary for the Group to seek direction from the courts to resolve this issue. Taking into account the legal advice received by the Group, this possible change has not been reflected in the IAS 19 assumptions used at 31 March 2013. If such a change in assumption were to be made the effect would be an increase in the present value of the defined benefit obligation as at 31 March 2013 of approximately GBP2.5m - GBP3.0m.

The current life expectancies post retirement (in years) underlying the value of the accrued liabilities for defined benefit pension scheme are:

 
                                2013            2012 
                            Male   Female   Male   Female 
-------------------------  -----  -------  -----  ------- 
 Member currently age 65    22.5     24.7   23.1     24.6 
 Member currently age 40    24.6     27.0   25.5     26.9 
-------------------------  -----  -------  -----  ------- 
 

Amounts recognised in the income statement in respect of the defined benefit scheme are as follows:

 
                                      2013    2012 
                                      GBPm    GBPm 
----------------------------------  ------  ------ 
 Interest cost                         1.1     1.1 
 Expected return on scheme assets    (1.2)   (1.3) 
----------------------------------  ------  ------ 
                                     (0.1)   (0.2) 
----------------------------------  ------  ------ 
 

Actuarial losses of GBP0.8m (2012: GBP2.0m) have been reported in the consolidated statement of comprehensive income/(expense). The cumulative amount of actuarial losses recognised in other comprehensive income/(expense) is GBP6.0m (2012: GBP5.2m).

The amount included in the balance sheet arising from the Group's obligations in respect of its defined benefit scheme is as follows:

 
                                                                2013     2012 
                                                                GBPm     GBPm 
-----------------------------------------------------------  -------  ------- 
 Present value of defined benefit obligations                 (25.0)   (23.4) 
 Fair value of scheme assets                                    26.8     22.6 
-----------------------------------------------------------  -------  ------- 
 Surplus/(deficit) in plan                                       1.8    (0.8) 
 Unrecognised surplus                                          (1.8)        - 
-----------------------------------------------------------  -------  ------- 
 Deficit in scheme and liability recognised in the balance 
  sheet                                                            -    (0.8) 
-----------------------------------------------------------  -------  ------- 
 

The present value of the economic benefits of the IAS 19 surplus in the pension scheme of GBP1.8m available on a reduction of future contributions is GBPnil. As a result the Group has not recognised this IAS 19 surplus on the balance sheet.

The Group will contribute GBP1.7m to the defined benefit pension scheme in the next financial year to eliminate the deficit over a four year period.

Movements in the present value of defined benefit obligations were as follows:

 
                                                    2013   2012 
                                                    GBPm   GBPm 
------------------------------------------------  ------  ----- 
 At 1 April 2012 and 2011                           23.4   20.7 
 Interest cost                                       1.1    1.1 
 Actuarial losses on defined benefit obligation      0.7    1.6 
 Benefits paid                                     (0.2)      - 
------------------------------------------------  ------  ----- 
 At 31 March 2013 and 2012                          25.0   23.4 
------------------------------------------------  ------  ----- 
 

Movements in the fair value of scheme assets were as follows:

 
                                              2013    2012 
                                              GBPm    GBPm 
------------------------------------------  ------  ------ 
 At 1 April 2012 and 2011                     22.6    20.0 
 Expected return on scheme assets              1.2     1.3 
 Contributions by employer                     1.5     1.7 
 Actuarial gain/(losses) on scheme assets      1.7   (0.4) 
 Benefits paid                               (0.2)       - 
------------------------------------------  ------  ------ 
 At 31 March 2013 and 2012                    26.8    22.6 
------------------------------------------  ------  ------ 
 

The fair value of the scheme assets at the balance sheet date is analysed as follows:

 
             2013   2012 
             GBPm   GBPm 
----------  -----  ----- 
 Equities    13.5   13.8 
 Bonds       13.1    8.8 
 Cash         0.2      - 
             26.8   22.6 
----------  -----  ----- 
 

The scheme assets do not include any of the Group's own financial instruments, nor any property occupied or other assets used by the Group.

The expected rate of return on the equities was determined by reference to long term historic out performance of this asset class over bonds so a view was taken that it was appropriate to take a future return rate on equities of 6.05% (2012: 6.30%) p.a. The investment return in relation to these assets is variable and as such they are considered riskier investments. This results in 'the equity risk premium' which is included in the yield on the equity investment and compensates investors for the additional risk of holding this type of investment. There is significant uncertainty about the expected size of this risk premium and this risk is managed by holding assets which are less risky in nature but have a corresponding lower return.

The expected rate of return on bonds was determined by taking a blend between the gross redemption yields on corporate and government bonds, which were the two types of bonds held within the scheme at 31 March 2013, resulting in a return rate on bonds of 3.80% (2012: 4.00%). The risk of default on these assets is considered to be small.

The expected rate of return on cash was determined by the Bank of England base rate resulting in a return rate on cash of 0.50% (2012: 0.50%).

The overall expected rate of return is calculated by weighting the individual rates in accordance with how the plan assets are invested.

The actual return on scheme assets was a gain of GBP3.0m (2012: GBP1.3m).

The history of the Group's defined benefit arrangement is as follows:

 
                                       2013     2012     2011     2010     2009 
                                       GBPm     GBPm     GBPm     GBPm     GBPm 
----------------------------------  -------  -------  -------  -------  ------- 
 Present value of defined benefit 
  obligation                         (25.0)   (23.4)   (20.7)   (22.0)   (12.6) 
 Fair value of scheme assets           26.8     22.6     20.0     16.9     11.5 
----------------------------------  -------  -------  -------  -------  ------- 
 Surplus/(deficit) in plan              1.8    (0.8)    (0.7)    (5.1)    (1.1) 
----------------------------------  -------  -------  -------  -------  ------- 
 
 Experience adjustments on 
  scheme liabilities                  (0.1)        -        -    (0.1)        - 
 Percentage of scheme liabilities      0.5%     0.0%     0.0%     0.6%     0.0% 
----------------------------------  -------  -------  -------  -------  ------- 
 
 Experience adjustments on 
  scheme assets                         1.7    (0.4)        -      3.2    (3.0) 
 Percentage of scheme assets           6.5%     1.5%     0.0%    19.2%    25.9% 
----------------------------------  -------  -------  -------  -------  ------- 
 

The sensitivities regarding the principal assumptions used to measure the scheme liabilities are set out below:

 
                                                                    Impact on 
                                                           scheme liabilities 
   Assumption      Change in assumption                                  GBPm 
--------------  ---------------------------------------  -------------------- 
 Discount rate   Decrease by 0.5ppts                          Increase by 3.0 
 Inflation       Increase by 0.25ppts                         Increase by 0.9 
 Mortality       Improved life expectancy by using 100%       Increase by 0.4 
                  of long cohort 
--------------  ---------------------------------------  -------------------- 
 

The sensitivity to the mortality assumptions represents the following life expectancies post retirement (in years):

 
                                              2013 
                                 Male        Female 
-------------------------  ----------  ------------ 
 Member currently age 65         22.9          25.1 
 Member currently age 40         25.7          28.0 
-------------------------  ----------  ------------ 
 

During the year, the Group entered into a further Defined Benefit scheme ("Other Scheme") resulting from the transfer of employees under TUPE (Transfer of Undertakings (Protection of Employment)) Regulations. Since the transfer the employees have been accruing pension benefits and the Group has been paying regular contributions into the scheme. However, the assets and liabilities both individually and in aggregate are not deemed material and as such no disclosure has been made.

In addition, the employees have the option to transfer past service benefits which would result in a bulk transfer of assets and liabilities into this Other Scheme. In view of the inherent difficulty of predicting the number of employees that are likely to transfer and the related IAS 19 actuarial assets and liabilities, the Group cannot determine the likely financial effect. However, the amount of any incremental liability arising from this matter is not expected to have a material adverse effect on the Group's consolidated financial position.

11. Finance costs and investment income

 
                                                       2013    2012 
                                                       GBPm    GBPm 
---------------------------------------------------  ------  ------ 
 Finance costs: 
 Interest on bank overdrafts and loans                (3.4)   (3.0) 
 Interest on obligations under finance leases and 
  hire purchase contracts                             (0.2)   (0.3) 
 Amortisation of loan issue costs                     (0.5)   (0.5) 
 Other interest                                       (0.1)   (0.5) 
 Interest cost on defined benefit scheme              (1.1)   (1.1) 
 Non-recurring finance costs                          (0.3)       - 
---------------------------------------------------  ------  ------ 
 Total interest expense                               (5.6)   (5.4) 
 
 Investment income: 
 Expected return on defined benefit pension scheme 
  assets                                                1.2     1.3 
 
 Net finance costs                                    (4.4)   (4.1) 
---------------------------------------------------  ------  ------ 
 

Borrowing costs included in the cost of qualifying assets during the year arose on the general borrowing pool and are calculated by applying a capitalisation rate of 5.060% (2012: 4.656%) to expenditure on such assets.

12. Taxation

The tax charge on profit from operations for the year was as follows:

 
                                           2013         2012 
                                                  (restated, 
                                                    note 40) 
                                           GBPm         GBPm 
---------------------------------------  ------  ----------- 
 Current tax: 
 UK corporation tax                         1.5          1.5 
 Adjustment in respect of prior years       0.7          0.3 
 Total current tax                          2.2          1.8 
---------------------------------------  ------  ----------- 
 Deferred tax (note 29): 
 Origination and reversal of temporary 
  differences                             (0.5)        (2.6) 
 Adjustment in respect of prior years     (0.8)        (0.1) 
 Change of rate                           (0.1)        (0.4) 
 Total deferred tax                       (1.4)        (3.1) 
---------------------------------------  ------  ----------- 
 
 Tax expense/(credit) for the year          0.8        (1.3) 
---------------------------------------  ------  ----------- 
 

Corporation tax is calculated at 24% (2012: 26%) of the estimated assessable profit for the year.

The charge/(credit) for the year can be reconciled to the loss per the income statement as follows:

 
                                                         2013             2012 
                                                                         (restated, 
                                                                           note 40) 
                                                      GBPm        %    GBPm       % 
-------------------------------------------------  -------  -------  ------  ------ 
 Loss before tax                                    (58.8)            (4.9) 
-------------------------------------------------  -------  -------  ------  ------ 
 
 Tax at the UK corporation tax rate of 24% 
  (2012: 26%)                                       (14.1)     24.0   (1.3)    26.0 
 Effects of: 
 Expenses that are not deductible in determining 
  taxable profit                                      15.0   (25.6)     0.4   (9.2) 
 Income not taxable in determining taxable 
  profit                                             (0.2)      0.3   (0.2)     4.6 
 Tax adjustments relating to share options             0.3    (0.6)       -   (0.6) 
 Adjustments in respect of prior periods             (0.1)      0.3     0.2   (2.8) 
 Change in tax rate                                  (0.1)      0.2   (0.4)     8.3 
 Tax expense/(credit) and effective tax rate 
  for the year                                         0.8    (1.4)   (1.3)    26.3 
-------------------------------------------------  -------  -------  ------  ------ 
 

The underlying(1) tax rate of 26.3% (March 2012 restated: 23.8%) is based on the forecast annual effective rate applied to underlying(1) profit before tax for the year and takes into account the impact of the enactment of the Finance Act 2012 which includes a reduction in the rate of Corporation Tax from 24% to 23% from 1 April 2013. This has had no impact on the deferred tax liability and only reduces the effective tax rate by 0.2%.

The Group's total tax charge of GBP0.8m represents an effective rate of (1.4%) (March 2012 restated: 26.3%). The reduction from the underlying(1) tax rate of 26.3% to (1.4%) reflects the tax impact of some of the non-recurring items, being the impairment of goodwill and other intangible assets, which are largely not deductible for taxation purposes. The available taxation deduction for these items amounts to GBP1.8m, which represents an effective tax rate of 2.6%.

The Government has also indicated that it intends to enact further reductions in the corporation tax rate, reducing the rate to 21% by 1 April 2014 (from the previously announced 22%) and 20% by 1 April 2015. These decreases had not been substantively enacted at the balance sheet date and therefore have not been reflected in the financial statements.

In addition to the amount charged to the income statement, the following amounts have been (credited)/charged directly to equity:

 
                             2013    2012 
                             GBPm    GBPm 
-------------------------  ------  ------ 
 Deferred tax (note 29): 
 Tax on share options         0.1   (0.1) 
 Tax on actuarial losses    (0.1)   (0.4) 
 Tax on cash flow hedge         -   (0.3) 
                                -   (0.8) 
-------------------------  ------  ------ 
 

(1) Underlying - adjusted for non-recurring items GBP72.1m (2012: GBP22.0m) and amortisation of acquired intangibles GBP1.6m (2012: GBP2.9m).

13. Earnings per share

 
                                                           2013         2012 
                                                                  (restated) 
-------------------------------------------------------  ------  ----------- 
 Underlying earnings per share excluding amortisation 
  of intangibles and non-recurring items 
  Basic                                                   14.5p        20.1p 
 ------------------------------------------------------  ------  ----------- 
  Diluted                                                 13.9p        19.4p 
 ------------------------------------------------------  ------  ----------- 
 

The calculation of the basic and diluted earnings per share is based on the following data:

Earnings

 
                                                             2013         2012 
                                                                    (restated) 
                                                             GBPm         GBPm 
------------------------------------------------------  ---------  ----------- 
 Earnings for the purposes of basic earnings per 
  share and diluted earnings per share being net 
  profit attributable to equity holders of the parent      (59.6)        (3.6) 
 Amortisation of intangibles                                  1.6          2.9 
 Non-recurring items                                         72.1         22.0 
 Tax on amortisation of intangibles and non-recurring 
  items                                                     (3.1)        (6.0) 
------------------------------------------------------  ---------  ----------- 
 Earnings for the purposes of underlying earnings 
  per share being net profit attributable to equity 
  holders of the parent excluding amortisation of 
  intangibles and non-recurring items                        11.0         15.3 
------------------------------------------------------  ---------  ----------- 
 

Number of shares

 
                                                   2013   2012 
                                                      m      m 
------------------------------------------------  -----  ----- 
 Weighted average number of Ordinary Shares for 
  the purposes of basic earnings per share         75.4   75.4 
 Effect of dilutive potential Ordinary Shares: 
 Share options                                      3.0    2.8 
------------------------------------------------  -----  ----- 
 Weighted average number of Ordinary Shares for 
  the purposes of diluted earnings per share       78.4   78.2 
------------------------------------------------  -----  ----- 
 

14. Dividends

 
                                                        2013   2012 
                                                        GBPm   GBPm 
-----------------------------------------------------  -----  ----- 
 Amounts recognised as distributions to Shareholders 
  in the year: 
 Final dividend for the year ended 31 March 2012 
  of 7.20p (2011: 7.00p) per share                       5.4    5.3 
 Interim dividend for the year ended 31 March 2013 
  of 3.70p (2012: 3.70p) per share                       2.8    2.7 
-----------------------------------------------------  -----  ----- 
                                                         8.2    8.0 
-----------------------------------------------------  -----  ----- 
 
 Proposed final dividend for the year ended 31 
  March 2013 of 4.00p (2012: 7.20p) per share            3.0    5.4 
-----------------------------------------------------  -----  ----- 
 

The interim dividend was recommended by the Board on 27 November 2012 and was paid on 9 January 2013.

The proposed final dividend was recommended by the Board on 30 May 2013 and if approved will be paid on 9 August 2013.

The proposed final dividend is subject to approval by Shareholders at the Annual General Meeting and accordingly has not been included as a liability in these financial statements.

15. Goodwill

 
                                       GBPm 
----------------------------------  ------- 
 Cost and carrying amount 
 At 1 April 2011 and 1 April 2012     181.4 
 Impairment of goodwill              (67.2) 
----------------------------------  ------- 
 At 31 March 2013                     114.2 
----------------------------------  ------- 
 

Goodwill acquired in a business combination is allocated, at acquisition, to the cash generating units (CGUs) that are expected to benefit from that business combination. CGUs represent the Group's operating segments by business line, based on the Group's management and internal reporting structure. Before recognition of impairment losses, the carrying amount of goodwill has been allocated as follows:

 
                                  31 March 2013                                       31 March 2012 
                Business                  Partner                Business                  Partner 
              Continuity   Mid-market    Services   Total      Continuity   Mid-market    Services           Total 
                    GBPm         GBPm        GBPm    GBPm            GBPm         GBPm        GBPm            GBPm 
 
 Goodwill           81.2            -        33.0   114.2            81.2         67.2        33.0           181.4 
----------  ------------  -----------  ----------  ------  --------------  -----------  ----------  -------------- 
 
 
 

The Group tests goodwill annually for impairment at 31 March or more frequently if there are indications that goodwill might be impaired.

Impairment loss

At 30 September 2012 there was an indication of impairment due to the accounting irregularities uncovered within the Mid-market business. This reduced the estimated future cash flows for this CGU to such an extent that the carrying value of its assets were greater than the recoverable amount. Consequently, a non-cash impairment charge of GBP68.1m was recognised at 30 September 2012 as a non-recurring expense; GBP67.2m related to goodwill and GBP0.9m related to other intangible assets. This goodwill arose on the acquisition of Servo Computer Services Limited on 3 November 2006 and ICM Group Plc on 29 May 2007.

The discount rate used to determine the value in use calculation at 30 September 2012 was 12%, which increased from the previous discount rate of 10% to reflect the change in risk profile as a result of the accounting irregularities uncovered.

The carrying amount of the Mid-market CGU at 31 March 2013 is GBP22.5m.

Impairment review

An impairment review has been performed at 31 March 2013. The recoverable amount of a CGU is determined on value-in-use calculations, the key assumptions used in determining the value in use calculations are set out below.

Cash flow projections

The Group prepares risk-adjusted cash flow forecasts derived from the most recent detailed financial budget approved by the Directors. The three year cash flow projections reflect the Directors' expectations of revenue, EBITDA growth and capital expenditure, based on past experience and future expectations of business performance. Cash flows beyond the three year period have been extrapolated using perpetuity growth rates.

Discount rate

The discount rate applied to a CGU represents the Group pre-tax weighted average cost of capital adjusted for the risk profile of the individual CGU.

Long-term growth rate

The long-term growth rates are determined with reference to current market conditions, external forecasts and historical trends for the Group's key end markets. The Directors have made the judgement that this long-term growth rate does not exceed the long-term average growth rate for the industry.

The assumptions used for each CGU are set out below:

 
                                    At 31 March 2013                       At 31 March 2012 
                             Business                  Partner      Business                  Partner 
                           Continuity   Mid-market    services    Continuity   Mid-market    services 
                                    %            %           %             %            %           % 
 
 Growth rate                     2.25         2.25        2.25          2.25         2.25        2.25 
 Pre-tax discount rate           11.0         12.0        12.0          11.0         10.0        12.0 
-----------------------  ------------  -----------  ----------  ------------  -----------  ---------- 
 

In assessing goodwill for impairment as at 31 March 2013, the Directors made use of the most recent detailed calculations of the recoverable amount of the Group's CGUs, prepared at 31 March 2013. Those calculations resulted in recoverable amounts exceeding the carrying values for each of the Group's CGUs.

Sensitivity to changes in assumptions

Whilst the Directors consider that their assumptions are realistic, it is possible that an impairment would be identified if any of the above key assumptions were changed significantly. The Group's impairment review is sensitive to a change in the key assumptions used. Based on the Group's sensitivity analysis, an increase in the discount rate in any of the CGUs of 5.2% or a decrease in the forecast EBITDA of 16.4% (in isolation) would lead to the carrying amount of the CGU to equal its recoverable amount.

Using a discounted cash flow methodology necessarily involves making numerous estimates and assumptions regarding revenue growth, operating margins, tax rates, appropriate discount rates, capital expenditure levels and working capital requirements. These estimates will likely differ from future actual results of operations and cash flows, and it is possible that these differences could be material. In addition, judgements are applied by the Directors in determining the level of cash-generating unit identified for impairment testing and the criteria used to determine which assets should be aggregated. A difference in assumptions could affect whether an impairment is recorded and the extent of impairment loss.

Changes in business activities or structure may also result in changes to the level of testing in future periods. Further, future events could cause the Group to conclude that impairment indicators exist and that the asset values associated with a given operation have become impaired.

16. Other intangible assets

 
                                                        Customer       Computer 
                                        Brand          contracts       software 
                                         name    & relationships    development     Total 
                                         GBPm               GBPm           GBPm      GBPm 
-----------------------------------  --------  -----------------  -------------  -------- 
 Cost 
 At 1 April 2011                         11.6               20.4            1.0      33.0 
 Derecognition (note 7)                (11.6)                  -              -    (11.6) 
-----------------------------------  --------  -----------------  -------------  -------- 
 At 1 April 2012 and 31 March 2013          -               20.4            1.0      21.4 
-----------------------------------  --------  -----------------  -------------  -------- 
 Accumulated amortisation 
 At 1 April 2011                          3.0               14.2              -      17.2 
 Charge for the year (restated)           0.5                2.2            0.2       2.9 
 Derecognition (note 7)                 (3.5)                  -              -     (3.5) 
-----------------------------------  --------  -----------------  -------------  -------- 
 At 1 April 2012 (restated)                 -               16.4            0.2      16.6 
 Charge for the year                        -                1.4            0.2       1.6 
 Impairment (note 7)                        -                0.9              -       0.9 
-----------------------------------  --------  -----------------  -------------  -------- 
 At 31 March 2013                           -               18.7            0.4      19.1 
-----------------------------------  --------  -----------------  -------------  -------- 
 Net book value 
 At 31 March 2013                           -                1.7            0.6       2.3 
-----------------------------------  --------  -----------------  -------------  -------- 
 At 31 March 2012 (restated)                -                4.0            0.8       4.8 
-----------------------------------  --------  -----------------  -------------  -------- 
 At 31 March 2011                         8.6                6.2            1.0      15.8 
-----------------------------------  --------  -----------------  -------------  -------- 
 

The impact of the accounting irregularities reduced the estimated future cash flows in the Mid-market division resulting in an impairment charge of GBP0.9m to fully write down its other intangible assets.

17. Property, plant and equipment

 
                                                          Short    Fixtures 
                                          Freehold    leasehold         and      Motor 
                                          property   properties   equipment   Vehicles   Total 
                                              GBPm         GBPm        GBPm       GBPm    GBPm 
---------------------------------------  ---------  -----------  ----------  ---------  ------ 
 Cost 
 At 1 April 2011 (restated)                   20.8          7.5        82.2        0.6   111.1 
 Reclassifications (restated)                    -          0.2       (0.2)          -       - 
 Additions                                       -          1.5        10.5          -    12.0 
 Disposals (restated)                            -        (0.2)       (4.9)          -   (5.1) 
---------------------------------------  ---------  -----------  ----------  ---------  ------ 
 At 1 April 2012                              20.8          9.0        87.6        0.6   118.0 
 Reclassifications                               -        (0.2)         0.2          -       - 
 Reclassified from held for sale (note 
  20)                                          0.7            -           -          -     0.7 
 Additions                                       -          2.0         8.1        0.1    10.2 
 Disposals                                       -            -       (1.8)          -   (1.8) 
 At 31 March 2013                             21.5         10.8        94.1        0.7   127.1 
 Accumulated depreciation 
 At 1 April 2011                               1.8          3.9        39.4        0.4    45.5 
 Charge for the year                           0.3          0.8        12.9          -    14.0 
 Disposals                                       -        (0.2)       (4.0)          -   (4.2) 
---------------------------------------  ---------  -----------  ----------  ---------  ------ 
 At 1 April 2012                               2.1          4.5        48.3        0.4    55.3 
 Reclassified from held for sale (note 
  20)                                          0.2            -           -          -     0.2 
 Charge for the year                           0.3          0.9        12.5        0.1    13.8 
 Disposals                                       -            -       (1.2)          -   (1.2) 
---------------------------------------  ---------  -----------  ----------  ---------  ------ 
 At 31 March 2013                              2.6          5.4        59.6        0.5    68.1 
---------------------------------------  ---------  -----------  ----------  ---------  ------ 
 Net book value 
 At 31 March 2013                             18.9          5.4        34.5        0.2    59.0 
---------------------------------------  ---------  -----------  ----------  ---------  ------ 
 At 31 March 2012 (restated, note 40)         18.7          4.5        39.3        0.2    62.7 
---------------------------------------  ---------  -----------  ----------  ---------  ------ 
 At 31 March 2011 (restated)                  19.0          3.6        42.8        0.2    65.6 
---------------------------------------  ---------  -----------  ----------  ---------  ------ 
 

The current year reclassifications to cost and depreciation are to re-analyse construction in progress between asset classes when they are brought into use.

Included in freehold property is land at cost of GBP4.3m (2012 restated: GBP4.0m) which is not depreciated.

The net book value of fixtures and equipment includes GBP5.0m (2012: GBP7.5m) in respect of assets held under finance leases and hire purchase contracts.

At 31 March 2013, the Group had entered into contractual capital commitments amounting to GBP0.7m (2012: GBP0.8m).

18. Derivative financial instruments

 
                                2013                  2012 
                              Liability             Liability 
                        Fair value   Notional     Fair   Notional 
                                                 value 
                              GBPm       GBPm     GBPm       GBPm 
---------------------  -----------  ---------  -------  --------- 
 Cash flow hedges 
 Interest rate swaps           1.4       30.0      1.4       30.0 
---------------------  -----------  ---------  -------  --------- 
 

On 28 April 2011 the Group entered into an interest rate swap to hedge risks associated with interest rate fluctuations on variable rates related to its revolving credit facility. The combined interest rate swaps hedge GBP30.0m until 28 April 2014 and GBP15.0m between 29 April 2014 and 28 April 2016. The interest rate swaps settle on a quarterly basis and were fixed at 2.630% - 2.695% plus applicable margins based on three months LIBOR.

Financial instruments that are measured at fair value subsequent to their initial recognition are grouped into levels 1 to 3 based on the degree to which the fair value is observable:

-- Level 1 fair value measurements are those derived from quoted prices (unadjusted) in active markets for identical assets or liabilities;

-- Level 2 fair value measurements are those derived from inputs other than quoted prices included within level 1 that are observable for the asset or liability, either directly or indirectly; and

-- Level 3 fair value measurements are those derived from valuation techniques that include inputs for the asset or liability that are not based on observable market data.

The interest rate swap is categorised as level 2 in the fair value hierarchy. There were no financial instruments measured at fair value included in level 1 or level 3 and there were no transfers between categories during the year.

19. Financial risk management

The Group's activities expose it to a variety of financial risks: market risk (including currency risk and interest rate risk), credit risk and liquidity risk.

Funding and treasury risk management is carried out under a framework of policies and guidelines approved by the Board. The Board is responsible for regular review and monitoring of treasury activity and for approval of specific transactions, the authority of which may be delegated. The Group accounting function provides regular update reports of treasury activity to the Board of Directors.

The Group does not enter into or trade financial instruments, including derivative financial instruments, for speculative purposes.

Capital risk management

The Group seeks to match long term assets with long term funding and short term assets with short term funding.

Equity, retained profits and long term fixed interest debt are used primarily to finance intangible assets and property, plant and equipment. Short term borrowings are required primarily to finance current assets.

The Group capitalisation policy seeks to maintain a strong credit rating and an appropriate funding structure whilst safeguarding the Group's ability to continue as a going concern.

The Group's capital structure consists of net debt and total equity. The following analysis summarises the components which the Group manages as capital:

 
                 2013    2012 
                 GBPm    GBPm 
--------------  -----  ------ 
 Net debt        71.3    68.8 
 Total equity    62.6   131.0 
--------------  -----  ------ 
 

Market risk

(a) Foreign exchange risk

The Group publishes its consolidated financial statements in sterling but also conducts some business in foreign currencies, mainly the US Dollar. As a result it is subject to foreign exchange currency risk due to exchange rate movements, which will affect the Group's transaction costs.

The Board periodically reviews the net exchange risk and implements strategies as appropriate. Due to the relative stability of the foreign currencies in which the Group deal and size of the foreign exchange transactions, the Group does not hedge the foreign exchange risk as the potential exposure is considered not to be material to the Group's results.

The carrying amounts of the Group's foreign currency denominated monetary assets and liabilities at the reporting date are as follows:

 
                                                    Assets       Liabilities 
                                                  2013   2012    2013    2012 
                                                  GBPm   GBPm    GBPm    GBPm 
-------------------------------------------      -----  -----  ------  ------ 
 US Dollar                                         0.2    0.8     1.4     1.2 
 Euro                                                -      -       -     0.1 
 Norwegian Kroner                                  0.2    0.1       -       - 
-----------------------------------------------  -----  -----  ------  ------ 
                                                   0.4    0.9     1.4     1.3 
 ----------------------------------------------  -----  -----  ------  ------ 
 
 

(b) Interest rate risk

The Group's policy aims to manage the interest cost of the Group within the constraints of its budget and its financial covenants. At the year end GBP55.0m of the Group's borrowings were subject to a floating rate. The Group monitor movements in the swap market and so took out an interest rate swap to hedge risks associated with interest rate fluctuations on GBP30.0m of the rolling credit facility.

The table below sets out the carrying amount of borrowings that are exposed to interest rate risk:

 
                                      2013   2012 
                                      GBPm   GBPm 
-----------------------------------  -----  ----- 
 Fixed interest rate borrowings       30.0   30.0 
 Floating interest rate borrowings    55.0   50.0 
 Total borrowings                     85.0   80.0 
-----------------------------------  -----  ----- 
 

The contractual maturity of these borrowings can be found in note 25.

Credit risk

Credit risk refers to the risk that a counterparty will default on its contractual obligations resulting in financial loss to the Group. The Group monitors its credit exposures to its counterparties via their credit rating, where applicable, or through other publicly available financial information and its own trading records.

The Group does not have any significant credit risk exposure to any single counterparty or group of counterparties having similar characteristics. The Group defines counterparties as having similar characteristics if they are connected entities. Concentration of credit risk with respect to trade receivables is limited due to the Group's customer base being large and unrelated. The credit risk on liquid funds and derivative financial instruments is limited because the counterparties are banks with high credit-ratings assigned by international credit rating agencies.

The carrying amounts of financial assets recorded in the financial statements, which is net of impairment losses, represents the Group's maximum exposure to credit risk.

Liquidity risk

The Group manages its liquidity requirements by maintaining adequate reserves, banking facilities and reserve borrowing facilities by continuously monitoring forecast and actual cash flows. All borrowing is agreed and monitored by the Board of Directors. The Group's undrawn committed borrowing facilities are shown in note 25. The Group has a policy of pooling Group cash flows in order to maximise the return on surplus cash and also utilise cash within the Group. Surplus cash is placed on short-term deposits.

The following is an analysis of the contractual undiscounted cash flows payable under financial liabilities and derivative financial instruments as at the balance sheet date. The table includes both interest and principal cash flows:

 
                                                  Due between    Due between        Due in 
                                     Due within       one and        two and    over three 
                                       one year     two years    three years         years   Total 
                                           GBPm          GBPm           GBPm          GBPm    GBPm 
----------------------------------  -----------  ------------  -------------  ------------  ------ 
 Non derivative financial 
  liabilities 
 Bank loans                                 2.9          86.2              -             -    89.1 
 Finance lease liabilities                  1.5           0.6            0.1             -     2.2 
 Other loan                                 0.4             -              -             -     0.4 
 Other non interest-bearing 
  liabilities                              37.2           0.7              -             -    37.9 
----------------------------------  -----------  ------------  -------------  ------------  ------ 
                                           42.0          87.5            0.1             -   129.6 
 Derivative financial instruments 
 Net settled interest rate 
  swaps                                     0.7           0.4            0.3             -     1.4 
 Total as at 31 March 2013                 42.7          87.9            0.4             -   131.0 
----------------------------------  -----------  ------------  -------------  ------------  ------ 
 
 Non derivative financial 
  liabilities 
 Bank loans                                 2.9           2.9           81.2             -    87.0 
 Finance lease liabilities                  3.1           1.4            0.5             -     5.0 
 Other non interest-bearing 
  liabilities (restated)                   40.5           1.1              -             -    41.6 
----------------------------------  -----------  ------------  -------------  ------------  ------ 
                                           46.5           5.4           81.7             -   133.6 
 Derivative financial instruments 
 Net settled interest rate 
  swaps                                     0.5           0.5            0.3           0.1     1.4 
 Total as at 31 March 2012                 47.0           5.9           82.0           0.1   135.0 
----------------------------------  -----------  ------------  -------------  ------------  ------ 
 

Notional interest is included for the period from the year end up to the contractual maturity date of the debt, calculated on the amount of debt drawn down at the year end.

Floating rate interest has been estimated using a future interest rate curve as at 31 March. The cash flow movements in the interest rate swap are expected to affect the statement of income in the same period in which they occur.

Sensitivity analysis

Financial instruments affected by market risk include borrowings, deposits and derivative financial instruments. The following analysis, required by IFRS 7, is intended to illustrate the sensitivity to changes in market variables, being UK interest rates and the US dollar, Euro and Norwegian Kroner to sterling exchange rates on the Group's financial instruments.

The analysis excludes the impact of movements in market variables on the carrying value of pension and other post-retirement benefits obligations and provisions.

The sensitivity analysis has been prepared on the basis that the amount of net debt, the ratio of fixed to floating interest rates of the debt and the derivative portfolio and the proportion of financial instruments in foreign currencies are all constant on the basis of the hedge designations in place at 31 March 2013 and 31 March 2012 respectively.

The following table shows the illustrative effect on the income statement and items that are recognised directly in equity that would result from reasonably possible movements in changes in UK interest rates, before the effects of tax.

 
                                                          2013                    2012 
                                                      Income                  Income 
                                                   statement     Equity    statement     Equity 
                                                         -/+        -/+          -/+        -/+ 
                                                        GBPm       GBPm         GBPm       GBPm 
-------------------------------------------      -----------  ---------  -----------  --------- 
 UK interest rates +/- 0.50ppts                          0.3          -          0.4          - 
-----------------------------------------------  -----------  ---------  -----------  --------- 
 
 

A 10% change in the US dollar, Euro and Norwegian Kroner to sterling exchange rates has a minimal impact on the income statement and equity.

Fair value of financial instruments

The fair values of financial assets and liabilities have been calculated by discounting expected cash flows at prevailing rates at 31 March. There were no significant differences between book and fair values on this basis and therefore no further information is disclosed. Details of the fair values of derivatives are given in note 18.

20. Assets held for sale

Assets held for sale of GBP1.0m (2012: GBP2.3m) consist of properties held in the Mid-market Services Division.

During the year one of the properties classed as held for sale at 31 March 12 was sold for GBP0.7m. Another property was brought back into use and was reclassified to property, plant and equipment at its carrying amount of GBP0.5m (see note 17).

The remainder of the assets were classed as held for sale at 31 March 2008. Due to market conditions outside of the Group's control they remained unsold at 31 March 2013. Management are still committed to selling the remaining assets, are actively marketing them at a price reasonable given the change in market conditions and anticipate the sale will occur in the next financial year.

An impairment loss of GBP0.1m (2012: GBP0.4m) has been recognised in the year on properties held for sale and reflects the difference between their carrying value and their estimated fair value in the market less costs of sale.

21. Subsidiaries

The significant subsidiaries included within the Group accounts at 31 March 2013 are as follows:

 
 Name of subsidiary          Country of registration   Class of share   Nature of business 
                                                        capital held 
--------------------------  ------------------------  ---------------  ------------------------- 
 Phoenix IT Services         England and Wales         Ordinary         Provision of information 
  Limited                                                                technology services 
 Trend Network Services      England and Wales         Ordinary         Provision of information 
                                                                         technology, networking 
                                                                         support 
                                                                         and infrastructure 
                                                                         services 
 ICM Business Continuity     England and Wales         Ordinary         Provision of business 
  Services Limited                                                       continuity and IT 
                                                                         disaster recovery 
                                                                         services 
 ICM Continuity Consulting   England and Wales         Ordinary         Software development 
  Limited                                                                and support 
 Servo Limited               England and Wales         Ordinary         Provision of information 
                                                                         technology services 
                                                                         and systems 
 ICM Computer Group          Scotland                  Ordinary         Provision of information 
  (Scotland) Limited                                                     technology services 
                                                                         and systems 
 Aghoco 1000 Limited         England and Wales         Ordinary         Provision of information 
                                                                         technology services 
--------------------------  ------------------------  ---------------  ------------------------- 
 

22. Inventories

 
                   2013         2012 
                          (restated, 
                            note 40) 
                   GBPm         GBPm 
----------------  -----  ----------- 
 Service stocks    10.6         13.1 
----------------  -----  ----------- 
 

During the year GBP5.8m (2012: GBP6.3m) was recognised as an expense to the Consolidated Income Statement in relation to the systematic write down of service stock over the period of its consumption within the business.

23. Trade and other receivables

Trade and other receivables at the balance sheet date comprise:

 
                                    2013         2012 
                                           (restated) 
                                    GBPm         GBPm 
---------------------------------  -----  ----------- 
 Included within current assets: 
 Trade receivables                  41.7         36.7 
 Other receivables                   4.2          4.8 
 Prepayments and accrued income     16.9         16.0 
---------------------------------  -----  ----------- 
                                    62.8         57.5 
---------------------------------  -----  ----------- 
 

The Group's trade receivables are stated after allowances for bad and doubtful debts based on management's assessment of creditworthiness, an analysis of which is as follows:

 
                                          2013   2012 
                                          GBPm   GBPm 
--------------------------------------  ------  ----- 
 Balance at the beginning of the year      2.2    0.5 
 Increase in provision                     1.2    1.7 
 Amounts utilised                        (2.5)      - 
 Balance at the end of the year            0.9    2.2 
--------------------------------------  ------  ----- 
 

As at 31 March 2013, trade receivables of GBP5.8m (2012 restated: GBP6.5m) were past due but not impaired. The ageing of these trade receivables from due date is as follows:

 
                  2013         2012 
                         (restated, 
                           note 40) 
                  GBPm         GBPm 
---------------  -----  ----------- 
 Under 30 days     3.6          4.2 
 30 - 60 days      1.0          0.9 
 60 - 90 days      0.4          0.8 
 90 - 120 days     0.2          0.5 
 Over 120 days     0.6          0.1 
---------------  -----  ----------- 
 Total             5.8          6.5 
---------------  -----  ----------- 
 

Concentration of credit risk with respect to trade receivables is limited due to the Group's customer base being large and unrelated. Therefore, the Directors believe the credit quality of the assets that are neither past due nor impaired are good and no further provision is required.

The Directors consider that the carrying amount of trade and other receivables approximates their fair value due to their short maturities.

24. Cash and cash equivalents

 
                              2013         2012 
                                     (restated, 
                                       note 40) 
                              GBPm         GBPm 
---------------------------  -----  ----------- 
 Cash and cash equivalents    16.0         15.2 
---------------------------  -----  ----------- 
 

Cash and cash equivalents comprise cash held by the Group and short-term bank deposits with an original maturity of three months or less. The carrying amount of these assets approximates their fair value.

Net cash and cash equivalents are held in the following currencies; those held in currencies other than sterling have been converted into sterling at year-end exchange rates.

 
                     2013         2012 
                            (restated, 
                              note 40) 
                     GBPm         GBPm 
------------------  -----  ----------- 
 Sterling            15.7         15.0 
 US Dollar            0.1          0.1 
 Norwegian Kroner     0.2          0.1 
------------------  -----  ----------- 
                     16.0         15.2 
------------------  -----  ----------- 
 

25. Bank loans

The following table analyses bank borrowings, excluding bank overdrafts:

 
                     2013   2012 
                     GBPm   GBPm 
------------------  -----  ----- 
 Non-current: 
 Bank loans          84.8   79.3 
 Total borrowings    84.8   79.3 
------------------  -----  ----- 
 

Total borrowings are repayable as follows:

 
                                                        2013   2012 
                                                        GBPm   GBPm 
-----------------------------------------------------  -----  ----- 
 In more than one year but not more than two years      84.8      - 
 In more than two years but not more than five years       -   79.3 
                                                        84.8   79.3 
-----------------------------------------------------  -----  ----- 
 

All bank borrowings are denominated in sterling and are stated net of unamortised issue costs.

The Group debt facilities represent a GBP90.0m syndicated rolling credit facility due for repayment in full in August 2014. Interest is charged at LIBOR plus margin, where the margin is dependent upon the Group's net debt: EBITDA ratio ranging from 2.00 to 3.00%. The Company and certain subsidiaries (as guarantor) have entered into a composite guarantee in favour of the syndicated lenders on account of the Company and certain subsidiaries (as principal).

The Directors estimate the fair value of the Group's bank borrowings to be equivalent to its book value. At 31 March 2013, of the total committed borrowing facilities of GBP90.0m (2012: GBP90.0m), the Group had available GBP5.0m (2012: GBP10.0m) of undrawn facilities.

In addition the Group has an uncommitted overdraft facility of GBP10.0m which is renewable annually in August and was undrawn at 31 March 2013.

The Group refinanced its facilities on 31 May 2013 and entered into a GBP40.0m term loan and a GBP50.0m revolving credit facility with its existing lenders; Barclays Bank plc, HSBC Bank plc, The Royal Bank of Scotland plc and Clydesdale Bank plc. Further information can be found in note 42.

26. Trade and other payables

Trade and other payables principally comprise the following amounts:

 
                                             2013         2012 
                                                    (restated, 
                                                      note 40) 
                                             GBPm         GBPm 
------------------------------------------  -----  ----------- 
 Included within non-current liabilities: 
 Other payables                               5.1          4.5 
------------------------------------------  -----  ----------- 
 Included within current liabilities: 
 Trade payables                              22.3         25.8 
 Other payables                               4.8          2.8 
 Social security and other taxes              9.0          7.9 
 Accruals                                    11.3         13.1 
------------------------------------------  -----  ----------- 
                                             47.4         49.6 
------------------------------------------  -----  ----------- 
 

As at 31 March 2013, trade payables of the Group were equivalent to 53 days (2012 restated: 56 days).

The Directors consider that the carrying amount of trade payables approximates their fair value.

27. Obligations under finance leases and hire purchase contracts

 
                                                                                     Present 
                                                                 Minimum             value of 
                                                              lease payments         minimum 
                                                                                  lease payments 
                                                          -------------------  ------------------ 
                                                               2013      2012      2013      2012 
                                                               GBPm      GBPm      GBPm      GBPm 
--------------------------------------------------------  ---------  --------  --------  -------- 
 Amounts payable under finance leases and hire purchase 
  contracts: 
 Within one year                                                1.5       3.1       1.4       3.0 
 In the second to fifth years inclusive                         0.7       1.9       0.7       1.7 
                                                                2.2       5.0       2.1       4.7 
 Less: future finance charges                                 (0.1)     (0.3) 
--------------------------------------------------------  ---------  -------- 
 Present value of lease obligations                             2.1       4.7 
 Less: amounts due for settlement within 12 months            (1.4)     (3.0) 
--------------------------------------------------------  ---------  -------- 
 Amounts due for settlement after 12 months                     0.7       1.7 
--------------------------------------------------------  ---------  -------- 
 

It is the Group's policy to lease certain of its fixtures and equipment under finance leases and hire purchase contracts. The average term is 5 years. Interest rates are fixed at the contract date. All leases are on a fixed repayment basis and no arrangements have been entered into for contingent rental payments.

All lease and hire purchase obligations are denominated in sterling.

There is no material difference between the minimum lease payments and the present value of the minimum lease payments.

The fair value of the Group's lease and hire purchase obligations approximates their carrying amount.

The Group's obligations under finance leases and hire purchase contracts are secured by the lessors' charges over the leased assets.

28. Provisions

 
                               2013   2012 
                               GBPm   GBPm 
----------------------------  -----  ----- 
 Onerous contract provision     5.2    6.2 
 Restructuring provision        1.6    4.1 
 Dilapidation provision         5.3    5.1 
                               12.1   15.4 
 
 Current                        4.0    5.9 
 Non-current                    8.1    9.5 
----------------------------  -----  ----- 
                               12.1   15.4 
----------------------------  -----  ----- 
 
 
                                      Onerous 
                                     contract     Restructuring     Dilapidation 
                                    provision         provision        provision     Total 
                                         GBPm              GBPm             GBPm      GBPm 
--------------------------------  -----------  ----------------  ---------------  -------- 
 Balance at the start of the 
  year                                    6.2               4.1              5.1      15.4 
 Additional provision in the 
  year                                    1.4               1.5              0.2       3.1 
 Utilisation of provision               (1.6)             (1.6)                -     (3.2) 
 Reversal of provision                  (0.8)             (2.4)                -     (3.2) 
 Balance at the end of the year           5.2               1.6              5.3      12.1 
--------------------------------  -----------  ----------------  ---------------  -------- 
 

Included in the onerous contract provision is GBP4.2m (2012: GBP5.0m) relating to a single loss making contract for a licensed co-location facility. The contract has 3 years left until expiry and the provision represents management's best estimate of the Group's liability. The onerous contract provision also includes an onerous lease provision relating to leasehold properties which end between April 2013 and February 2016.

The restructuring provision is management's best estimate in relation to redundancy costs which have incurred as a result of the reorganisation. It is expected to be used within the next 12 months.

The dilapidations provision relates to the obligation to reinstate certain properties to their former condition at the end of their leases which end between July 2013 and September 2022.

29. Deferred tax

The following are the major deferred tax assets and liabilities recognised by the Group and movements thereon during the current and prior year.

 
                                                        Accelerated    Share                 Retirement 
                                          Intangible            tax   option                    benefit 
                                Hedging       assets   depreciation    costs   Provisions   obligations   Total 
                                   GBPm         GBPm           GBPm     GBPm         GBPm          GBPm    GBPm 
-----------------------------  --------  -----------  -------------  -------  -----------  ------------  ------ 
 At 1 April 2011                      -        (3.0)          (2.7)      0.4          0.7           0.2   (4.4) 
 Credit/(charge) to income 
  (restated, note 40)                 -          2.4            0.6      0.3        (0.2)         (0.4)     2.7 
 Credit to equity                   0.3            -              -      0.1            -           0.5     0.9 
 Effect of change in tax 
  rate 
          - income statement          -          0.3            0.2    (0.1)        (0.1)           0.1     0.4 
          - equity                    -            -              -        -            -         (0.1)   (0.1) 
 At 1 April 2012 (restated, 
  note 40)                          0.3        (0.3)          (1.9)      0.7          0.4           0.3   (0.5) 
 Credit/(charge) to income            -            -            1.1    (0.2)          0.9         (0.4)     1.4 
 (Charge)/credit to equity            -            -              -    (0.1)            -           0.1       - 
 At 31 March 2013                   0.3        (0.3)          (0.8)      0.4          1.3             -     0.9 
-----------------------------  --------  -----------  -------------  -------  -----------  ------------  ------ 
 

Deferred tax assets and liabilities are offset where the Group has a legally enforceable right to do so. The following is the analysis of the deferred tax balances (after offset) for financial reporting purposes:

 
                              2013         2012 
                                     (restated, 
                                       note 40) 
                              GBPm         GBPm 
--------------------------  ------  ----------- 
 Deferred tax assets           2.0          1.7 
 Deferred tax liabilities    (1.1)        (2.2) 
                               0.9        (0.5) 
--------------------------  ------  ----------- 
 

A net deferred tax asset of GBP0.9m has been recognised as the Group considers it is probable that there will be sufficient taxable profits for the future deductions to be utilised.

At 31 March 2013 GBP1.5m (2012 restated: GBP1.1m) of the deferred tax asset and GBP0.9m (2012 restated: GBP1.1m) of the deferred tax liability is expected to be settled after more than one year.

At 31 March 2013 the Group had capital losses carried forward in respect of which no deferred tax assets were recognised amounting to GBP3.6m (2012: GBP1.7m). The Group's capital losses have no expiry date restrictions.

30. Share capital

 
                                                  Authorised          Allotted and fully 
                                                                             paid 
                                                   Number    GBPm          Number    GBPm 
---------------------------------------      ------------  ------   -------------  ------ 
 Ordinary shares of 1p each 
 At 1 April 2011                              100,000,000     1.0      75,221,874     0.8 
 Exercise of share options                              -       -          26,500       - 
 Shares transferred to the employee                     -       -         131,976       - 
  benefit trust 
---------------------------------------      ------------  ------   -------------  ------ 
 At 1 April 2012 and 31 March 
  2013                                        100,000,000     1.0      75,380,350     0.8 
---------------------------------------      ------------  ------   -------------  ------ 
 
 

A total of 61,468 Ordinary Shares are held by the employee benefit trust (2012: 105,015), for which the right to receive dividends has been waived.

The Company has one class of ordinary share capital which carries no right to fixed income.

31. Share premium account

 
                                      GBPm 
-----------------------------------  ----- 
 At 1 April 2011                      37.5 
 Premium on issue of shares            0.1 
-----------------------------------  ----- 
 At 1 April 2012 and 31 March 2013    37.6 
-----------------------------------  ----- 
 

32. Merger reserve

 
                                                    GBPm 
-------------------------------------------------  ----- 
 At 1 April 2011, 1 April 2012 and 31 March 2013    57.5 
-------------------------------------------------  ----- 
 

In accordance with section 612 of the Companies Act 2006, the premium on ordinary shares issued in relation to acquisitions is recorded as a merger reserve. The reserve is not distributable but can be used to make a bonus issue on fully paid shares or to make a transfer to the profit and loss reserve, an amount equal to the amount that has become realised, on either the disposal or write down of the related investment.

33. Other reserves

 
 
                                                 Hedging      Shares 
                                                                  to 
                                                 Reserve   be Issued   Total 
                                                    GBPm        GBPm    GBPm 
----------------------------------------------  --------  ----------  ------ 
 At 1 April 2011                                       -         1.4     1.4 
 Share option expense                                  -         1.2     1.2 
 Transfer to retained earnings on exercise of 
  share options                                        -       (0.1)   (0.1) 
 Deferred tax on shares to be issued reserve           -         0.1     0.1 
 Loss recognised on cash flow hedge                (1.4)           -   (1.4) 
 Deferred tax on cash flow hedge                     0.3           -     0.3 
 At 1 April 2012                                   (1.1)         2.6     1.5 
 Share option expense                                  -         0.2     0.2 
 Transfer to retained earnings on exercise of 
  share options                                        -       (0.1)   (0.1) 
 Deferred tax on shares to be issued reserve           -       (0.1)   (0.1) 
 At 31 March 2013                                  (1.1)         2.6     1.5 
----------------------------------------------  --------  ----------  ------ 
 

Other reserves are shown net of taxation, as appropriate.

Hedging reserve

The hedging reserve represents hedging gains and losses recognised on the effective portion of cash flow hedges. The cumulative deferred gain or loss on the hedge is recognised in profit or loss when the hedged transaction impacts the profit or loss, or is included as a basis adjustment to the non-financial hedged item, consistent with the applicable accounting policy.

Shares to be issued

Shares to be issued represents amounts expensed in the income statement in connection with awards made under the Group's share option scheme less any exercises or lapses of such awards.

34. Retained earnings/(losses)

 
                                            GBPm 
---------------------------------------  ------- 
 At 1 April 2011 (restated)                 46.7 
 Movement on pension deficit               (2.0) 
 Deferred tax on pension reserve             0.4 
 Exercise of share options                   0.1 
 Loss for the year (restated, note 40)     (3.6) 
 Dividends                                 (8.0) 
 At 1 April 2012 (restated, note 40)        33.6 
 Movement on pension deficit               (0.8) 
 Deferred tax on pension reserve             0.1 
 Exercise of share options                   0.1 
 Loss for the year                        (59.6) 
 Dividends                                 (8.2) 
---------------------------------------  ------- 
 At 31 March 2013                         (34.8) 
---------------------------------------  ------- 
 

35. Notes to the cash flow statement

 
                                                    2013         2012 
                                                           (restated, 
                                                             note 40) 
                                                    GBPm         GBPm 
-----------------------------------------------  -------  ----------- 
 Loss from operations                             (54.4)        (0.8) 
 Adjustments for: 
 Depreciation of property, plant and equipment      13.8         14.0 
 Loss on disposal of property, plant and 
  equipment                                          0.3          0.8 
 Impairment of property held for sale                0.1          0.4 
 Impairment of goodwill                             67.2            - 
 Impairment of other intangible assets               0.9            - 
 Intangible asset derecognition                        -          8.1 
 Amortisation of intangibles                         1.6          2.9 
 Share option costs                                  0.2          1.2 
 Retirement benefit - difference between 
  contribution and amounts charged                 (1.5)        (1.7) 
 Operating cash flows before movements 
  in working capital                                28.2         24.9 
 Decrease in inventories                             2.5          0.2 
 Increase in receivables                           (5.3)        (6.0) 
 (Decrease)/increase in payables                   (4.9)          8.3 
 (Decrease)/increase in deferred income            (2.7)          1.5 
-----------------------------------------------  -------  ----------- 
 Cash generated by operations                       17.8         28.9 
 Income taxes refund/(paid)                          1.6        (8.4) 
 Interest paid                                     (3.6)        (3.4) 
-----------------------------------------------  -------  ----------- 
 Net cash from operating activities                 15.8         17.1 
-----------------------------------------------  -------  ----------- 
 

Additions to fixtures and equipment during the year amounting to GBP0.8m (2012: GBPnil) were financed by new finance leases.

36. Reconciliation of net borrowings

 
                                                       2013         2012 
                                                              (restated, 
                                                                note 40) 
                                                       GBPm         GBPm 
--------------------------------------------------  -------  ----------- 
 Increase in cash and cash equivalents during the 
  year                                                  0.8          0.5 
 Movement in borrowings                               (3.3)        (5.8) 
 Movement in net borrowings during the year           (2.5)        (5.3) 
 Net borrowings brought forward                      (68.8)       (63.5) 
--------------------------------------------------  -------  ----------- 
 Net borrowings carried forward                      (71.3)       (68.8) 
--------------------------------------------------  -------  ----------- 
 Cash and cash equivalents                             16.0         15.2 
 Other current borrowings                             (1.8)        (3.0) 
 Non-current borrowings                              (85.5)       (81.0) 
--------------------------------------------------  -------  ----------- 
 Net borrowings carried forward                      (71.3)       (68.8) 
--------------------------------------------------  -------  ----------- 
 

37. Operating lease arrangements

The Group as lessee

 
                                                             2013   2012 
                                                             GBPm   GBPm 
----------------------------------------------------------  -----  ----- 
 Minimum lease payments under operating leases recognised 
  in income for the year                                      8.7    9.2 
----------------------------------------------------------  -----  ----- 
 

At the balance sheet date, the Group had outstanding commitments for future minimum lease payments under non-cancellable operating leases, which fall due as follows:

 
                                           2013   2012 
                                           GBPm   GBPm 
----------------------------------------  -----  ----- 
 Within one year                           11.7   13.9 
 In the second to fifth years inclusive    31.6   35.5 
 After five years                          18.2   11.5 
----------------------------------------  -----  ----- 
                                           61.5   60.9 
----------------------------------------  -----  ----- 
 

Operating lease payments represent rentals payable by the Group for land and buildings, fixtures and fittings, equipment and motor vehicles.

38. Contingent Liabilities

Provision is made for the Directors' best estimate of all known legal claims and all legal actions in progress. The Group takes legal advice as to the likelihood of success of claims and actions and no provision is made where the Directors consider, based on advice, that the action is unlikely to succeed or a sufficiently reliable estimate of the potential obligation cannot be made. The Group has no material claims or actions as at 31 March 2013 (31 March 2012: GBPnil), other than an outstanding potential claim relating to this year which the Board believe is fully covered by insurance and the pension equalisation dispute. The Group has not yet been able to agree a definitive position with the trustees of the scheme and it has been necessary for the Group to seek direction from the courts to resolve this issue. Taking into account the legal advice received by the Group, this possible change has not been reflected in the IAS 19 assumptions used at 31 March 2013. If such a change in assumption were to be made the effect would be an increase in the present value of the defined benefit obligation as at 31 March 2013 of approximately GBP2.5m - GBP3.0m (31 March 2012: GBP2.0m - GBP2.5m).

During the year, the Group entered into a further Defined Benefit scheme ("Other Scheme") resulting from the transfer of employees under TUPE (Transfer of Undertakings (Protection of Employment)) Regulations. The employees have the option to transfer past service benefits which would result in a bulk transfer of assets and liabilities into this Other Scheme. In view of the inherent difficulty of predicting the number of employees that are likely to transfer and the related IAS 19 actuarial assets and liabilities, the Group cannot determine the likely financial effect. However, the amount of any incremental liability arising from this matter is not expected to have a material adverse effect on the Group's consolidated financial position.

39. Share-based payments

Equity-settled share option plans

The Company has operated the following equity-settled share option plans during the year:

Employee Share Plan (ESP)

Enterprise Management Incentive Plan (EMI)

Performance Share Plan (PSP)

Post flotation, no further awards will be made under the ESP or the EMI plan.

The general terms and conditions of each plan are as follows:

 
                           ESP                       EMI                            PSP 
------------------------  ------------------------  -----------------------------  ----------------------------- 
 Exercise price:           Agreed market price       All grants under               All awards made under 
                            of the Company's          the EMI plan were              the PSP have a nil 
                            shares at date of         made at prices higher          exercise price. The 
                            grant                     than the agreed                number of options 
                                                      market price of                granted to eligible 
                                                      the Company's shares           Group employees is 
                                                      at the date of grant.          determined as a proportion 
                                                      The grant prices               of base salary using 
                                                      reflected the grant            the average of the 
                                                      prices of option               middle market quotes 
                                                      rights under the               for the Company's 
                                                      ESP waived by option           shares for the three 
                                                      holders prior to               days immediately 
                                                      the adoption of                prior to grant. 
                                                      the EMI plan. 
 
 Vesting period:           Generally three           Vesting of all EMI             Three years from 
                            years from the date       plan options was               the date of grant. 
                            of grant                  conditional upon 
                                                      the flotation of 
                                                      the Company. Consequently, 
                                                      all the EMI plan 
                                                      options vested in 
                                                      November 2004. 
 
 Lapse date:               Generally options         All EMI plan options           PSP options lapse 
                            granted under the         automatically lapse            if they remain unexercised 
                            ESP automatically         if they remain unexercised     after a period of 
                            lapse if they remain      after a period of              ten years from the 
                            unexercised after         ten years from the             date of grant. Furthermore, 
                            a period of seven         date of grant. Furthermore,    options are forfeited 
                            years from the date       options are forfeited          if the option holder 
                            of grant. Furthermore,    if the option holder           ceases to be a Group 
                            generally options         ceases to be a Group           employee before exercising 
                            granted under the         employee before                the option. 
                            ESP are forfeited         exercising the option. 
                            if the option holder 
                            ceases to be a Group 
                            employee before 
                            exercising the option. 
 
 Performance conditions:   None                      None.                          i) Scheme 1: EPS 
                                                                                     The PSP awards are 
                                                                                     subject to achieving 
                                                                                     a performance condition 
                                                                                     related to average 
                                                                                     annual growth in 
                                                                                     either EPS or profit 
                                                                                     growth over a three-year 
                                                                                     period of between 
                                                                                     5% and 20% per annum. 
                                                                                     This results in between 
                                                                                     20% and 100% of the 
                                                                                     options granted vesting. 
                                                                                     Performance between 
                                                                                     these points is on 
                                                                                     a progressive scale. 
 
                                                                                     ii) Scheme 2: TSR 
                                                                                     The extent to which 
                                                                                     options vest depend 
                                                                                     on the Group's performance 
                                                                                     over the three-year 
                                                                                     period following 
                                                                                     the award date. The 
                                                                                     PSP awards are subject 
                                                                                     to the Group's total 
                                                                                     shareholder return 
                                                                                     (TSR) performance 
                                                                                     which will be measured 
                                                                                     against the companies 
                                                                                     comprising the FTSE 
                                                                                     All Share Index (excluding 
                                                                                     FTSE 100 Index and 
                                                                                     investment trust 
                                                                                     companies). 
 
 

ESP

 
                                               2013                  2012 
                                                   Weighted              Weighted 
                                                    average               average 
                                                   exercise              exercise 
                                        Options       price    Options      price 
------------------------------------  ---------  ----------  ---------  --------- 
 Balance at the start of the year             -           -     62,500       194p 
 Exercised during the year                    -           -   (25,000)       186p 
 Expired during the year                      -           -   (37,500)       200p 
 Outstanding at the end of the year           -           -          -          - 
 Exercisable at the end of the year           -           -          -          - 
------------------------------------  ---------  ----------  ---------  --------- 
 

EMI

 
                                              2013                 2012 
                                                 Weighted             Weighted 
                                                  average              average 
                                                 exercise             exercise 
                                       Options      price   Options      price 
------------------------------------  --------  ---------  --------  --------- 
 Balance at the start of the year      108,500        79p   110,000        80p 
 Exercised during the year                   -          -   (1,500)        96p 
 Forfeited during the year             (9,000)        51p 
 Outstanding at the end of the year     99,500        82p   108,500        79p 
 Exercisable at the end of the year     99,500        82p   108,500        79p 
------------------------------------  --------  ---------  --------  --------- 
 

PSP

 
                                                2013                    2012 
                                                     Weighted               Weighted 
                                                      average                average 
                                                     exercise               exercise 
                                           Options      Price     Options      price 
------------------------------------  ------------  ---------  ----------  --------- 
 Balance at the start of the year        3,204,876          -   2,237,646          - 
 Granted during the year                 1,805,000          -   1,383,071          - 
 Exercised during the year                (39,327)          -    (42,284)          - 
 Forfeited during the year             (1,497,097)          -    (46,022)          - 
 Expired during the year                 (764,000)          -   (327,535)          - 
------------------------------------  ------------  ---------  ----------  --------- 
 Outstanding at the end of the year      2,709,452          -   3,204,876          - 
 Exercisable at the end of the year         61,453          -     105,000          - 
------------------------------------  ------------  ---------  ----------  --------- 
 

The weighted average share price at the date of exercise for share options exercised during the year was 175p for PSP.

The options outstanding at 31 March 2013 had a weighted average exercise price of 3p, and a weighted average remaining contractual life of 8 years. In 2012 options were granted on 8 June 2011, 5 August 2011, 29 November 2011 and 8 February 2012. The aggregate of the estimated fair values of the options granted on those dates was GBP2.2m.

In 2013 options were granted on 14 August 2012 and 7 December 2012. On 25 October 2012 the options granted on 14 August 2012 were modified to reflect an averaging period of 1 month beginning 3 September 2012 rather than the 3 months prior to the grant date. The aggregate of the estimated fair values of the options granted on 14 August 2012 and 7 December 2012 was GBP1.7m. Including the incremental fair value as a result of the modification, the aggregate of the estimated fair values of the options granted during the year was GBP1.9m.

The weighted average fair value of the share options granted (excluding the modification) during the year was calculated using a stochastic model, with the following assumptions and inputs:

 
                                       2013       2012 
---------------------------------  --------  --------- 
 Weighted average share price       GBP1.95    GBP2.36 
 Weighted average exercise price        Nil        Nil 
 Expected volatility                    39%        44% 
 Expected life                      3 years    3 years 
 Weighted average risk-free rate        n/a        n/a 
 Weighted average dividend yield      5.62%      4.52% 
---------------------------------  --------  --------- 
 

The fair value of the share options modified during the year was calculated using a stochastic model, with the following assumptions and inputs:

 
                                       2013 
---------------------------------  -------- 
 Weighted average share price       GBP1.74 
 Weighted average exercise price        Nil 
 Expected volatility                    44% 
 Expected life                      3 years 
 Weighted average risk-free rate        n/a 
 Weighted average dividend yield      6.31% 
---------------------------------  -------- 
 

Expected volatility was determined by calculating the historical volatility of the Group's share price over the previous three years and by comparison with comparable companies.

Other share-based plans

The Company introduced a Share Incentive Plan on flotation. All employees were entitled to apply for free shares up to a value of GBP1,250 depending on their period of service. The Company issued 259,558 shares in connection with this award.

In addition, employees are able to buy shares by deduction from their pre-tax salary. Under the current SIP legislation this is restricted to

a maximum of GBP1,500 in each tax year or, if less, 10% of salary.

The Group recognised total expense of GBP0.2m relating to equity-settled share-based payment transactions in 2013 (2012: GBP1.2m).

40. Error restatement

The accounting irregularities are discussed in the Business Review. The impact of the prior year adjustments on the Group's income, equity and cash flows arising from the restatement exercise are summarised below.

Reconciliation of consolidated income statement

 
                                             Year to 31 March 2012 
                                  As previously 
                                       reported   Error restatement   Restated 
                                           GBPm                GBPm       GBPm 
-------------------------------  --------------  ------------------  --------- 
 Continuing operations 
 Revenue                                  264.6               (3.8)      260.8 
 
 Profit from operations before 
  amortisation of intangibles              10.8               (8.7)        2.1 
 Amortisation of intangibles              (2.9)                   -      (2.9) 
-------------------------------  --------------  ------------------  --------- 
 Profit/(loss) from operations              7.9               (8.7)      (0.8) 
 Investment income                          1.3                   -        1.3 
 Finance costs                            (5.4)                   -      (5.4) 
 Profit/(loss) before tax                   3.8               (8.7)      (4.9) 
 Taxation                                 (1.0)                 2.3        1.3 
-------------------------------  --------------  ------------------  --------- 
 Profit/(loss) for the year                 2.8               (6.4)      (3.6) 
-------------------------------  --------------  ------------------  --------- 
 

Reconciliation of consolidated balance sheet

 
                                                 As at 31 March 2011 
                                     As previously 
                                          reported   Error restatement   Restated 
                                              GBPm                GBPm       GBPm 
----------------------------------  --------------  ------------------  --------- 
 Non-current assets 
 Goodwill                                    181.4                   -      181.4 
 Other intangible assets                      15.8                   -       15.8 
 Property, plant and equipment                65.9               (0.3)       65.6 
                                             263.1               (0.3)      262.8 
----------------------------------  --------------  ------------------  --------- 
 Current assets 
 Inventories                                  13.4               (0.1)       13.3 
 Trade and other receivables                  56.5               (5.0)       51.5 
 Cash and cash equivalents                    15.8               (1.1)       14.7 
----------------------------------  --------------  ------------------  --------- 
                                              85.7               (6.2)       79.5 
 Assets held for sale                          2.7                   -        2.7 
----------------------------------  --------------  ------------------  --------- 
                                              88.4               (6.2)       82.2 
----------------------------------  --------------  ------------------  --------- 
 Total assets                                351.5               (6.5)      345.0 
----------------------------------  --------------  ------------------  --------- 
 Current liabilities 
 Trade and other payables                   (47.3)               (3.3)     (50.6) 
 Current tax liabilities                     (4.0)                 3.4      (0.6) 
 Obligations under finance leases 
  and hire purchase contracts                (4.9)                   -      (4.9) 
 Provisions                                  (1.3)                   -      (1.3) 
 Deferred revenue                           (50.5)               (3.0)     (53.5) 
----------------------------------  --------------  ------------------  --------- 
                                           (108.0)               (2.9)    (110.9) 
----------------------------------  --------------  ------------------  --------- 
 Net current liabilities                    (19.6)               (9.1)     (28.7) 
----------------------------------  --------------  ------------------  --------- 
 Non-current liabilities 
 Obligations under finance leases 
  and hire purchase contracts                (4.5)                   -      (4.5) 
 Bank loans                                 (68.8)                   -     (68.8) 
 Provisions                                  (5.2)                   -      (5.2) 
 Deferred tax liabilities                    (4.4)                   -      (4.4) 
 Deferred revenue                            (0.8)                   -      (0.8) 
 Other non-current liabilities               (5.8)                   -      (5.8) 
 Retirement benefit obligations              (0.7)                   -      (0.7) 
----------------------------------  --------------  ------------------  --------- 
                                            (90.2)                   -     (90.2) 
----------------------------------  --------------  ------------------  --------- 
 Total liabilities                         (198.2)               (2.9)    (201.1) 
----------------------------------  --------------  ------------------  --------- 
 Net assets                                  153.3               (9.4)      143.9 
----------------------------------  --------------  ------------------  --------- 
 Equity 
 Share capital                                 0.8                   -        0.8 
 Share premium account                        37.5                   -       37.5 
 Merger reserve                               57.5                   -       57.5 
 Other reserves                                1.4                   -        1.4 
 Retained earnings                            56.1               (9.4)       46.7 
----------------------------------  --------------  ------------------  --------- 
 Total equity                                153.3               (9.4)      143.9 
----------------------------------  --------------  ------------------  --------- 
 

Reconciliation of consolidated balance sheet

 
                                                 As at 31 March 2012 
                                     As previously 
                                          reported   Error restatement   Restated 
                                              GBPm                GBPm       GBPm 
----------------------------------  --------------  ------------------  --------- 
 Non-current assets 
 Goodwill                                    181.4                   -      181.4 
 Other intangible assets                       4.8                   -        4.8 
 Property, plant and equipment                64.2               (1.5)       62.7 
                                             250.4               (1.5)      248.9 
----------------------------------  --------------  ------------------  --------- 
 Current assets 
 Inventories                                  13.7               (0.6)       13.1 
 Trade and other receivables                  69.9              (12.4)       57.5 
  Current tax asset                            0.5                 5.5        6.0 
 Cash and cash equivalents                    16.2               (1.0)       15.2 
----------------------------------  --------------  ------------------  --------- 
                                             100.3               (8.5)       91.8 
 Assets held for sale                          2.3                   -        2.3 
----------------------------------  --------------  ------------------  --------- 
                                             102.6               (8.5)       94.1 
----------------------------------  --------------  ------------------  --------- 
 Total assets                                353.0              (10.0)      343.0 
----------------------------------  --------------  ------------------  --------- 
 Current liabilities 
 Trade and other payables                   (47.8)               (1.8)     (49.6) 
 Obligations under finance leases 
  and hire purchase contracts                (3.0)                   -      (3.0) 
 Provisions                                  (5.9)                   -      (5.9) 
 Deferred revenue                           (48.8)               (4.2)     (53.0) 
----------------------------------  --------------  ------------------  --------- 
                                           (105.5)               (6.0)    (111.5) 
----------------------------------  --------------  ------------------  --------- 
 Net current liabilities                     (2.9)              (14.5)     (17.4) 
----------------------------------  --------------  ------------------  --------- 
 Non-current liabilities 
 Obligations under finance leases 
  and hire purchase contracts                (1.7)                   -      (1.7) 
 Bank loans                                 (79.3)                   -     (79.3) 
 Provisions                                  (9.5)                   -      (9.5) 
 Deferred tax liabilities                    (0.7)                 0.2      (0.5) 
 Derivative financial instruments            (1.4)                   -      (1.4) 
 Deferred revenue                            (2.8)                   -      (2.8) 
 Other non-current liabilities               (4.5)                   -      (4.5) 
 Retirement benefit obligations              (0.8)                   -      (0.8) 
----------------------------------  --------------  ------------------  --------- 
                                           (100.7)                 0.2    (100.5) 
----------------------------------  --------------  ------------------  --------- 
 Total liabilities                         (206.2)               (5.8)    (212.0) 
----------------------------------  --------------  ------------------  --------- 
 Net assets                                  146.8              (15.8)      131.0 
----------------------------------  --------------  ------------------  --------- 
 Equity 
 Share capital                                 0.8                   -        0.8 
 Share premium account                        37.6                   -       37.6 
 Merger reserve                               57.5                   -       57.5 
 Other reserves                                1.5                   -        1.5 
 Retained earnings                            49.4              (15.8)       33.6 
----------------------------------  --------------  ------------------  --------- 
 Total equity                                146.8              (15.8)      131.0 
----------------------------------  --------------  ------------------  --------- 
 

Reconciliation of consolidated cash flow statement

 
                                                      Year to 31 March 2012 
                                           As previously 
                                                reported   Error restatement   Restated 
                                                    GBPm                GBPm       GBPm 
----------------------------------------  --------------  ------------------  --------- 
 Net cash from operating activities                 17.0                 0.1       17.1 
 
 Investing activities 
 Purchases of property, plant and 
  equipment                                       (14.0)                   -     (14.0) 
 Proceeds on disposal of property, 
  plant and equipment                                0.1                   -        0.1 
 Net cash used in investing activities            (13.9)                   -     (13.9) 
----------------------------------------  --------------  ------------------  --------- 
 Financing activities 
 Dividends paid                                    (8.0)                   -      (8.0) 
 Repayment of obligations under 
  finance leases and hire purchase 
  contracts                                        (4.7)                   -      (4.7) 
 Net drawdown on rolling credit 
  facilities                                        10.0                   -       10.0 
 Net cash used in financing activities             (2.7)                   -      (2.7) 
----------------------------------------  --------------  ------------------  --------- 
 Net increase in cash and cash 
  equivalents                                        0.4                 0.1        0.5 
 Cash and cash equivalents at beginning 
  of year                                           15.8               (1.1)       14.7 
----------------------------------------  --------------  ------------------  --------- 
 Cash and cash equivalents at end 
  of year                                           16.2               (1.0)       15.2 
----------------------------------------  --------------  ------------------  --------- 
 

41. Related party transactions

Transactions between the Company and its subsidiaries, which are related parties, have been eliminated on consolidation and are disclosed in note 16 to the individual Company financial statements. Transactions with Directors who are the key management personnel are disclosed in the remuneration report.

42. Post balance sheet events

On 31 May 2013, the Group successfully completed a refinancing of its bank facilities and entered into a GBP40.0m term loan and a GBP50.0m revolving credit facility which is provided by its existing lenders: Barclays Bank plc, HSBC Bank plc, The Royal Bank of Scotland plc and Clydesdale Bank plc. The limit on the revolving credit facility will be reduced by GBP5.0m on 30 November 2014 to GBP45.0m and a further GBP5.0m on 30 November 2015 taking the facility to GBP40.0m. The term loan and remaining GBP40.0m on the revolving credit facility is due for repayment in full in June 2016. Interest is charged at LIBOR plus margin, where the margin is dependent upon the Group's net debt: EBITDA ratio ranging from 2.85 to 3.95%. The Company and certain subsidiaries (as guarantor) have entered into a composite guarantee in favour of the lenders on account of the Company and certain subsidiaries (as principal).

The Royal Bank of Scotland plc will continue to provide a GBP10.0m overdraft facility. This will be reduced by GBP2.5m to GBP7.5m from 1 April 2014 and by a further GBP2.5m to GBP5.0m from 1 August 2014.

The financial information set out above does not constitute the Group's statutory accounts, within the meaning of section 435 of the Companies Act 2006 but is derived from those accounts. Statutory accounts for 2012 have been delivered to the Registrar of Companies and those for 2013 will be delivered following the Company's Annual General Meeting. The auditors have reported on those accounts; their reports were unqualified and did not contain statements under section 498(2) or (3) of the Companies Act 2006.

This information is provided by RNS

The company news service from the London Stock Exchange

END

FR EAFSFDAFDEAF

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