Western Union and Elektra Join Forces to Receive Money in Mexico via Chatbot
September 12 2023 - 8:00AM
Business Wire
Western Union users can receive and deposit
money into their Banco Azteca accounts within seconds
Western Union and Elektra are expanding their money transfer
service options for their users to receive money in Mexico by
sending a message via Chatbot. Following a few steps, users with an
active account at Banco Azteca are now able to collect the money
sent to them from the US using this new capability.
“At Elektra, we constantly seek to improve our services and
channels, offering innovative and technologically efficient
solutions to our users, who are always our priority. This alliance
with Western Union allows us to increase our omnichannel service
capabilities while generating choice, control, and convenience for
our users," said Ulises Psihas, CEO, Payment Systems, Grupo
Elektra.
Service requirements are as follows:
- Have the Banco Azteca App downloaded and installed.
- Send a message via Chatbot from the telephone number associated
to the Banco Azteca account at which the money will be deposited in
seconds.
The process to receive the money sent from the US is:
- Save Chatbot "My money transfer" in your contacts
(+525541653230) or scan the QR code
- Go to WhatsApp and type "Hello" in the chat to start the
conversation
- Type in the transaction number and confirm the amount
- Upon completion, the money is deposited into the beneficiaries´
Banco Azteca account, and receipt shared via Chatbot and email
“In addition to our extensive network of retail stores, we
continue to invest in technology to give customers the option to
send money when and where they want to,” said Claudia Reyes
Armebianchi, General Manager for Mexico, Western Union. “In a
country where 87.9% of the population has an active WhatsApp
account,1 being able to send money transfers through mobile phones
not only accelerates speed but offers convenience and financial
inclusion to our customers.”
To learn more, please visit this video.
About Western Union
The Western Union Company (NYSE: WU) is committed to helping
people around the world who aspire to build financial futures for
themselves, their loved ones and their communities. Our leading
cross-border, cross-currency money movement, payments and digital
financial services empower consumers, businesses, financial
institutions and governments—across more than 200 countries and
territories and nearly 130 currencies—to connect with billions of
bank accounts, millions of digital wallets and cards, and a global
footprint of hundreds of thousands of retail locations. Our goal is
to offer accessible financial services that help people and
communities prosper. For more information, visit
www.westernunion.com.
About Elektra
Grupo Elektra is Latin America’s leading financial services
company and specialty retailer and the largest non-bank provider of
cash advance services in the United States. The group operates more
than 6,000 points of contact in Mexico, the United States,
Guatemala, Honduras, and Panama. For more information, visit
https://www.grupoelektra.com.mx/
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1
https://irp.cdn-website.com/81280eda/files/uploaded/18%C2%B0%20Estudio%20sobre%20los%20Habitos%20de%20Personas%20Usuarias%20de%20Internet%20en%20Mexico%202022%20%28Publica%29%20v2.pdf
View source
version on businesswire.com: https://www.businesswire.com/news/home/20230912680796/en/
Brad Jones, Western Union: Bradley.Jones@wu.com Arturo García,
FleishmanHillard, Mexico: arturo.garcia@fleishman.com Adriana
Tapia. FleishmanHillard, Mexico: adriana.tapia@fleishman.com
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