Press Ganey Report Establishes Safety as Key Dimension of Patient Experience
November 10 2015 - 1:00PM
Business Wire
New Research Paper Calls for Strategic Focus on
Safety to Achieve High-Quality, Patient-Centered, Value-Based
Care
Press Ganey Holdings, Inc. (NYSE:PGND) today released a new
research paper titled, Reducing Serious Safety Events: A Critical
Dimension of the Patient Experience. The paper, authored by James
Merlino, MD, Press Ganey President and Chief Medical Officer of the
Strategic Consulting Division, identifies safety as a critical
strategic priority for health systems in their mission to deliver
high-quality, patient-centered care.
This report offers six transformational principles that help
health care entities transform culture and improve patient safety.
Key imperatives include:
- Committing to a zero harm events
goal
- Understanding the interdependency
between safety, quality and patient-centricity
- Leveraging data and transparency to
identify performance gaps and drive improvement
- Creating and sustaining a culture that
supports caregivers in their mission to provide empathic,
high-quality, highly reliable care
“If a patient experiences a serious safety event or is harmed by
a medical error, his or her overall experience will be negatively
impacted, despite the highest quality of care,” said Dr. Merlino.
“The time has come for the industry as a whole to embrace zero
tolerance for patient harm. Organizations must commit to
transformation and embrace new ideas to ensure the delivery of
safe, compassionate, high-quality care. This will not only be
integral in reducing patient and caregiver suffering but will
improve the patient experience and overall value of care.”
There are more than 400,000 deaths annually in the U.S.
attributable to health care errors, despite the fact that safety
standards are central enterprise imperatives for most provider
organizations. The health care industry has yet to see breakthrough
results across safety measures.
At Press Ganey’s National Client Conference in Orlando, FL. from
November 10-12, Press Ganey introduced a “Zero Harm” initiative,
calling for industry stakeholders to pledge support for zero harm
events and other patient safety initiatives.
This Press Ganey special report, Reducing Serious Safety Events:
A Critical Dimension of the Patient Experience is available for
download here.
About Press Ganey
Press Ganey Holdings (NYSE: PGND) is a leading provider of
patient experience measurement, performance analytics and strategic
advisory solutions for health care organizations across the
continuum of care. Celebrating 30 years of experience, Press Ganey
is recognized as a pioneer and thought leader in patient experience
measurement and performance improvement solutions. Our mission is
to help health care organizations reduce patient suffering and
improve clinical quality, safety and the patient experience. As of
January 1, 2015, we served more than 22,000 health care
facilities.
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Aria Marketing for Press GaneyJessica Cohen, 617-332-9999
x203jcohen@ariamarketing.com
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