SolarWinds Announces the Availability of SolarWinds Service Desk
June 18 2019 - 7:30AM
SolarWinds (NYSE:
SWI), a leading
provider of powerful and affordable IT management software, today
announced the release of SolarWinds® Service Desk, an IT service
management (ITSM) offering that will empower IT professionals with
a robust and easy-to-use service desk solution.
SolarWinds is expanding its capabilities in the space during a
time of extreme importance for IT leaders. The ITSM market is
forecasted to reach over $8.5 billion by 2023, according to IDC1.
Through the acquisition of market-leading ITSM solution Samanage
earlier this year, SolarWinds now adds a comprehensive,
ITIL-compliant, cloud-based solution for companies of all sizes,
helping them increase employee productivity and drive better
business outcomes.
From ongoing IT help desk requests, to costly outages that
affect employee productivity, to overspending on hardware and
software, businesses are tasked with gaining better control of
their IT infrastructure and service costs. SolarWinds, through Web
Help Desk® and now SolarWinds Service Desk, helps IT pros solve
employee service challenges the way that works best for them and
their business needs—whether through simple, on-premises ticketing
software, or an ITIL-ready, SaaS-based service desk solution. The
company is working to help ensure smart, powerful, and affordable
ITSM solutions are accessible to companies of all sizes and levels
of IT maturity.
“IT service desks are a core solution every employee must
interact with to get their jobs done each and every day,” said
Doron Gordon, senior vice president, ITSM, SolarWinds. “As
businesses make new strides in their digital transformation
journeys, it’s essential their ITSM solution can evolve with them
and continue serving the needs of both the employees and the IT
staff. For the first time, SolarWinds can offer a range of ITSM
offerings, and put employee service offerings within the hands of
IT pros from small businesses to large enterprises through
SolarWinds Service Desk.”
SolarWinds Service Desk can remove the manual burden of managing
incoming tickets and tracking technology assets, freeing up budget
and empowering IT professionals to focus on critical growth
projects and transformation. SolarWinds Service Desk is based on
ITSM best practices to create a platform as usable as it is
cutting-edge by incorporating automation, artificial intelligence,
and machine learning to help streamline IT support services and
empower employee self-service. The product has won countless
industry awards and is recognized as one of the most-reviewed and
highest-rated ITSM solutions across a variety of peer review
websites, like Gartner® Peer Insights™ and G2 Crowd®.
Fully integrated with SolarWinds Service Desk is the newest
addition to the service management portfolio, SolarWinds Discovery,
providing organizations with an accurate and cost-effective way to
discover, map, and manage technology assets. The product will
enable organizations to consolidate asset information from multiple
repositories, improve service delivery by providing real-time
intelligence on assets, and enhance flexibility for collecting and
managing data.
“Businesses are significantly overspending on hardware and
software due to asset management solutions with poor transparency.
This creates bottleneck issues that can result in unplanned
downtime, which costs organizations even more in the long-run,”
added Gordon. “SolarWinds Discovery offers technology leaders and
decision-makers a new level of visibility into not only their IT
assets, but their entire technology landscape.”
As part of the launch of SolarWinds Service Desk, the company
has also reduced pricing across the various product tiers to make
it even more affordable.
For more information about SolarWinds Service Desk, please visit
the SolarWinds website.
Connect with SolarWinds
- THWACK®
- Twitter®
- Facebook®
- LinkedIn®
#SWIproducts
- IDC®, Worldwide IT Service Management Software Forecast,
2019-2023, Doc #US44868419, March 2019
About SolarWindsSolarWinds
(NYSE:SWI) is a leading provider of powerful and
affordable IT infrastructure management software. Our products give
organizations worldwide, regardless of type, size or IT
infrastructure complexity, the power to monitor and manage the
performance of their IT environments, whether on-premises, in the
cloud, or in hybrid models. We continuously engage with all types
of technology professionals—IT operations professionals, DevOps
professionals, and managed service providers (MSPs)—to understand
the challenges they face maintaining high-performing and highly
available IT infrastructures. The insights we gain from engaging
with them, in places like our THWACK online
community, allow us to build products that solve well-understood IT
management challenges in ways that technology professionals want
them solved. This focus on the user and commitment to excellence in
end-to-end hybrid IT performance management has established
SolarWinds as a worldwide leader in network management software and
MSP solutions. Learn more today at
www.solarwinds.com.
The SolarWinds, SolarWinds & Design, Orion, and THWACK
trademarks are the exclusive property of SolarWinds Worldwide, LLC
or its affiliates, are registered with the U.S. Patent and
Trademark Office, and may be registered or pending registration in
other countries. All other SolarWinds trademarks, service marks,
and logos may be common law marks or are registered or pending
registration. All other trademarks mentioned herein are used for
identification purposes only and are trademarks of (and may be
registered trademarks of) their respective companies.
© 2019 SolarWinds Worldwide, LLC. All rights reserved.
MEDIA CONTACTS: |
|
Bridget Devine |
Danielle Livy |
Walker Sands |
SolarWinds |
Phone: (312) 561-2492 |
Phone: 919-439-9661 |
bridget.devine@walkersands.com |
pr@solarwinds.com |
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