SAN FRANCISCO, May 22, 2020 /PRNewswire/ -- Salesforce [NYSE:
CRM], the global leader in CRM, today announced that for the
seventh consecutive year it has been named the #1 CRM provider by
International Data Corporation (IDC) in its latest Worldwide
Semiannual Software Tracker. Salesforce grew its overall
market share position and increased its revenue more than any other
Customer Relationship Management (CRM) vendor. In fact, Salesforce
increased its market share in 2019 by more percentage points than
the rest of the top 13 CRM vendors combined. Additionally, the
report names Salesforce as the market share leader in sales
applications, customer service applications and marketing
applications.
"Every industry, company and organization is facing a digital
imperative and adapting their business models to the new reality,"
said Bret Taylor, President and COO,
Salesforce. "The latest IDC numbers underscore how companies are
increasingly turning to Salesforce to help them digitally transform
and deliver connected customer experiences."
In addition to being the #1 CRM provider worldwide, Salesforce
is also the #1 market share leader for CRM in North America, Western Europe and Asia-Pacific (including Japan).
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About Salesforce
Salesforce is the global leader in
Customer Relationship Management (CRM), bringing companies closer
to their customers in the digital age. Founded in 1999, Salesforce
enables companies of every size and industry to take advantage of
powerful technologies—cloud, mobile, social, internet of things,
artificial intelligence, voice and blockchain—to create a
360-degree view of their customers. For more information about
Salesforce (NYSE: CRM), visit: www.salesforce.com.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM." For more information
please visit https://www.salesforce.com, or call
1-800-NO-SOFTWARE.
Source: IDC, Worldwide Semiannual Software Tracker, April 2020. CRM market includes the following
IDC-defined functional markets: Sales Force Productivity and
Management, Marketing Campaign Management, Customer Service,
Contact Center, Advertising, and Digital Commerce Applications.
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SOURCE Salesforce